Well it seems I am the bad boy! I am also a troll apparently better not put a picture up then! I also posted in the wrong section! Oh dear.
Thank you Hattons I have now received my order. Despite telling me it could be twenty days things kicked into action on Monday (yesterday) the order was repeated and the parcel was with me today, I did email them and thank them. The courier was Yodel.
Never having had a parcel go missing in the years I have used Hattons (and I did wait five days before contacting the company) and others I did not think it unreasonable to ask others experiences. Probably got that one wrong as well!
My intention was not to deride Hattons indeed where would we without them now a significant amount of local model shops have gone. I did think the prospect of waiting twenty days was unreasonable but perhaps others think it’s not.
Perhaps in their frequently asked questions they could detail procedures in the event of lost parcels so that people know what to expect. Or perhaps it’s just me.