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JohnMartin90125

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  1. Do trade customers with Hornby trade accounts receive any of the catalogues for free though? If memory serves (and it is from a good few years ago) Hornby catalogues from "that" wholesaler were around 2/3rds of the RRP and then if they didn't sell, the associated issues of unsold goods with a limited lifespan. Nothing on a sale or return basis. Plus some reps (not just model railways) are not knowledgable about what they sell. Just pushy - and overly pushy sales reps aren't good. As for the showcases themselves, that will be harder to fill now that ordering of one loco is to be done away with, they now must be at least two of a kind and then there are all the other problems with supply quantities, quality control issue that can be hard work for a retailer. Anyone want to have a guess at how much a Hornby-branded display case costs? The last price I saw was eye watering.
  2. Which is what I'm doing. Droids is not a word that I would use to describe them. Customer Service Trolls is the only one I can put here without a number of ****. Anyone thinking that Hornby's handling of their Black Friday orders was appalling (which it clearly was) have had it easy when it came to dealing with the dishonesty of the trolls at Amercon.
  3. Could this be down to them selling fluid for their motorised track cleaner? I also use IPA, it also has another use. A friend's son had a dead Play Station console and brought it back to life by pouring IPA over the circuitboard. Has to be more to it than that. Couldn't understand what he said, though, like some teenagers who grunt...
  4. Haven't read it for ages but one of the excellent (and now late) TB Maund books I think had something about the lines around there and the companies could not agree to some terms over running over some of the lines hence extra trackwork going in? Used to go cycling around there when I was a lot younger, before all the big old warehouses came down. So sad to see so little there now.
  5. Let's see if Hornby respond to my challenge I sent to and was published on MREMAG just before Christmas, ie,what are they going to do to make good what they did wrong, for those who have not seen it. 5/1 says copius amounts of waffle and nothing. Evens says I'll be completely ignored by Hornby. Not that I gamble but it would be nice to be proved to be wrong.
  6. Maybe you were naughty, too. Did you receive a lump of coal that you weren't expecting? Note to self, stop coming up with pathetic attempts at "jokes"...
  7. It was on that line where I saw my first ever real train, an 03 with some wagons - in those days, I never considered the 503s as real trains, was only a kid though! Are the lines part of the Mersey docks or the national network, I wonder? Would have loved to have been just a little bit older, to be able to see those fab L&Y Pugs go around the streets on the way to the docks in the 'pool.
  8. If it contains some bogie bolster wagons, brass and BR blue paint, it's the one I told them where to shove it when I refused delivery of it. I just hope Santa and his Elves hasn't had to subcontract sending parcels to whoever does Hornby's stuff. You haven't been naughty, by any chance?
  9. Hornby may have had a better idea of how to deal with Black Friday if they dealt with at least one BF inhouse first before farming it out to where they have so that additional bodies could be brought in as required on a casual, agency basis. I'm a little bit curious about how they are running their warehouse now, having worked in a couple a while back. Perhaps they have paid for one or two operatives who are not getting overtime or additional help or maybe just couldn't be bothered? Back in the 1990s, for an agency, I did a while at QVC in different areas, I was lucky, I could pick and choose the hours and were I worked so must have been okay! First day on the job I was packing in access of the targets, didn't know what the targets were at the beginning, can't remember for sure might have been sixty parcels an hour. I just got on with it, think I did 400+ on the first day. One bimbo at the pack station in front of me packed three parcels the entire session as she was gabbing on to her mates. I would say about a handful of people really care about the job and the others couldn't be bothered. Maybe that's what we have here, staff who just aren't bothered and let the parcels build up. Maybe it's poor labour relations at the warehouse that they outsourced to? After all, Hornby have been upsetting as many people as possible!
  10. Not one hundred per cent sure about this but wasn't one problem with the Olympic stock was that there were strong sales to the trade at first but the anticipated repeat sales never happened? Things like 50 pence pieces on a piece of card for three quid or so as well and copius amounts of tat based on a logo which many stated at the time of the logo launch was rubbish (and that was long before anything appeared). Olympic merchandise, to me, just looked horrible in general, not just the stuff Hornby had done, but across the board. When looking to see if there were any classic Dr Who DVDs in the sales earlier, I think I saw in the BBC Shop that they are still trying to get rid of Olympic merchandise, good luck there. Why not send it to the recyling bins and get rid, warehouse space can be valuable. If an end of line clearance specialist like Home Bargains had a long, hard time trying to get rid of Olympic stock, what luck do others have? Followed the link through from the post. Is it because I am getting older or does Nat Southworth look too young to be a manager? Reallly do feel for Peter (45568) above.
  11. Be good if things the other side of the river in Birkenhead could be brought back into use, lines are still there. All those containers coming in by ship, how many of those could be put more-or-less straight on a train instead of earch container needing it's own lorry. Insn't the Stone Manganeese building empty nowadays, could be used for a loading terminal.
  12. It's the casual disregard of the privacy of the individual. Why not ask at the checkout if they want their personal information divulged to third parties and explain why they want to give the data out? Internet privacy is the issue. Spam is bad news. Some may think spam is just a pain in the rear end, others take a different view. Who knows where your personal information will end up? Sites get hacked, yada yada yada. The effects on those with certain health issues means it has more of an impact when things happen to them that shouldn't happen to them, it is mentioned in an earlier part of this thread. It's why I'm writing in detail about the subject (might do a blog about it). Anyway, let's get back to Hornby matters for Black Friday! Interesting analysis. I wonder if anyone else thoght disease instead of illness! For all the problems with Hornby over recent years, matters with Sanda Kan and so on, are things worse now under the new CEO? How long has the new CEO had in charge now - and how much can the problems be put down to him, I wonder? Had he been a football manager, he may well have been sacked long ago. Probably. Whilst some may have said things in anger and then calmed down, how many people will actually not shop with Hornby again over their handling of Black Friday? People have also stated, myself being one of them, that they won't renew club subs either so they have done a lot of harm to customers who have been loyal to the brand.
  13. The problem I have with this sort of thing is that several companies give personal information to third party firms like feefo WITHOUT THE CONSENT OF THE CUSTOMER. The Data Protection Act 1998 clearly applies but is frequently broken by firms. I hate feefo sending me demands for feedback when I buy anything. It makes me very angry indeed. It is a form of spam and I find it equally unwelcome. Maybe I'm old fashioned but I value my privacy a great deal. Not everyone wants this sort of thing being e-mailed to them. If I want something, say a DVD from Brand A who uses feefo and Brand B who doesn't, Brand B gets my custom.
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