DJM Dave Posted August 3, 2018 Share Posted August 3, 2018 Hi everyone, my much vaunted new web site is at a standstill at the 11th hour. despite the compay i used ing the web guy for some big names, it appears that he was 'problems'. i knew 14 days ago he had I.T. problems, theb subsequently family problems, so i cut him , (as you do) some slack. fairs fair after all. Now despite the site being ready to go live (and get a few members here to test it), i cannot get contact from him at all..its been a week, he's been fully paid but nothing. Not by phone or internet, and my mails keep bouncing back as 'address not found at the destination domain' So im after suggestions , or even help as i may need someone to do me a new integrated web site with e --commerce. so, if you can help with advice etc, i'd appreciate it. cheers Dave Link to post Share on other sites More sharing options...
amdaley Posted August 3, 2018 Share Posted August 3, 2018 Hi everyone, my much vaunted new web site is at a standstill at the 11th hour. despite the compay i used ing the web guy for some big names, it appears that he was 'problems'. i knew 14 days ago he had I.T. problems, theb subsequently family problems, so i cut him , (as you do) some slack. fairs fair after all. Now despite the site being ready to go live (and get a few members here to test it), i cannot get contact from him at all..its been a week, he's been fully paid but nothing. Not by phone or internet, and my mails keep bouncing back as 'address not found at the destination domain' So im after suggestions , or even help as i may need someone to do me a new integrated web site with e --commerce. so, if you can help with advice etc, i'd appreciate it. cheers Dave Hi Dave. I don't know who you are dealing with but E mails bouncing back & your recent history with him are not good signs. If you paid by Credit Card or Paypal I would contact the Credit card company or PayPal & ask their advice on how to proceed. Regards. Tony. Link to post Share on other sites More sharing options...
DJM Dave Posted August 3, 2018 Author Share Posted August 3, 2018 Hi Dave. I don't know who you are dealing with but E mails bouncing back & your recent history with him are not good signs. If you paid by Credit Card or Paypal I would contact the Credit card company or PayPal & ask their advice on how to proceed. Regards. Tony. Hi Tony, bank transfer from my business account unfortunately. i will be sending a 'special delivery' letter though, on monday giving 7 days to respond and fix the site / upload it to the server. cheers Dave Link to post Share on other sites More sharing options...
CME and Bottlewasher Posted August 3, 2018 Share Posted August 3, 2018 (edited) Sorry to hear that Dave. Have you a postal address for him, so as to send a carefully, assertively worded letter under Special Delivery? Trading Standards and/or CAB can help with compiling such. It may get you a website, if it doesn't it may claw back costs, out of pocket expenses as well as material and financial inconvience related costs. Also if paid for by credit card their legal team can have pop at him and they're liable and you should get a refund via them. As for specific website help, I'm sorry I have no clue. Best wishes, CME Edited August 3, 2018 by CME and Bottlewasher Link to post Share on other sites More sharing options...
CME and Bottlewasher Posted August 3, 2018 Share Posted August 3, 2018 Our Posts must have crossed.....at least you know you are doing the right things. Link to post Share on other sites More sharing options...
stadman Posted August 3, 2018 Share Posted August 3, 2018 (edited) Can try asking your bank for a refund to your account. I did similar last year successfully (Same bank company) after seller cut off all communication and didn't send the goods, full refund including shipping. The bank also temporarily froze her account on the basis of her fraudulent activity, expected contact after that but still nothing. Edited August 3, 2018 by stadman Link to post Share on other sites More sharing options...
Ouroborus Posted August 3, 2018 Share Posted August 3, 2018 A bank transfer is not necessarily bad news but it ain't great. You can ask your bank to ask his bank to ask him to send the money back. If he doesn't, it's a police job. Good luck with that. Why did you pay before the website was up and running? Link to post Share on other sites More sharing options...
woodenhead Posted August 3, 2018 Share Posted August 3, 2018 I think what Dave needs right now is a way to get a website up and running, he sounds like he has limited options with regards the person who did the work but legal action is the most likely probable cause of action to recover the money he paid (if the person has the assets to pay him). Dave's immediate need to me is a working e-commerce site so he can restart his collection of APT and King deposits/instalments without which both schemes will fail. Does anyone know of a company they can recommend to him to build him a site? Someone with a track record you're aware of would be beneficial as Dave clearly cannot afford a repeat of what has just happened. Link to post Share on other sites More sharing options...
