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Express Parcels – or perhaps just Second Class


Silver Sidelines

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I was tempted recently by one of the larger Internet Stores to purchase an ‘end of line’ bargain.

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It has been in my mind for some time that I should add the Hornby L1 to the railway. Ideally I would have liked 67777, a Darlington engine (51A) which featured prominently during my train spotting days around Stockton and Middlesbrough.

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However the Hornby model on offer was 67722, which in 1959 was shedded at Bishops Stortford (30C). Interestingly my Ian Allan books show that by 1961 engine number 67722 had been moved out to Cambridge (31A).

Never mind I added 67722 to my ‘basket’ and proceeded to the ‘Check Out’. Perhaps I was feeling nervous about the Post and felt that I needed a service that offered some tracking. Unusually for me, I selected Express Delivery.

The engine was probably ordered too late in the day for delivery on the Saturday and it arrived with our usual Postie on the Monday morning. There was a knock on the door, the parcel was handed over, we exchanged pleasantries about the sunshine and the postman disappeared - with no signature. It was a big box and the bubble wrapped engine was rattling around inside. All that was on the outside of the box was a little polythene envelope with a window showing my address - together with a symbol for Royal Mail Second Class. There were no stickers with tracking numbers, no sender’s address and no adhesive ‘stamps’ from Royal Mail. I began to conclude that the parcel had only been posted Royal Mail Second Class.

At the Check Out there had been the option to select Second Class (£3.95) or Express Delivery (£7.99)- a big difference. I felt aggrieved, in fact worse than that I felt cheated.

I contacted the retailer who initially replied that

 

“All invoices have the 2nd class stamp pre-printed on them, however they actually get sent. It saves us a lot of time, as the majority of parcels go this way, or via courier.s”.

 

I was not convinced and subsequently received a refund for the difference between Express and Second Class postage.

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Express Parcels or Second Class only?

I am not sure what to think. The parcel arrived very quickly, but so does a lot of our post. If I was ISO 9001 Accredited then I might be wanting to see a little more evidence and perhaps some record keeping. Otherwise it might just appear to me to be a good way of maintaining profits on ‘sales goods’.

8 Comments


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Guest jonte

Posted

Good for you, Ray!

 

A natty bit of business acumen on the trader's behalf, perhaps; still, sounds more like larceny to me.

 

As Nick Ross (formerly of Crimewatch OK) postulates in his new book: C=PTO^2

 

i.e. Crime = (factor of) People, temptation and the squared value of opportunity. 

 

Applied to this case, the facelessness of the virtual world provides people with an opportunity and, certainly, the temptation to get away with something they'd never consider in the 'real' world. Maybe the dehumanisation of the process leads people to convince themselves that this sort of behaviour is acceptable, even excusable. That is, of course, until they're brought to book. And how about the blatant, even cavalier approach, of just doing it deliberately i.e. so what?

 

Skewed administration protocol? Hmmmmm..............let's see the books, please!!

 

Like your engine btw!!

Jonte

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Good Morning Jonte

 

I like the connection with the Nick Ross book although you could develop a complex about dealing with people.

 

Many thanks

 

Ray

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I have heard of many similar instances in the past, the problem is what appears to be a bargain is far too tempting to let go. The thing I have noticed also in my part of the world that even with "express" postage one particular retailer is stilll cheaper than a number of the few remmaining locl traders.

 

I know we can't compare on quality grounds, but remember the days when even Supermarkets sold trains, and every town seemed to have at least one shop that sold some?

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Well done, Ray!

 

There's a lot of rubbish talked about Express Delivery being better than good old standard delivery.  It all has to go via the same handling process.  Here, in Ireland, I simply put my faith in the standard postal service.  I've tried all sorts of delivery methods, private couriers being the most appalling of the lot, but the good old post man has never let me down.  I now insist, even if I have to order by phone, that things get sent via the mail and instead of putting additional pressure by asking for express methods I simply allow them to take their time by the good old standard route.  It works every time.

 

Glad you stuck it out and got your money back because it simply is a rip off.  Besides, the tracking system never works because every time I've used it I get the same old 'not yet left depot' message.  In fact, I had a parcel arrive once whilst I was looking up the tracking system - it was still insisting that the item hadn't yet left the depot when I had it in my hand!!

 

By the way, love the loco - how much did you pay for it and from what supplier?

 

Regards

 

Mike

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Hello Mike,

 

I like you comments.  Dumfries and Galloway is some 180 miles from Stranraer to Langholm with not one model shop.  Perhaps not a lot different to Ireland.  We certainly rely heavily on Royal Mail to deliver all the goods that are not available locally and we get very good service.

 

Tracking can work and we had a very entertaining four or five days when we bought a Turkish Rug on line and tracked its progress across Europe via Fedex.

 

I like your cunning supplementary question or questions.  I was happy with the price and I think it wise not say anything more about the supplier, who was not based in Liverpool, Sheffield or Swansea.

 

Regards

 

Ray

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Ray

 

Im from Widnes, and apart from the well know liverpool retailer, the number of good quality retailers within the local area is rapidly reducing.

 

I have enjoyed reading your blog updates although I model in N gauge now some of the locomotives you have detialed takes me back to some of the 00 models i had as a kid

 

regards

 

Paul

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Hello Paul

 

I have fond memories of visiting my Grandparents in Barrows Green.  I can also remember using the Transporter to cross to Runcorn (and trainspotting beneath the adjacent viaduct with the slant arch). Time passes so quickly.

 

I will have a look at your Blog.

 

Regards

 

Ray

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