RMweb Gold NeilHB Posted January 21, 2018 RMweb Gold Share Posted January 21, 2018 Hi All, Does anyone know if DCC Supplies (https://www.dccsupplies.com) are still in business please? I’ve tried unsuccessfully to get on their website this afternoon, but it keeps timing out and I get a message saying the server has stopped responding. It’s a bit of a shame, as they are the only ones I’ve found that sell spares for Dapol’s 7mm scale Terrier! I’m after a few parts, as I’m in the middle of making a couple of modifications to my second Terrier, but haven’t as yet found anyone who sells the spare parts. I was under the impression that they were the official repairers for Dapol? Link to post Share on other sites More sharing options...
Stevelewis Posted January 21, 2018 Share Posted January 21, 2018 Just tried it and got 'the cannot reach this page' message Link to post Share on other sites More sharing options...
Andy Y Posted January 21, 2018 Share Posted January 21, 2018 It'll just be a connectivity issue, plus it's a Sunday. See what tomorrow brings. Link to post Share on other sites More sharing options...
davy crockett Posted January 21, 2018 Share Posted January 21, 2018 They were not contactable all last week. Link to post Share on other sites More sharing options...
RMweb Gold tetsudofan Posted January 21, 2018 RMweb Gold Share Posted January 21, 2018 Somebody must be there as I returned my DRS Cl.68 body for exchange last week and got a charge from them of £3.50 on my credit card in respect of return postage. Keith Link to post Share on other sites More sharing options...
Longhaireddavid Posted January 21, 2018 Share Posted January 21, 2018 Somebody must be there as I returned my DRS Cl.68 body for exchange last week and got a charge from them of £3.50 on my credit card in respect of return postage. Keith My Safari is saying that it can't find www.dccsupplies.com. Is that the right address? Link to post Share on other sites More sharing options...
RMweb Gold Wellyboots Posted January 21, 2018 RMweb Gold Share Posted January 21, 2018 My Safari is saying that it can't find www.dccsupplies.com. Is that the right address? Yes that the address and it's working for me. Link to post Share on other sites More sharing options...
RMweb Gold BoD Posted January 21, 2018 RMweb Gold Share Posted January 21, 2018 Yes that the address and it's working for me. Or you have a cached page. Have you tried delving further into the site? Link to post Share on other sites More sharing options...
Andrew P Posted January 21, 2018 Share Posted January 21, 2018 I've just tried to REPLY from one of their e-mails to me, with no joy. As Andy say's try again tomorrow, it must be the server or Leaves on the Line. Link to post Share on other sites More sharing options...
blueeighties Posted January 22, 2018 Share Posted January 22, 2018 Their communication is truly shocking. No response by phone or email. I gave up and use more reliable suppliers. Link to post Share on other sites More sharing options...
RMweb Premium ELTEL Posted January 22, 2018 RMweb Premium Share Posted January 22, 2018 I sent a order to them recently over the new year period and my goods arrived two days later. I do wish some members would not jump to conclusions because they don’t get a immediate response. There could be many reasons both technically or staffing issues that could have caused this issue. And as Andy has said it was Sunday Eltel Link to post Share on other sites More sharing options...
blueeighties Posted January 22, 2018 Share Posted January 22, 2018 I'm not jumping to any conclusions...this is after 8 weeks of trying. And I gave up trying to get an answer about the stuff I placed on customer order last July. Link to post Share on other sites More sharing options...
40F Posted January 22, 2018 Share Posted January 22, 2018 They never have been the best of communicators. As has been posted do not jump to the wrong conclusions just because YOU have not had a reply Link to post Share on other sites More sharing options...
RMweb Gold Davidjsmith Posted January 22, 2018 RMweb Gold Share Posted January 22, 2018 They Have had some Health issues Fiona has nearly lost her voice for about the third time this winter.Although emails are not answered. Link to post Share on other sites More sharing options...
