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Modelmaster Decals - was bad news - now good news!





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#1 Scottish Modeller

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Posted 10 February 2018 - 20:48

Hi all,

 

Well - it's officail.....

_____________________________________________________

7v431c5po7e.jpg

  After 52 years in the Model Railway Business, I'm going to retire sometime this year,  and spend time travelling and relaxing with my wife Elspeth, who works long, hard, unpaid hours for Modelmaster. There would BE no business without her!

I'm not printing any more decals or transfers, so when items sell out, they're gone forever, but I'll still complete very limited production of 7mm Scale Waterslide Decals already in the pipeline.
So, let's get the stock moving, with  25% off
4mm Nameplates & Decals
for a day or two!


jim@modelmaster.uk

 


Edited by Scottish Modeller, 14 February 2018 - 00:05 .

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#2 TheSignalEngineer

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Posted 10 February 2018 - 21:47

:o Better get that nameplate I need ordered and check if I'm short of anything for the Kit Stash.


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#3 stewartingram

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Posted 11 February 2018 - 09:23

Has anyone let Coopercraft know, so that he can take it over & keep it going.....?

 

Stewart


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#4 John Tomlinson

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Posted 11 February 2018 - 12:14

Reading the note suggests that the etched nameplates will continue, as it only refers to decals and transfers. It would be nice to have this confirmed.

 

John.



#5 Grovenor

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Posted 11 February 2018 - 12:20

Nameplates are also shown as 25% off.

Regards



#6 Dunsignalling

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Posted 11 February 2018 - 13:03

Has anyone let Coopercraft know, so that he can take it over & keep it going.....?

 

Stewart

Given the breadth of Modelmaster's output devoted to the range of Parkside wagon kits, maybe Peco would be a better idea.........

 

John.


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#7 Bilbo

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Posted 11 February 2018 - 15:41

I thought he was revising his strategy from things he had said previously.Its a real shame as they were great to deal with and extremely helpful. He doesn't say he has plans to sell the business but I really hope he does have that in mind because it will be a massive loss if it just disappears.


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#8 Guy Rixon

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Posted 11 February 2018 - 18:08

If he doesn't want to sell, or can't get a buyer, it would be a splendid gesture to donate the artwork to the community under, say, a Creative Commons licence.


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#9 Butler Henderson

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Posted 11 February 2018 - 18:33

Not sure what to believe - I had emails in the last year saying discount week, discounts will end, discount week, no more discounts, discount week, discount week....

#10 Scottish Modeller

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Posted 12 February 2018 - 22:17

Hi all,

 

It seems Jim at Modelmaster has had second thoughts about retiring....

________________________________________________________

7v78tc5po7e.jpg
  There were two reasons I announced last week I was going to retire later this year.

One was that I felt I wasn't giving a good enough service (criticism about not answering emails, complaints about not getting orders by return, etc.,) and the other was that I wanted time to write books & build my very own model railway.

But, it's not really what I want to do. I've spoken to a lot of customers and trade people over the weekend, and it seems I'm being hasty about my decision.  Out of all the orders sent last year we had less than a handful of complaints, and everbody ended up happy at the end of the day.  We do respond to complaints, and take them seriously when they arise .

As for the trolls who are having a rant about me on a certain website for not answering emails, I changed my email address last month to allow customers to access me more easily, (jim@modelmaster.uk) so they've no case to answer.  If I don't answer quickly now, it's because I'm researching their question before replying.

Nobody could answer 7,995 emails received over eight months, which was the total traffic going through sales@modelmaster.uk, so please, either be patient, or use the phone.  If I employ someone just to answer emails, the prices would have to go up by 40%.

Orders by return would be great! - but how would I be able to hand finish and inspect every nameplate, and check the registration on every sik screen printed decal sheet before it goes out?  We're selling quality and accuracy, not laser printed cheap transfers or crude etchings.   

I've been persuaded by discussions with
customers and others NOT to retire at present, and I think that Elspeth is relieved about that, as I'd just be under her feet too often!  (I will take holidays in future though.)

