Dear colleagues,
Can anyone share experience with being treated badly by a loco builder?
I do not possess the confidence to build a metal loco kit, so in 2021 I embarked on the process to find someone to build me one from an available kit. The first supplier could never offer me availability of their product, so I focussed on the second. I then sought a builder, only for the first to retire before commencing my job before a settled on a second. The kit suppliers both have examples on this site, and the builder advertisers in the small suppliers forum.
Deposits were paid, kit secured and after some delay the build commenced in September 2022, with progress shots displayed on the builder's website. The entire process has now stalled, with the builder claiming the kit is poor and was incomplete when supplied. The last mail "I'll mail you in a couple of weeks" was in October. I have requested that we settle up and that I receive the build 'as is'. I know I am not dealing with a large company.
I refrain from mentioning any names at this stage, but would be interested in hearing from any other Member who has had a similar experience and how they responded.
Late Happy New Year to all