Andrew P Posted January 22, 2018 Share Posted January 22, 2018 No problem reaching their website, just done it. Here's the contact page, mind the opening hours! https://www.dccsupplies.com/contact.htm NOPE, sorry mate, that don't work for me yet this morning, most strange. Link to post Share on other sites More sharing options...
tractor_37260 Posted January 22, 2018 Share Posted January 22, 2018 NOPE, sorry mate, that don't work for me yet this morning, most strange. Same here - nothing loading............. Link to post Share on other sites More sharing options...
RMweb Premium Chamby Posted January 22, 2018 RMweb Premium Share Posted January 22, 2018 Their website is working for me this morning... it wasn’t last night. (On iPad). Link to post Share on other sites More sharing options...
RMweb Gold Wellyboots Posted January 22, 2018 RMweb Gold Share Posted January 22, 2018 (edited) There's a message on the site, posted today, stating that they are having domain server issues. The message on the site and a screenshot of the message, if you can't access the site. I guess the problem may only be affecting some ISPs and not others, I'm on Virginmedia and the site is working for me. Edited January 22, 2018 by Wellyboots Link to post Share on other sites More sharing options...
RMweb Gold NeilHB Posted January 22, 2018 Author RMweb Gold Share Posted January 22, 2018 There's a message on the site, posted today, stating that they are having domain server issues. The message on the site and a screenshot of the message, if you can't access the site. I guess the problem may only be affecting some ISPs and not others, I'm on Virginmedia and the site is working for me. Thank you Wellyboots - still no joy for me today (having now tried iPhone, iPad and PC at work this morning...) - least it's not just me and they are aware of the problems. Link to post Share on other sites More sharing options...
RMweb Gold RFS Posted January 22, 2018 RMweb Gold Share Posted January 22, 2018 Working for me now whereas it wasn't working first thing today, so perhaps it's sorted. 1 Link to post Share on other sites More sharing options...
soony Posted January 23, 2018 Share Posted January 23, 2018 Working here as well today.. Link to post Share on other sites More sharing options...
Barnaby Posted January 24, 2018 Share Posted January 24, 2018 (edited) Hello. well I have been having difficulties in contacting and receiving paid for goods since November 2017. I managed to get through to Fiona this afternoon and was given various reasons ranging from sickness to staff shortages and Royal mail problems, she did sound very rough with flu like symptom's. . She has promised me an update shortly but as I live quite local I will visit them tomorrow to check out the business. I also have spoken with some of their main suppliers who talk about them "DCC" having a big backlog of telephone calls to clear and are difficult to get hold of. Not sure what to make of that but I'll know more after my visit tomorrow. Hopefully all will be well. Edited January 24, 2018 by Barnaby Link to post Share on other sites More sharing options...
Andymsa Posted January 26, 2018 Share Posted January 26, 2018 Hello, Sounds like very similar issues to what I exprienced, I waited 9 months for my order to be completed. Was given many different explanations as to the delays and the only reason I stuck with it was the price of the items was so good. Unfortunately I won't be dealing with again because of this and it sounds like this was not an isolated incident. Yes I'm aware of poor Fiona's health issues but surely someone else can step into her shoes whilst she's poorly, it must be affecting how customers perceive things and I would not be surprised if it has had a detrimental effect on the business. But do hope Fiona recovers to full health soon. Andy Link to post Share on other sites More sharing options...
Barnaby Posted January 27, 2018 Share Posted January 27, 2018 Well I did visit but they weren't open at my visit time with them opening later at 12pm that day. I did make telephone contact later the same day and to cut to the chase it was posted out but again Royal Mai; said it had gone missing. Fiona has reordered another one and I've agreed with her that I will call into the shop and pick it up myself early next week. I can then relay it onto my loco builder for installation and loco completion. Best Link to post Share on other sites More sharing options...
Barnaby Posted February 2, 2018 Share Posted February 2, 2018 Happy to report that on my next visit to their shop, earlier this week, it was open with a large A-board outside with offers on. I collected the long awaited sound chip and speaker for my class 20 diesel. All well and good and the phone pick up has improved too, sadly Fiona still sounds awful with the flu symptoms, get well soon Fiona. Best Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now