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rapidorepairsuk

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  1. Morning all, Many thanks for the concern Teaky. I have been ill but after a weeks break and apart from a hacking cough I'm still here. I will reply to you via PM. There is only a certain number of warrenty models and each model that is sent back for repair is checked as 9 times out of 10 it can be easily fixed and returned. Occasionally one will need to be replaced but only once the customers model has been checked. As has been mentioned elsewhere and several times in this thread, Stuart is one person and I know he works very hard and tries to respond to all communication but it may take a while if lots of people are sending emails, phoning and placing orders via the website which he will need to pick, pack and post. I'm sure if you have any ideas on how to improve things then please send an email in. Hi Makkenzy, I have sent you an email this morning but I thought I would reply on here as well. Your model arrived on the Friday that I went on holiday for a week. Now this is something that I don't announce due to past instances of people turning up at my address unannounced whilst they thought I wasn't there. So for security I don't say now. I don't answer emails whilst on holiday as I like most people need to have some down time and leave work behind, hence the delay in replying to your email you sent on Thursday, plus the SWMBO isn't too impressed whilst we are away to find me sat emailing about work. I hope this goes some way to explain why you didn't get a reply but I'm only human and need a rest sometimes. Thanks
  2. Hi, Could I ask how you would do it?? Yes unfortunately whilst typing the reply to your message using the iPhone it did for some unbeknown reason change the spelling of the the word Rapido which then caused problems with the email address. The warranty replacement models are kept at Locomotion as this is the easiest way to exchange models as the new replacement one can be sent out and the one with issues collected at the same time. The other method is to have the customer post thier model back to Locomotion, once it’s arrived it’s then exchanged and then the new one sent out. This may take a few days or even longer if it arrives on a weekend or before a bank holiday. Now I have the spare parts as I have the list of what goes where on the model and it’s easier for me to make sure any queries and if needed any parts are sent out to you the customer. If a replacement model is needed I then request this from locomotion as they will have your details on The order system. Not sure how we could change it, suggestions in a postcard please. I can’t speak for them but The locomotion team are working as quickly as they can to resolve the outstanding issues that are there.
  3. Hello, Sorry to hear that your issue is still outstanding. I have sent you a pm to try and get you resovled asap.
  4. That’s not what I typed is it. I typed that I deal with the Warrenty/repair side of the model. If there is any order or postage enquiries then Locomotion has the customer list which I don’t have any access too for data reasons. The only information I ask for if you send a model for repair is the standard name, address and contact telephone number, which once the model is fixed and the address label printed and stuck on the box, it is then shredded to comply with data rules as there is no need for me to keep the information you have supplied.
  5. Hi Teaky, If you send me an email to the email in the booklet I may have 3 spare fine links that you would be welcome to have if you want the fine ones. Just the links no hooks.
  6. Hi, The buffer is glued into a small square box on some spring steel that is used to provide the securing point for the buffer when you push it in and to prevent it falling out like yours has. If you look at the end of the buffer shaft you will see a small square peg which goes in the small box. A very small amount of glue on this peg and it will have held the buffer in place. Hope the above helps anyone who may have the same problem.
  7. Hi,I mentioned that I wasn’t close to Locomotion to ask and not wishing I pass the buck, I only deal with Warranty and repair issues with the Model. Any order, postage or delivery is dealt with by Locomotion.
  8. There isn’t a discrepancy. The reason we say contact the repairs is the enquiry you send to Locomotion would be forwarded to me. I would then contact the consumer with the issue, to try and resolve the issue as quickly as possible for the consumer. The system in place has worked well in the past with other models and it’s working well now so I’m not sure why you keep trying to create problems were they are none.
  9. Assertion of what? To me the second guessing that there won’t be enough locos to replace any ones with problems. All that has happened since your post is an increase in emails to me with people now worried if they have a problem in the future they won’t be able to have it sorted. Not sure why we need a blow by blow account of what is happening to your returned model and replacement. If people follow the procedure as outlined in the booklet then any issues will be resolved as quickly as we are able too.
  10. Could you please stop trying to second guess things that you don’t have the facts on. There are plenty of models to go round.
  11. Hi Gordon, You will need to unclip the bodyshell to gain access to the inside (yes I know) to refix the seat in place. Once you have glued it make sure you leave it open for at least 24hrs to allow all glue vapour to evaporate. You will find some clips at both ends and down each side. You can see the location on the exploded diagram. Be careful of the details as they can easily be broken. The recording wheel is designed to be in one location as when it’s runnjng its difficult to tell its position above the rail. Bearing in mind if it was designed to move it should go up and down as well. Now there’s an idea...... If you have any questions then please use the contact info on the enclosed sheet and I will be in contact with you to help.
  12. Hi Ross, Send an email to the email address in the back of the booklet along with a photo of the area and I will be able to deal with it. Guys, I’m not trying to be funny here but if you have a problem or missing parts please follow the instructions in the booklet as I don’t always login to see what’s happening on here. Thanks
  13. Hi Adrian, Gald you have been able to sort out your bent running plate problem. Just to clarify the running plate is one piece die-cast part not made up of indvidual parts. I had a trip up to Locomotion this morning to have a quick meeting with Stuart to catch up with things as we regularly do to make sure that all the warrenty issues are dealt with. I had the pleasure of meeting Amanda, who has been brought in to help answer the phone quiries to enable Stuart to concentrate on other single matters. Now as you may be aware, Amanda doesn't have a knowlage of Model Railways or Real Railways so she may not know about the details or the problems you may have so if you have any model related questions or issues then please use the UK contact information in the bottom section of the Missing/Damaged parts of the Manuel and I will respond to them. Thanks
  14. Hi, Not sure if you have contacted Rapdio yet, if you could please send me a pm with your details in it andi will be able to send out a replacement part. Now if you have already contacted me then they will be posted soon
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