I visited Basildon hospital on Friday for a test. Basildon hospital is enormous but being built on a narrow site the buildings are long and narrow. I had an appointment at the Urology department and the (verbal) instructions to find it were complex. I got as far as the correct floor but couldn't remember whether it was turn right or left when leaving the lift. So I asked a hospital porter and he said he was going there so I just followed him. He told me to take a seat outside an anonymous door until I was called in. There was a lady also waiting there who was called in and she came out just before the time of my appointment at three and I was left sitting there on my own. After about twenty minutes as I hadn't been called in I knocked on the door and I was asked to come in. I said I had an appointment for three but the lady who was in there said she had no more appointments so she asked to see my appointment letter. Then it became clear, I'd been sent to the pneumology department. Fortunately I was on the right floor but at the wrong end of the hospital, the department I wanted, urology was about a quarter of a mile away. I eventually got there half an hour late but they weren't to worried about it but the patient who would have been after me went before me.