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Locomotion No. 3

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  1. We received your email on Friday evening requesting a change to a DCC SOUND version. We had already packed up orders ready to be picked up by the courier on Monday. Yours was retrieved from the collection point after we picked up your email. As I stated earlier the SOUND versions are still with Dapol and will follow in due course. Prior to sending it out - you will receive notification to pay the balance between the two types (the DCC Ready version you have paid for and the outstanding amount). My colleague Stuart in Shildon has emailed you regarding this.
  2. Please appreciate that we are on limited opening and limited staffing levels. We have a small team of people packing and sending out pre-ordered D Class locomotives, phones are busy and we are working as best as we can, which is not easy with our usual facilities having to be socially distanced etc. We do not have sound versions at present as these are fitted by Dapol. These will follow as soon as we have them. if you are worried about your sound version, then please PM me and I will forward it to Shildon and we will confirm that your order is in the system.
  3. I am not on site at either Shildon or York but I can sort out any issues from here. I can only apologise that you were unable to contact anyone or get a response to either emails or answerphone messages. I fully understand your frustrations but these issues can be resolved without the need for everyone to fall out. Our museums are ramping up to reopening on Wednesday 19th May, so please bear with us as we have just come through a very difficult year (along with all the other people in the model railway industry). We have been able, on a very restricted basis, to proces
  4. Sorry you could not contact us, but at the moment in line with the current Covid-19 restrictions our facilities at Shildon and York remain closed for the time being. We only have access on three days a week for Stuart to deal with telephone calls, emails and orders (including packing and arranging courier collection). This usually takes place on Tuesday, Wednesday and Thursday. Obviously we are all working towards reopening in line within Government guidelines but at the moment please appreciate we are doing our best to continue operating Locomotion Models under somewha
  5. John It is our policy to contact customers when we know the items are in transit to us so that we can send them out to those who have paid the balance shortly after receipt. Orders from EU and ROW have VAT removed at checkout once country of origin is entered. Hope this helps. Dennis
  6. We are pleased to confirm the price for our forthcoming Wainwright D Class 4-4-0 locomotives. Locomotion Models: SECR Wainwright D Class, No.737 £199.99 Rails of Sheffield: 4S-027-001 SECR Green No.488 £199.99 4S-027-002 Southern Lined Maunsell Olive Green No.1730 £199.99 4S-027-003 BR Sunshine Black No.31731 £189.99 4S-027-004 BR Lined Black Early Crest No.31574 £199.99 4S-027-005 SECR Grey (Scraped Beading) No.726 £189.99 4S-027-006 Southern Sunshine No.1734 £189.99 Latest Update: Work on our OO gauge D Class locomotives, made in partnersh
  7. Due to the on-going situation with our physical shops (and museums) being closed to the public, we previously reported that we had Bachmann and Farish items in stock which were no longer available from Bachmann and were sold out in many retailers. With our Shildon stock being listed on our website many of these items were sold through. To enable modellers to access the shop stock usually available over the counter at York, we have now physically moved shop stock from York to Shildon and this is now available on our website www.locomotionmodels.com If you are looking fo
  8. DELTIC MODELS REACH LIVERY SAMPLING STAGE We have now received images of the livery samples from Accurascale for the commissioned ‘Exclusive Edition’ models of Class 55 ‘Deltic’ locomotives. These are being produced in conjunction with Rails of Sheffield and The Deltic Preservation Society and feature preserved examples. Locomotion Models versions represent the National Collections ‘Kings Own Yorkshire Light Infantry’ as follows. D9002 ‘Kings Own Yorkshire Light Infantry’ in two tone green livery as currently preserved and running on the National Networ
  9. DELTIC MODELS REACH LIVERY SAMPLING STAGE We have now received images of the livery samples from Accurascale for the commissioned ‘Exclusive Edition’ models of Class 55 ‘Deltic’ locomotives. These are being produced in conjunction with Rails of Sheffield and The Deltic Preservation Society and feature preserved examples. Locomotion Models versions represent the National Collections ‘Kings Own Yorkshire Light Infantry’ as follows. D9002 ‘Kings Own Yorkshire Light Infantry’ in two tone green livery as currently preserved and running on the National Networ
  10. Can you please contact Stuart at Locomotion Models regarding your order. He has tried to contact you and has left messages for you to contact him. Dennis Lovett Exclusive Models Marketing Manager Locomotion Models
  11. Our version arrived in Barwell on Wednesday and at Shildon yesterday. They will be despatched first to those who pre-ordered and have paid in full or have since paid the balance to complete the purchase (having paid the initial £30 deposit). Stuart contacted the latter group on Thursday and distribution will commence early next week. In the meantime, our website (www.locomotionmodels.com) has full details for anyone who would like to place an order for No. 9400. Our museums and retail shops at York and Shildon are currently closed due to the current restrictions, so we are unable
  12. York moved into Tier 3 as from midnight (30th December) which has resulted in the National Railway Museum at York closing its doors from today until further notice. York now joins Locomotion at Shildon, which has been closed to the public since November. Unfortunately this means that our retail shops at both sites will remain closed for the time being. Our model railway arm, Locomotion Models, will still be able to trade on-line and by mail order through www.locomotionmodels.com with our warehouse being open three days a week for the time being. Please check our website as we still
  13. Thank you for your PM. We now have your phone number and I will arrange for one of my colleagues to contact you regarding your order in the next day or two. Dennis Lovett Exclusive Models Marketing Manager Locomotion Models
  14. Firstly I can only apologise for the difficulties you have experienced trying to place orders with us. I can investigate further on Monday for you and get someone to contact you from the office. Please PM your details such as name, email address and phone number so we can make direct contact with you. This is the first time I have been aware of an issue with the website regarding France or French Visa cards. There should be no issues with selling a locomotive to a French address or against a French issued Visa card. Again I can only investigate further after the weekend
  15. The video link appears to have disappeared. For those who missed it earlier it can be found here https://youtu.be/TMf7gCRQN4M Dennis Lovett Exclusive Models Marketing Executive Locomotion Models
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