Posted 22 March 2012 - 14:31
Hattons is about 10 miles from where i live, I phoned them last week and asked did they have the prodigy DCC unit that was advertised on their website, I was told yes we have one left, good i said keep hold of it for me and i will be there in half an hour, NO CANT DO THAT, why,i asked, they said what if you dont come in and someone else came to the shop asking for it, ok i said fair comment.
Can i pay for it over the phone now with a debit card, then you can keep it for me, Yes they said, plus an extra Â£4 administration charge, Why the extra charge when its a debit card, your taking the money straight away,They said you might not come in to collect, and then we have to post it to you.
I said I'm leaving the house now to pick it up, they said you will get a refund when you pick the item up.
I was too frustrated by then to say anything else apart from ok see you in half an hour, they did refund me the money, but what a faff.
I must admit i find Hattons a bit impersonal regarding the shop, everything is in display cabinets and locked up, i suppose I'm used to the smaller shop where stuff is hands on and your able to look and check it out. They are cheaper on some stuff than other shops but i think talking to someone behind a counter and on a computer, is like i said impersonal.
That's my own personal view ,ive no problems with them other than the comments above ,good service when needed.