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The Postman sometimes knocks twice

Posted by Kenton , 09 October 2009 · 295 views

wheels buffers
Excellent service from Alan Gibson. I ordered the wheels, buffers and bits for this kit by telephone on Tuesday. Colin answered the phone on the first ring and took my order signing off with "it will be in the post tonight". It was, and was delivered this morning (first class) despite the current postal industrial action.

Here are the bits:

Posted Image

So now I have everything to start this kit.
The gearbox can wait as it is not required until a long way into the build and should give me time to work out which one will fit.


The postman also delivered parts from another supplier that were ordered for another suspended kitbuild back at the beginning of September - though I had received regular updates by email on the order status. So in theory I could re-start that one as well :D


However, not all suppliers are the same - as I am still awaiting parts that were missing from a kit purchased way back at the EM Show in Bracknell - and email appears to be an alien thing (lost in the post - maybe) but at least tell me it was sent, or keep me updated on why not.

One of the things that annoys me about the model railway cottage industry of suppliers is their apparent inability to operate in the real world of customer service. I understand that many are part time businesses and if that is made clear on their web sites/brochures/adverts then a fortnight for order processing and communication is pretty fair. But six months is just not acceptable by any standard of business and really they should be out of business. The problem is, there is not always any alternative.

Just how many of us have half completed kits gathering dust because a part was not supplied?


Anyway - AG is not one of those and I continue to be a happy customer, being thankful that Colin took over the business and is continuing it with the same professionalism.

.





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Captain Kernow
Oct 09 2009 15:06
I would agree that Colin's service is very good indeed!
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Beardybloke
Oct 09 2009 20:39

I would agree that Colin's service is very good indeed!


As would I - Colin always seems willing to help out with any inane queries that I may have too... there aren't many who'd put up with that!

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