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Posts posted by mja999

  1. On 03/03/2019 at 18:40, tark61 said:

    Hi Can you recall were any of the damaged wagons packed on end?

    Hi tark61, yes they were packed on end, one layer of models, in a very large box, with a bin bag’s worth of small polystyrene shapes packed on top.  Heavy and unwieldy.  Thought it was an unusual way to pack when I opened it, and I’ve certainly never had a problem on the scale of 19 broken models with a courier delivery before.  



    On 04/03/2019 at 02:25, Ben A said:


    Hello chaps,


    If you have emailed us as per instructions then we will definitely look into it.  The first step is to summarise the problems and report them to the manufacturers, who have asked for more details.


    Once that is done we should be in a position to correspond with you directly about the next step.


    Can I also ask as a courtesy that people don't post emails we send them to a public forum - these are private communications with you, our customer, and not anyone else's business.




    Ben A.

    Thanks Ben A I have emailed you as per instructions on 3rd March (in addition to 18 Feb notification to Revolution).  An acknowledgment of this would be appreciated, takes 1 minute to acknowledge my email.  3 years waiting for the order, 3 months waiting for delivery, I understand your request for patience, but my needs matter here as well.     And yes we shouldn’t need to go into further detail on this forum.

    • Thanks 1
  2. Was very excited to receive a very large box containing a bumper crop of TEA models.  Looking forward to running some big, iconic, colourful trains on my layout, and pleased to find a role for the excessive number of Hornby class 60s in my collection.


    On opening the box and checking the models I had a bit of a shock.  19 damaged models (11 with broken underframes and side parts, 8 with just damaged side parts).  Good news that  a further 15 have survived fully intact and very nice they are too.


    Next problem is how to sort this out.  Contacted Revolution well over a week ago but no acknowledgement or response from them.  Now feeling rather stressed every time I look at this big pile of boxes containing broken models.    Has anyone else had problems of a similar nature that have not been sorted out?

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