Hi, I am new to this forum but as I am interested in obtaining the Hornby R3623 Queen Elizabeth. I found Rob from NZ very enlightening. I have seen various negatives on youtube about this with regard to loud clicking, wobbly drive, difficulty running slow and Yes, the missing handrails/grips. Even an ebay seller ajmrailways mentions the missing handrails but also states that his stock was intercepted by Hornby at the Factory and they were retrofitted.
With this in mind I contacted Hornby Technical department and asked if they were aware of any of the prementioned issues. I was told that they were not aware of these. But did state that the handrails issue had been rectified.
I then contacted an online dealer and asked if they had encountered any problems, they had not. My brother in law in the meanwhile unknown to me had ordered and received the Queen Elizabeth from the same on line dealer. I examined his model and all the hand rails were intact as they should be. I don't know about the running issues because it has to date not been run yet. I thought the model itself looked very nice and was impressed.
I therefore ordered one for myself. This arrived Sat 30th March. When I opened it, guess what? the front handrails were missing. I didn't even fully take it out of its plastic ice berg. I phoned the dealer told him the problem, he sent me a return slip by e mail and I sent it back the same day. I didn't ask for a replacement. I was so disappointed I have asked for a refund. At the moment I am still not sure if this was an over reaction on my part. I did want the model, but I have just lost a bit of confidence in it. I also as a matter of courtesy let the Hornby Technical team know. Nothing much they could say to be fair. Maybe I was unlucky and this one slipped through the net.