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Modelmaster Decals - was bad news - now good news!





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36 replies to this topic

#26 Dave John

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Posted 16 February 2018 - 23:23

Well, being self employed or running a small business is damn hard work. I have had good service from modelmaster over many years. Actually the same goes for most of the other small businesses that cater for the specialist end of modelmaking. 

 

If any of the small businesses in that trade decide to slow down a bit and deal with stuff on a bit slower basis then thats fine with me, I do in some ways look back to the days when you sent a letter with a list ( cheque enclosed, with some firms I would trust even an open cheque ) and then a small parcel arrived a few weeks later. 

 

So if anyone in the trade decides to just potter on and work at their speed rather than the one click instant world we now live in I for one am fully in support of that. 


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#27 kevinlms

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Posted 17 February 2018 - 00:53

And I thought I was cynical.  Has it occurred to anyone that the guy wanted to retire from a life denying his own wants and needs to sell stuff to us at prices that would hardly make him a rival to Bill Gates, and then changed his mind in response to our reaction to it.

 

Come on, guys, cut him a bit of slack!

 

I am glad his stuff is to be available for a while yet, but suggesting this is a marketing stunt is a bit much.

Agreed, but take it as a warning, that one day in the not to distant future, he WILL be retiring.


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#28 Butler Henderson

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Posted 17 February 2018 - 10:54

No doubt retiring at some point but it still seems like one attempt after another the last year to gain a raft of orders quickly, what next - an announcement of a hefty price increase only to be followed by a week later an explanation that following further consideration no price increase and some reductions?

#29 John Tomlinson

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Posted 17 February 2018 - 11:05

No doubt retiring at some point but it still seems like one attempt after another the last year to gain a raft of orders quickly, what next - an announcement of a hefty price increase only to be followed by a week later an explanation that following further consideration no price increase and some reductions?

 

Obviously you're entitled to your view, although it's not one I share.

 

I'd actually be quite prepared to pay a bit more for the products, should need arise, again merely my personal view.

 

John.


Edited by John Tomlinson, 17 February 2018 - 11:06 .

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#30 spikey

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Posted 17 February 2018 - 15:47

So if anyone in the trade decides to just potter on and work at their speed rather than the one click instant world we now live in I for one am fully in support of that. 

And that's fine by me too - provided they make it very clear on their website that the customer shouldn't expect delivery anytime soon.

 

It's not that long since I ordered and paid for a couple of products from what appeared to be a normal supplier's website and got no acknowledgement, so I emailed a couple of days later asking if they'd got the order OK.  No response again and payment still not taken.  A week later I noticed the payment had left my bank, so I emailed again saying I'd find it helpful to know when I might expect my order to leave them.  In due course I got an irate email saying how they both had full time jobs, the business took up a lot of their spare time, they had shows to attend at weekends and a little patience on my part would not go amiss!

 

No clue whatsoever on their website that I was dealing with anything other than a normal online supplier.


Edited by spikey, 17 February 2018 - 15:48 .


#31 Blue13

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Posted Today, 10:12

Hi just wondered if anyone had recently ordered and received their order from Modelmaster?

 

Reason I ask is I ordered a couple of sets of nameplates plus some numbers on the 05/03/18 which has not yet been received.

 

I have left a phone message (no reply) and two emails. One email was replied too (22/03/18) saying Jim would be back at work after an accident and would quickly catch up with orders.

 

My concern is it may have been sent and lost in the post.......email on the 11/04/18 hasn't been answered when I asked what the situation was re the order.

 

Thanks Ian.



#32 Andrew F

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Posted Today, 10:22

I received an order for transfers yesterday that I had placed over two weeks ago. They sent me an e-mail to confirm the order had been posted.



#33 Blue13

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Posted Today, 10:29

I received an order for transfers yesterday that I had placed over two weeks ago. They sent me an e-mail to confirm the order had been posted.

 

Thanks for the reply Andrew. So if an email is sent advising of dispatch I can assume my order has not yet been sent.



#34 Phil Bullock

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Posted Today, 11:11

Had excellent service from Jim a couple of times over the last two months....

 

Phone calls worked well

 

Phil


Edited by Phil Bullock, Today, 11:11 .


#35 Ben Alder

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Posted Today, 11:56

He really does prefer to work via the phone rather than emails.  If they are around the phone will be answered.



#36 Johnfromoz

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Posted Today, 14:03

For what its worth, this guy is responsible for the worst (by a country mile) internet purchase experience I have had a couple of years ago. (Yes, it was that memorable!). Took order and money, heard nothing for months before insisting on a response elicited a gruff response about waiting for stock to come in. Rude, arrogant and entitled are terms I would use about this seller.

Im sure his fans will be quick to defend him, but I must speak as I find. Never again......

#37 Norm81

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Posted Today, 15:06

I tried to get in touch with them a long while ago without success, I wanted some bus decals but as the website doesn't have pictures on I thought the easiest would be to send a photo of what I wanted to make sure I got the right ones. I understand that the phone is easier for them, but a picture tells a thousand words, I just gave up in the end and it's in the unfinished projects box.