Well, being self employed or running a small business is damn hard work. I have had good service from modelmaster over many years. Actually the same goes for most of the other small businesses that cater for the specialist end of modelmaking.
If any of the small businesses in that trade decide to slow down a bit and deal with stuff on a bit slower basis then thats fine with me, I do in some ways look back to the days when you sent a letter with a list ( cheque enclosed, with some firms I would trust even an open cheque ) and then a small parcel arrived a few weeks later.
So if anyone in the trade decides to just potter on and work at their speed rather than the one click instant world we now live in I for one am fully in support of that.