I might consider retiral again in a few years, though!
The discount offer finishes at midnight

jim@modelmaster.uk
01292 289770


MODELMASTER UK are Specialists in Model Railway & Road Transport
Decals (Waterslide Transfers), and Etched Metal Nameplates for Model
Locomotives in all scales up to 7" Gauge, but particularly 2, 3, 4 & 7mm
Scales. We also publish books and design & manufacture resin bodied
Tramcar Kits.

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#11 micklner

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Posted 13 February 2018 - 08:22

Bizarre !!



#12 wirey33

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Posted 13 February 2018 - 09:22

One of the finest Sales & marketing campaigns I've ever seen.


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#13 Dunsignalling

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Posted 13 February 2018 - 09:44

Panic over then?


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#14 40F

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Posted 13 February 2018 - 09:52

Don`t forget nowadays people ask a question at 10.00 and want a fully comprehensive answer at 10.00.01. Patience is no longer a virtue 


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#15 John Tomlinson

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Posted 13 February 2018 - 11:03

What excellent news. I've always found Jim to be exceptionally helpful, and all success to him in his non-retirement!

 

John.


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#16 Mad McCann

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Posted 13 February 2018 - 11:57

Well, having received the second email last night I promptly despatched £22 worth of encouragement to Jim to keep going!

There’s no such thing as ‘bad publicity’! :-)

D4
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#17 njee20

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Posted 13 February 2018 - 12:05

Weird. Not a company I was familiar with, as they don't offer anything I want, but if he wants to raise awareness he's managed that!

 

Always find professional communications that are tinged with emotion like that a very curious thing.


Edited by njee20, 13 February 2018 - 12:06 .


#18 John Tomlinson

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Posted 13 February 2018 - 12:26

Weird. Not a company I was familiar with, as they don't offer anything I want, but if he wants to raise awareness he's managed that!

 

Always find professional communications that are tinged with emotion like that a very curious thing.

 

Maybe that's because the man is a commited enthusiast, as well as someone making a living from his hobby, a not uncommon phenomenon in model railways. 

 

By contrast, when I was working the job was purely professional, and my interest in it ceased the day I walked through the door for the last time.

 

John.


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#19 Mallard60022

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Posted 13 February 2018 - 12:56

Phew! Now to get the renumbering sets I should have ordered a long time back. "You don't know what you've got 'till it's gone" rings true so stop bleating on and thank the man for his determination.

Phil

P.S. Thanks Jim.


Edited by Mallard60022, 13 February 2018 - 12:58 .

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#20 corneliuslundie

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Posted 13 February 2018 - 13:28

Just a thought, but could Scottish Modeller change the title of the thread to reflect the change of circumstances.

Jonathan


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#21 The Johnster

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Posted 13 February 2018 - 14:53

And I thought I was cynical.  Has it occurred to anyone that the guy wanted to retire from a life denying his own wants and needs to sell stuff to us at prices that would hardly make him a rival to Bill Gates, and then changed his mind in response to our reaction to it.

 

Come on, guys, cut him a bit of slack!

 

I am glad his stuff is to be available for a while yet, but suggesting this is a marketing stunt is a bit much.


Edited by The Johnster, 13 February 2018 - 14:54 .

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#22 TheSignalEngineer

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Posted 13 February 2018 - 17:03

Fotunately saw the first message about the discount. Was going to order last week but didn't have time. Placed order when I was reviewing what I needed after i got back from Doncaster on Saturday. Arrived 10.30am on Tuesday morning. Can't moan about that.

Edited for predictive text

Edited by TheSignalEngineer, 13 February 2018 - 19:56 .

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#23 Scottish Modeller

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Posted 14 February 2018 - 00:06

Just a thought, but could Scottish Modeller change the title of the thread to reflect the change of circumstances.

Jonathan

Hi there,

 

Done....


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#24 Phil Bullock

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Posted 14 February 2018 - 06:45

Great news Jim! Many thanks - very happy user of your services in the past and will no doubt be again....

 

Phil


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#25 rob D2

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Posted 16 February 2018 - 22:42

“ closing down sale, 10% off “