Good Afternoon Robert,

First of all I’d like to sincerely apologise for having let you down in this situation. I’d also like to address a couple of your points if I may.

Accepting pre-orders beyond allocated stock levels is a questionable business ethic.

I would agree if this had been done intentionally due to malice or greed. However, this certainly wasn’t the case. We never deliberately look to have more pre-orders taken than we have stock.

This wouldn’t have happened if Hattons cared about their customers.

We certainly do care about our customers and we’re taking steps to ensure they do not face this situation again in future.

Cheers,

Dave