Hello everyone, just had a look on the locomotion website and a new section has popped up on the stirling.
"Firstly we would like to thank everyone for their patience & understanding in the fulfilment of orders for Stirling Single. We are fully aware of the issues experienced with some of our loyal customers receiving duplicate orders which has been caused during upload of all details into the fulfilment system.
We are working tirelessly with them to rectify this issue and have all information on which customers have been sent or received duplicate orders and if needed we will be contact them in due course, we can only apologise for this error happening with what we think is our best model yet!
Due to the high number of calls we are receiving you may see a delay in these been answered but we have added extra staff in to support us during this busy period for Locomotion Models.
Please be rest assured we have enough models to fulfil all pre orders and we will have further info overnight from our fulfilment provider once POD for models have come through the system and we can identify which customers haven’t received there order.
We do hope that once you receive your order you will be very impressed and happy with the final model.
Any customer who has received extra models will be contacted by APC/YDL to arrange collection as we have full tracking information for them."