10000 Posted August 3, 2018 Share Posted August 3, 2018 (edited) Dave his sounds an awful situation to be in. When you say mails are bouncing back do you mean from you to him. Do you have the web pages or have they been uploaded to a hosting service or were you using him as a hosting service? Edit I know of a shop that has used this for a number of years http://www.hikashop.com Edited August 3, 2018 by 10000 Link to post Share on other sites More sharing options...
JSpencer Posted August 3, 2018 Share Posted August 3, 2018 The website must be hosted somewhere. It is rare that the person who did the IT work is also the data centre owner (unless he kept the lot on his PC which is a dodgy sign). Does Dave have access to what was already done? Link to post Share on other sites More sharing options...
10000 Posted August 3, 2018 Share Posted August 3, 2018 The website must be hosted somewhere. It is rare that the person who did the IT work is also the data centre owner (unless he kept the lot on his PC which is a dodgy sign). Does Dave have access to what was already done? I agree that is should be on a host service but you never know. Dave if its your emails to him bouncing back get someone else to try his address as a prospective customer in case he is using a bounce back utility on your mails 1 Link to post Share on other sites More sharing options...
Southern Steve Posted August 3, 2018 Share Posted August 3, 2018 https://mikesmithdesign.co.uk/ Link to post Share on other sites More sharing options...
RMweb Gold adb968008 Posted August 3, 2018 RMweb Gold Share Posted August 3, 2018 (edited) Just do a Whois look up on his domain, it will find you the owner and his details. Unless your doing business with someone with a hotmail/gmail/yahoo etc address in which case I have to say buyer beware. (I once had a prospect for an 8 figure sum relating to a government deal, I lost interest when his email was a hotmail address), same as Nigerian princes etc Edited August 3, 2018 by adb968008 Link to post Share on other sites More sharing options...
damo2929 Posted August 3, 2018 Share Posted August 3, 2018 Hi everyone, my much vaunted new web site is at a standstill at the 11th hour. despite the compay i used ing the web guy for some big names, it appears that he was 'problems'. i knew 14 days ago he had I.T. problems, theb subsequently family problems, so i cut him , (as you do) some slack. fairs fair after all. Now despite the site being ready to go live (and get a few members here to test it), i cannot get contact from him at all..its been a week, he's been fully paid but nothing. Not by phone or internet, and my mails keep bouncing back as 'address not found at the destination domain' So im after suggestions , or even help as i may need someone to do me a new integrated web site with e --commerce. so, if you can help with advice etc, i'd appreciate it. cheers Dave Dave is the site on your hosting or the developers ? if it's on yours then you will be fine as all the code available to you. if not ensure all the password for the account integration have been changed. but looking at the data for your domain data it's being resold from 1&1 by a middle man. Link to post Share on other sites More sharing options...
DJM Dave Posted August 3, 2018 Author Share Posted August 3, 2018 Hi Ifihelps, and i' a real luddite when it comes to all this. The original website was on a server, apparently the new one was to be uploaded to a server (the one i was using) and ive just checked and the incomplete web site is available for me to log in, see and alter stuff. the bounce back mail just reads about not found on this domain. the worst thing is that projects are now ready to go and i can do b ugg er all to get them tooled until this is fixed. all comments appreciated, and im going to his office (registered address) on Monday..... just in case. cheers guys. Dave Link to post Share on other sites More sharing options...
GrahamBarden Posted August 3, 2018 Share Posted August 3, 2018 Hi Dave, PM is coming to you with some ideas and suggestions. GB Link to post Share on other sites More sharing options...
Gordonotron Posted August 3, 2018 Share Posted August 3, 2018 HI Dave, If its available for you to see and working then it's should just be a case of making some changes to move it to the live platform. Happy to take a look if you want to drop me a PM. Gordon 3 Link to post Share on other sites More sharing options...
10000 Posted August 4, 2018 Share Posted August 4, 2018 HI Dave, If its available for you to see and working then it's should just be a case of making some changes to move it to the live platform. Happy to take a look if you want to drop me a PM. Gordon Nice one. Now that we have a bit more data from Dave things could be done. I wasn't prepared to offer because things have moved on a lot in 13+ years since I did any web development Link to post Share on other sites More sharing options...
Gordonotron Posted August 4, 2018 Share Posted August 4, 2018 Nice one. Now that we have a bit more data from Dave things could be done. I wasn't prepared to offer because things have moved on a lot in 13+ years since I did any web development Well I'm not a developer - but more the server/infrastructure side. So if there is stuff thee might be able to get it going. Link to post Share on other sites More sharing options...
