John90 Posted June 20, 2016 Share Posted June 20, 2016 Hello all. Over a month ago i ordered the real track class 143 in metro red and silver livery from the real-track website. I received a confirmation that the order had been processed immediately but i haven't heard anything since. I've done a little research on this forum that real track is a small firm and orders can take a while, however this is well over a month and i'm a little worried. Any help would be appreciated. I'm looking forward to receiving what looks like a fantastic model!. Thanks John Link to post Share on other sites More sharing options...
charliepetty Posted June 20, 2016 Share Posted June 20, 2016 Hello all. Over a month ago i ordered the real track class 143 in metro red and silver livery from the real-track website. I received a confirmation that the order had been processed immediately but i haven't heard anything since. I've done a little research on this forum that real track is a small firm and orders can take a while, however this is well over a month and i'm a little worried. Any help would be appreciated. I'm looking forward to receiving what looks like a fantastic model!. Thanks John Have you contacted REALTRACK Models??????????? Link to post Share on other sites More sharing options...
berwicksfinest Posted June 20, 2016 Share Posted June 20, 2016 I wouldn't worry I ordered mine (FGW) in December it didn't get to me until May !!!! Link to post Share on other sites More sharing options...
John90 Posted June 20, 2016 Author Share Posted June 20, 2016 Have you contacted REALTRACK Models??????????? Apologies i should have added that yes I've sent an email to customer service. Link to post Share on other sites More sharing options...
charliepetty Posted June 20, 2016 Share Posted June 20, 2016 Apologies i should have added that yes I've sent an email to customer service. Did they Reply. If not then send one to charlie@dckits.co.uk with your full name an address Link to post Share on other sites More sharing options...
John90 Posted June 21, 2016 Author Share Posted June 21, 2016 Did they Reply. If not then send one to charlie@dckits.co.uk with your full name an address No i haven't had a reply. Email was sent about a week ago. Thanks again. Link to post Share on other sites More sharing options...
charliepetty Posted June 22, 2016 Share Posted June 22, 2016 No i haven't had a reply. Email was sent about a week ago. Thanks again. Suggest you send it as above AGAIN to charlie@dckits.co.uk , With you name, Address & Order details. Link to post Share on other sites More sharing options...
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