I think he must be slowly getting on top of things, I had one of my orders come through before Christmas and just waiting on the last 1 now. I am sure it'll all come together in the end
I was with Phil at the weekend and the advice he was giving folk was to phone him rather than email (he has a few issues with emails and with the spam filter either being too good or not good enough), also has spent the past 2 weeks meeting with suppliers picking up stock, supplies had been run down by the previous owner and apparently stock mixed up and unpacked.
He now has got most of the items back in stock, but needing packing up into retail sizes. Also has been chatting about which Exactoscale items could be commercially viable in the future.
Unlike Peter Phil is on his own, has no staff so if he is making up packs of parts then he is not addressing orders etc. He is doing his best to try and keep as many happy as he can,
Phoning is the best method of contacting him at this moment