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Hattons Dave

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Hattons Dave last won the day on October 9 2019

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About Hattons Dave

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  • Website URL
    http://www.hattons.co.uk

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  • Location
    Hatton's Model Railways, 17 Montague Road, Widnes, WA8 8FZ

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  1. Hi all, There seems to have been a bit of confusion lately regarding the current status of the N Gauge Beyer Garratt project. We’re currently at the CAD stage but cannot yet move to tooling before we have sufficient pre-orders to do so. I would advise anyone who has not yet placed a pre-order, but is interested in the project, to place their order as soon as possible. You can see all versions of the Garratt on THIS page. Please note that no money or deposit is taken for any pre-order until the finished item is delivered into stock and is ready to be sent out to you. I hope this helps. Cheers, Dave
  2. Hello Daniel, Owing to some unavoidable delays in the shipping process, we have provided an updated delivery schedule on our website. We’re now expecting all versions of the models ending 033 to 037 arrive with us around the end of February/early March. See the full delivery schedule, here: http://bit.ly/38fo4qn I hope this helps. Cheers, Dave
  3. Hello Gerhard, The best way to get this back to us will be to contact our Helpdesk team (0151 733 3655 or [email protected]) who will talk you through the process and make sure everything is noted up appropriately. If you could remove your decoder and reinstall the blanking plate before returning it, that will be best. I hope this helps. Cheers, Dave
  4. Hi Al, As of yet I've still not had my hands on a model that has been returned as a wobbly runner. But, it certainly sounds plausible that a misaligned axlebox could cause this. I'm glad to hear you've reattached the axleboxes, it sounds like you've gone for the belt and braces approach. In regards to the running, please do get in touch with our Helpdesk team via phone (0151 733 3655) or email ([email protected]) if this persists. Cheers, Dave
  5. Hello Jay, We are still expecting the next batch of O Gauge Class A3s, which includes further stock of Flying Scotsman, to arrive by the end of January. These models will be going through a revised QC process and will have some amendments made to the packaging but not to the tooling itself. If anyone has any issues or concerns with a model they have purchased from us then I would advise contacting our Customer Experience team directly either via phone (0151 733 3655) or email ([email protected]) and they’ll be more than happy to assist. I hope this helps. Cheers, Dave
  6. Afternoon all, I see that one or two people are having an issue with one of their Class 66 bogies not sitting 100% true on the track. This is not something that I've experienced on any of our pre-production, production or QC samples. I've been made aware of four people that have been in touch with our Helpdesk team regarding this and would advise anyone else experiencing a similar issue to do the same and we can then advise the best process to return your model for replacement. Our full returns page can be seen at: www.hattons.co.uk/returns I hope this helps. Cheers, Dave
  7. Hi JSpencer, SECR livery on our Genesis coaches will be the pre-1912 "rich purple lake lined finely in gold" (as described in Bogie Coaches of the SECR, David Gould, Page 11). I hope this helps. Cheers, Dave
  8. Hi John, 2. We are aware of a small number of people that have received models with loose axle boxes but this doesn't appear to be a particularly common occurrence despite them essentially being a cosmetic working part. 3. I've only been made aware of two models that have had any issues with derailing out of the thousands we have sent to date but I'll certainly be keeping my eye on things like this. 4. A small number appear to have been wobbly runners at first but after the customary running in period (one hour in each direction) this is eliminated. I hope this helps clear things up. Cheers, Dave
  9. Hi guys, We hope you are enjoying your new Class 66s. We have become aware that H4-66-026 is missing its pre-fitted “Sarah” nameplates. We are sorry for the omission of these plates and we will supply them to affected customers as soon as we can. If you are missing them, we will get back in touch with you once the parts have arrived at Hattons, ready to be shipped to you. Cheers, Dave
  10. Hi guys, Thanks for the photos of your 66's so far. It's good to read all the reviews and feedback. A quick update on the website, all of the Class 66's are now showing and available for pre-order at the following link: https://www.hattons.co.uk/stocklist/siteresults.aspx?searchfield=H4-66- They were not showing over the weekend while the pre-orders were processed and shipped out, but they are now back up. If anyone is still having difficulty in ordering the Class 66 online, our Customer Experience Helpdesk team are available on 0151 733 3655 to assist you or take your order over the phone. We're open today and tomorrow 0730-1800. Cheers, Dave
  11. Hi Rob, The full range of locos and liveries as detailed on https://hattons.co.uk/class66#variations are available to order by clicking on the links in the Variations section and adding as a pre-order. They are not showing as available on our website using the search feature at the moment due to the way our live-updating stock system works. If you are having difficulty in ordering the Class 66 online, our Customer Experience Helpdesk team are available on 0151 733 3655 to assist you or take your order over the phone for any of the Class 66 variants. Regards, Dave
  12. Hi, Sorry to see the comment about any axleboxes which have come loose in transit. As they have been fitted independent from the bogie frame, they are quite easy to reattach with superglue. I would recommend using a cyanoacrylate superglue. For a full step by step instruction guide, please click HERE. If any of the axleboxes are missing, or you have any other issues with the model, please get in touch with our helpdesk on 0151 733 3655 or [email protected] Cheers, Dave.
  13. Hi Danny, Pantone and RAL are two systems of specifying colours which are not mutually exclusive. You can have one colour produced using either system and they will be matches for each other. The matches were attained using Pantone swatches and the real life locomotive. Cheers, Dave
  14. Hi guys, Apologies, that's my mis-step there. We have used Pantones matched to the Colas colours which have then been approved by Colas Rail themselves. I've just taken a very quick phone picture showing a comparison between our own 66847 and Bachmann's 37099 which I hope helps. Cheers, Dave
  15. Hi Danny, Thanks for your questions. I can confirm that we have matched to the correct pantones for the Colas colours as well as to the real locos themselves. We were fortunate enough to have access to 66847 as part of the sound recording process. I hope this helps and Merry Christmas to you too! Cheers, Dave
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