This thread is worrisome. I tried emailing to check stock of an item that was available on the website, and then placed an order a week ago after no reply was received. I'm not worried about the payment - it was via PayPal, they will protect me - but it's an item that I really want! Hopefully they will come through, I sent a followup email earlier today to see if there were any problems.
UPDATE: they responded to my email today and immediately refunded my payment through PayPal, the item wasn't available any longer. I have no complaints with how they handled the transaction.
Wished I had read this thread last week.
Placed an order with Osborn's after midnight last Sunday night for a DCC Concepts DCM-RRA12 Rolling Road - 12 Way because they came out the cheapest, and like someone else said in this thread I also try to support the smaller model shops, thus it would have been picked up Monday morning to be processed so would have thought 5 working days to process, dispatch and for me to receive it would have been sufficient even using Royal Mail Second Class as I really wanted the item by this weekend and disappointingly didn't get it. I had emailed them yesterday morning to ask for a status update on the order but surprise surprise haven't received a reply and will now force me to chase them up again on Monday and too be honest I have very little patience for slow service or lack of return communication.
I should have paid £5 more from one of the other online model shops like Rails and would have had it by now, seriously I'll probably stick to Rails, Hatton's, Model Railways Direct, Trackshack etc... in future as they actually have decent updates on your orders and pretty much guaranteed to get the items promptly.