RMweb Gold beast66606 Posted August 4, 2018 RMweb Gold Share Posted August 4, 2018 Well I'm not a developer - but more the server/infrastructure side. So if there is stuff thee might be able to get it going. Only with the right passwords and if the guy is genuinely dodgy (which we don't know yet) the likelihood is Dave doesn't know the right passwords. Link to post Share on other sites More sharing options...
woodenhead Posted August 4, 2018 Share Posted August 4, 2018 This is also an e-commerce site, it needs full support, it needs to be secure and you also need to trust the developer. Link to post Share on other sites More sharing options...
Gordonotron Posted August 4, 2018 Share Posted August 4, 2018 (edited) Only with the right passwords and if the guy is genuinely dodgy (which we don't know yet) the likelihood is Dave doesn't know the right passwords. This is also an e-commerce site, it needs full support, it needs to be secure and you also need to trust the developer. Very true on the passwords. That’s why I’ve offered to take a look. Really depends where things are in terms of development:/access that determines how much anyone can do short of developing a whole new site. Security wise I fully agree. Most ecommerce systems rely on a third party aspect to deliver the payment system. Prevents developers doing anything stupid. Most banks/services that underwrite the system don’t allow you to roll your own without a LOT to verification which most wouldn’t bother with. Server side the security certificate needs to be in place but given the likes of Google Chrome is planning to flag up sites that do not connect using a secure link (even the likes of RMWeb which doesn’t take payment information) will come up with warning soon in most browsers. But all of that is easy enormously go to sort if you know what your looking for (spoken from the IT guy view) Gordon Edited August 4, 2018 by Gordonotron Link to post Share on other sites More sharing options...
DJM Dave Posted August 4, 2018 Author Share Posted August 4, 2018 Very true on the passwords. That’s why I’ve offered to take a look. Really depends where things are in terms of development:/access that determines how much anyone can do short of developing a whole new site. Security wise I fully agree. Most ecommerce systems rely on a third party aspect to deliver the payment system. Prevents developers doing anything stupid. Most banks/services that underwrite the system don’t allow you to roll your own without a LOT to verification which most wouldn’t bother with. Server side the security certificate needs to be in place but given the likes of Google Chrome is planning to flag up sites that do not connect using a secure link (even the likes of RMWeb which doesn’t take payment information) will come up with warning soon in most browsers. But all of that is easy enormously go to sort if you know what your looking for (spoken from the IT guy view) Gordon Just passed the relevant info onto Gordon for a look. I'm not hopeful though, as with recent things, it has paid me not to count my chickens. lol cheers Dave Link to post Share on other sites More sharing options...
RMweb Gold Vistisen Posted August 4, 2018 RMweb Gold Share Posted August 4, 2018 It seems to me that there are two issues here, One is DJM's long term 'corporate identity' with all the complicated marketing strategies and other buzz words that consultants like to use. The other is the short term need to get the reorders for the APT project done in a way that gives the buyers security that thing are not getting lost in IT muddles and more importantly provides DJM with the resources to pay the next set of bills. I work in IT but am a specialist in other areas than Ecommerce. But I wonder whether as a stop gap measure that STILL gives people the security they need to make them re -invest. What about an E-bay shop? I have no idea about how easy it is to set one up but there are thousands of them. Dave can sell his models via them. Either that or use a 'real' crowd funding site. I know that they cost money, but right now the most important thing is to give people confidence in the financial process as well as the undoubted abillity to mange the production process. Link to post Share on other sites More sharing options...
woodenhead Posted August 4, 2018 Share Posted August 4, 2018 It seems to me that there are two issues here, One is DJM's long term 'corporate identity' with all the complicated marketing strategies and other buzz words that consultants like to use. The other is the short term need to get the reorders for the APT project done in a way that gives the buyers security that thing are not getting lost in IT muddles and more importantly provides DJM with the resources to pay the next set of bills. I work in IT but am a specialist in other areas than Ecommerce. But I wonder whether as a stop gap measure that STILL gives people the security they need to make them re -invest. What about an E-bay shop? I have no idea about how easy it is to set one up but there are thousands of them. Dave can sell his models via them. Either that or use a 'real' crowd funding site. I know that they cost money, but right now the most important thing is to give people confidence in the financial process as well as the undoubted abillity to mange the production process.[/size] An eBay shop brings us back to PayPal where Dave's woes with ecommerce began Link to post Share on other sites More sharing options...
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