adamvb

I think they are aware and I'm sure that's why the lifetime warranty has been introduced to help ease the worry as more customers with motor issues have appeared online. It's potentially a big cost to them so won't have been done without a strong reason to do so I wouldn't think.

Hi Rob, I'd be happy to do so but I fear they would be deleted. If Andy is happy for me to share them I'd be glad to - I've had 4 different posts relating to reliability issues with the 92s motors especially removed at the request of Accurascale because they were dealing with me, and because of their internal annoyance at the issues experienced. Best Adam

I've repeatedly had posts removed by you Andy at the request of Accurascale, as have others when giving feedback of similar motor issues, and controller manufacturers have been repeatedly blamed with no evidence to suggest an issue of their making. I'm glad to see some acknowledgement of the motors issues (including with Steve Nicholls at the Warely stand). Hopefully their reliability can be improved - ultimately that's all any of us want. We don't just buy the models for the sake of it!

I've attempted to resolve via my retailer and Revolution but it looks like I'll have to give up and take the offer of a return and refund from my retailer as no solution from Revolution was forthcoming. I was considering buying another set from elsewhere but the pictures on Hattons website show the same issues as the Rails photos and my own examples which to me suggests its an issue with the batch which is a shame. From what I can tell it looks like the issue stems from how the top walkways have been fitted into the holes on the top of the tank (some are not perfectly alligned vertically or at the same 'depth' which caused the warped bits which seem to be under tension and spring up and down if gently touched. Bit of a dissapointment - here's hoping for a third batch in the future that match the finish of the first ones I've seen previously or I'll have try and pick up some first batch ones on eBay.

Yep - there's been a thread before that was closed - is your's a DCC ready one or a DCC Sound, and what controller are you using out of interest?

Thanks Ben. Had them all out today and of the 12 I'd say 3 are straight, 5 are a bit warped, and 4 are very warped (see images below - more than just a little undulation and in some places loose from the top of the tank) despite boxes being undamaged and well packaged. Unfortunately Rails of Sheffield have already sold out so I can't get replacements from them. Are there spare parts available for the walkways? Although if there are I guess they would be difficult to replace/refit? It's a real shame as the ones seen in videos of the first batch (such as St Michaels Hill seem to be really straight around the 11:50 mark - https://www.youtube.com/watch?v=IgkIneuts9M). All best Adam

According to the Rapido website the first batch were etched (source: https://rapidotrains.co.uk/vtg-tea-tanker/) - are they plastic now? I've checked the first 2 of my 12 tonight and they are twisted and not sat straight at all. Hopefully the rest are better when I open them tomorrow.

I've been looking forward to these for a while after missing the first batch - and have a pre-order for 12 in, but I'm a bit anxious to receive them looking at the warped walkways on the tops of the ones on the images on Rails of Sheffield's website - hopefully these have just been rough handled by the photography team as they look pretty warped and detached from the top of the tanker in places. Has anyone had theirs as of yet and can confirm the finish? (https://railsofsheffield.com/products/revolution-trains-oo-tea-41125-tea-tank-vtg-grey-livery-no-88173) https://railsofsheffield.com/products/revolution-trains-oo-tea-41123-tea-tank-vtg-grey-livery-no-88169 https://railsofsheffield.com/products/revolution-trains-oo-tea-41113-tea-tank-vtg-red-livery-no-88130

I did speak to two chaps seperately on the Hornby stand on Saturday - they conceeded the lighter blue was the wrong shade, but one of the chaps (don't know his name but he's been on the stand the past couple of years and appears alongside Simon K in the Hornby Model World TV programme) told me categorically that the grey (white) shade was correct as it is the colour code given to them by TPE and will not be changed. I mentioned I'd preordered a fair while back and if it arrived looking so white I would likely cancel/return it, but he said that would be the final colour for the grey/white - hopefully they read the feedback on here and see its not just one or two of us who thinks it looks rather off!

Sorry to hear you've had the same experience - Peter at Torridon Road has had the same thing - again, seems to be a motor failure and not a controller issue - he does a follow up video where he manages to ressurect the errant motor by cleaning out material bridging the gaps:

Interesting - this is the same thing I've had with the Deltic, 92s and 37 I've had - what controller are you using? Because there are a number of people on this thread who have had the same on some Accurascale models but not other Accurascale models it suggests to me the issue isn't power, but is with the specific locos. Again, I've not had this on any other manufacturers models including Bachmann, Hornby, Dapol, Realtrack or Rapido accross 80 or so different models including the recent Bachmann 47 and other which have the same Loksound V5 decoder - hopefully now more people have reported their issues the root cause can be identified by Accurascale.

I think it might also be worth having some time for your technical guys to head onto the forum to see the problems and provide advice - email 1 to 1 is great, but sometimes a group discussion can provide a more rounded view of issues to aid progress to a solution. Ultimately we all just want them to work as reliably as our other locos do! Just to note I have emailed in outlining my experience with the 37 and previous locos and so far I've carried out a decoder reset and been told to send my loco back to retailer because this didn't work, and then asked about my controller setup and power rating which is a PiSprog3 with a 15V 3A PSU and a Bachmann Dynamis with a 16V 2.3A PSU - both should be fine and are in spec but the erractic running has been seen with 5 consecutive Accurascale Locos (Deltic, 92, 92, 92, 37). I'd be happy to carry out other tests as I just want them to work else I can't buy anything further with confidence!

I've noticed with more testing on my 37 that it is getting rather hot along the area in the centre of the bodyside and smells what I can only describe as 'Scalextricy'. The stay alive seems to be working fine and the loco keeps running for a number of seconds when power is removed so it looks like its getting enough juice and is charging the stay alive. I've also tried a Loksound V5 from a Bachmann loco to rule out decoder or its setup and this made no difference (and the decoder from the Accurascale loco was fine in the Bachmann). Cliff - Exeter TMD seems to be also having the same issue and has posted in the Class 37 thread as below - I've never had such issues with any other manufacturers locos, never mind 5 in a row.

I have had exactly the same experiences with Accurascale loco’s as @Geordielad and @Knapdale and are aware other members have who have now left RMWeb (scumcat – had a 92). I had a Deltic (KOYLI) – this exhibited the random speed up/slow down after a couple of weeks but only intermittently. I then got a 92 (Bertolt Brecht) – this exhibited the same issue after a couple of hours and was quite frequent, I had a replacement – this did the same, had another replacement, same experience – this third one went away for repair, came back with a clicking sound and the same sporadic running – ended up going back and forth 3 times (over the course of 3 months) and had an was told the fault was a ‘motor and a solder joint’ – a couple of weeks after its last return the sporadic running started again and I sent it back for refund. The suggestion was it was believed to be an issue with my control setup (which is PiSprog with 15V supply on my main layout and Dynamis on test track – and the same issues were seen on both). I’ve today received a DRS 37609 and this has started showing the same speed/slow down behaviour as the other models. To be clear on the circumstances I have a similar number of locos (74) as Geordielad on my roster, a number of them with the same Loksound V5 decoders that all of the Accurascale locos mentioned above had had, and none of them have had the same issue as each of the Accurascale locos mentioned above. The single point of issue each time is the Accurascale locos – it’s a real shame as they look the part – for me, this 37 was a final chance for me to see if things had improved, I’m genuinely disappointed they haven’t.

Looks fantastic! Just a shame it's already lost one of the steel kick plates from under the door - hopefully its in the box and can be stuck back on!