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Derails (Glos)





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#1 damo2929

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Posted 08 November 2014 - 20:08

I ordered a P2 with TTS from these and they was very good with customer service keeping me updated with my order and I even got my p2 TTS in September from the 1st batch.

 

Recommended.


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#2 Anthony

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Posted 25 November 2015 - 12:19

I, too, have had excellent service form Derails;  extremely good value for a Hornby D16/3, very prompt and good communication.  Also most helpful with some hard-to-obtain bits and pieces.

 

Thoroughly recommended - no connection with the business.

 

Anthony



#3 Derails Models

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Posted 25 November 2015 - 15:28

Thankyou for the kind comments :) much appreciated.

#4 Ian Hargrave

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Posted 02 March 2016 - 13:23

Thankyou for the kind comments :) much appreciated.

And here's one more....for unstinting efforts to fulfil an order and for keeping me informed of the difficulties he was experiencing. Outstanding customer care.


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#5 nigel newling

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Posted 02 March 2016 - 14:02

And here's one more....for unstinting efforts to fulfil an order and for keeping me informed of the difficulties he was experiencing. Outstanding customer care.

... and I can endorse that statement - probably over the same supply issue. :-) I will definitely be coming back with my future modelling needs.


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#6 TheSignalEngineer

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Posted 03 March 2016 - 11:53

Got my parcel this morning, good service and cheaper than a well-known tin shed. Will definitely check here when I am looking for my future purchases.


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#7 Ian Hargrave

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Posted 03 March 2016 - 12:53

Likewise....just delivered.Thanks.
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#8 Black 5 Bear

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Posted 03 March 2016 - 16:17

Derails are without doubt one of the best UK retailers out there.  Having purchased quite a few items over the last 18 months, I can confirm that they are helpful, efficient and very customer focused. Always a pleasure to deal with Little Dan and Big Dan !!!!!, 


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#9 Derails Models

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Posted 13 June 2016 - 16:28

Hi all, we've got a special offer specifically for members of RMWeb that we're launching today - the first six members to order one of the new Hornby Q6's online or on the phone from us and post "RMWeb" and their username into our order comments section will have their postage refunded when the money is taken!

 

Just a thankyou to the membership for having us around! :)


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#10 Mallard60022

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Posted 15 July 2016 - 13:25

Heads up for Derails. Great deal and excellent pre posting service from this shop. Recommended.

Hornby Radial, (fully run in and tested) on its way in a couple of weeks as requested.

Phil


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#11 coachmann

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Posted 15 July 2016 - 13:34

Yup, good service from Derails.


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#12 Mallard60022

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Posted 15 July 2016 - 15:52

I know I'm always asleep but I had not heard of this shop until a few days ago. Glad I found it and added it to my list of try first places.

Phil


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#13 grandadbob

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Posted 07 August 2016 - 11:34

I used them for the first time a couple of days ago and bought 3 Maunsell coaches from them at a very good price. Well packed, prompt delivery and both Dans very helpful and friendly on the phone.


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#14 Photomunki

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Posted 26 August 2016 - 21:15

I've used them a couple of times now for 009 stock - prices, service and delivery have been brilliant!
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#15 ruggedpeak

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Posted 03 September 2016 - 10:51

Ordered the new Hornby ATW 153 from Derails the other day online, arrived today having been tested by Little Dan. Fab price, great service. Thanks.

 

Will run with my Hornby ATW 67 & DVT set and my Realtrack Tom Jones 143 :)


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#16 jamesg

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Posted 29 October 2016 - 21:05

Dan phoned me the other day to let me know that the item I had ordered was out of stock in a particular livery - no problem as he organised a replacement over the phone and sent the parcel the same day.  Thanks for the excellent communication and attention to detail.


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#17 chris bales

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Posted 02 December 2016 - 19:28

Pleasure to highly recommend Derails. Fast delivery top packing. Emailed and Text me delivery time and tested loco before posting. Superb


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#18 No Decorum

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Posted 03 December 2016 - 08:50

I am a first time customer. Derails was the only retailer I could find (apart from Hatton’s and Rails) selling Gresley Commemorative items separately and the price undercut the big boys by a substantial margin. I was concerned about the bent running plate on the A3 which has been reported. Nothing was too much trouble for Little Dan. He e-mailed me twice with photographs to help me make my mind up. The A3 and A4 arrived the following day, extremely well packed. Most excellent service.

 

Nothing, of course to do with Little Dan, but these were only my second and third Hornby Pacifics with flangeless trailing trucks. I’ll confine myself to saying, “Room for improvement, Hornby”.


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#19 TheSignalEngineer

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Posted 03 December 2016 - 08:56

Latest order arrived quickly and better price than big boys. Top service.


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#20 Ian Hargrave

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Posted 23 December 2016 - 12:05

Wonderful service from Little Dan and Derails. They go that extra mile in great customer service and communication...overcoming a glitch in IT to ensure peace of mind.My LNER B12 arrived snug and securely packaged well within 24 hours of ordering.High praise in order again.


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#21 decauville1126

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Posted 23 December 2016 - 12:13

I got my H&P W4 Peckett from them - excellent pre-order price. Have a 21C1 on fully-paid pre-order with them. Easy and pleasant to do business with. 


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#22 rob D2

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Posted 23 December 2016 - 15:17

Seems like a great outfit , will be ordering when bachy starts releasing stuff I want
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#23 Fenway Park

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Posted 23 December 2016 - 16:16

Popped in and placed some pre orders for next year. Friendly service as usual. 


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#24 Mulderspants

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Posted 23 December 2016 - 19:09

I had a phone call from them yesterday explain g to me my Hornby Peckett was being shipped and that to make sure I got it before Christmas they upgraded from 1st class post to carrier at no extra charge.

I have dealt with them in the past and always found them prompt and a pleasure to deal with, even refunding when I paid more postage than I needed too.

One very satisfied customer.


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#25 37114

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Posted 23 December 2016 - 19:15

I was pitched opposite Derails at Thornbury show, good guys and decent prices so I ended up buying a Hornby Sentinel off them (as did my fellow operator)


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