Dragon Models / Taff vale Models

[nigelb]

Having been  seduced by 7mm 0 gauge and the North British i have been looking for suitable etched brass models.

 

2  weeks ago I  contacted Dragon models  who are now under new ownership to place an order for Celtic connection Agricultural implement wagon . Had a very fast  response  saying they were away but would get back to me on Tuesday  , which they did to say they were out of stock of the required slaters  wheels.

A couple of days later I  get an email telling me they were now in stock by this time  had increased my order  and this was placed last Friday.

Monday morning a delivery was received  very well packed. followed by an email asking if i  had wanted 3 link couplings that I had mentioned once in the first  email. spoke to  Susan on the phone and  when I place my  next order  they can be added to the order.

 

What I  am getting at is  great communications and customer service from this  small supplier  ( usual disclaimer )

[figworthy]

As a first time etched kit builder, I ran into a couple of problems with a kit.  Following an exchange of emails with Julian (and some photos), I think they've been resolved.

 

I can't fault Julian for the promptness of his replies, or the trouble he's taken with them.  As NigelB said, good communications and customer service

 

Adrian

[brossard]

Just completed Dragons' GWR Drinking Water Tank Wagon.  My main problem was getting sufficient heat into the work.  The model came out well.

 

http://www.rmweb.co.uk/community/index.php?/topic/123628-gwr-drinking-water-tank-wagon-dia-dd1/

 

John

[Signalman Rich]

Hello folks.

Visiting Railwells  couple of weeks ago I bought a Mashima 1227 with 2mm pole pieces for £16.00 ( to go in my Roxey 7mm scale Neilson Crane tank kit) from the helpful new owners (Julian and Susan). I had a very interesting demonstration of the torque available from this seemingly small motor. Amazing. They also had Mashima 1833 lookalikes on the stand for £7.00. It seemed too good a bargain to pass up!  I don't know if the Mashima lookalikes are only available at exhibitions. Might be worth a phone call or e-mail if you are in the market for a motor for a future build.

Best wishes

Rich

PS Have any of you seen a workshop build history/ review of the Roxey crane tank? I am looking for any extra advice on the build before plunging in. Sorry if this is the wrong place to mention this.

[Shez]

Can I complement Taff Vale/ Dragon models on their outstanding customer service.

 

My sister in law was looking to get me an NBR wagon kit for Christmas. Finding the one I wanted was not currently available, I rang them left a message and they rang back within 30 minutes. Following a most helpful conversation, they remembered my sister in laws call and rang her back explaining what was available, and sorting everything out regards payment and shipping. 

 

I would like to echo the previous comments on here, and add the usual disclaimer that I am in no way connected with the supplier.