Does anyone know if Kent Garden Railways of Orpington are still in business or a legitimate company?
I have sent a couple of emails to "sales(at)kgrmodels.com" but they never replied. I found what I was looking for on their website, placed an order and paid through PayPal. I received an order number confirmation.
When I checked the order status today, my account shows zero previous orders. I checked PayPal and there has been no transaction.
I ordered again, they only have 1 item in stock, the order was accepted, I paid, then received exactly the same order confirmation number as before. I always keep screen shots because of the problems with online ordering.
I have used the contact form to contact them instead of the email address, and so far have not had any reply.
With all the online fraud that there is, and being unable to get any response from the company, I wonder have they gone bust, are they legitimate or do they just not care a jot about customer service?
NW