Following on from earlier posts re A4 handrails. Now I have received mine and did not know about the missing handrails, I am reeling from and annoyed about the absence of cabside vertical handrails. I emailed twice with no response but managed to speak to Dave Mylett on telephone at the second attempt. He didn’t seem to be concerned by the problem. There are NO spares available to match those on the tender, he was NOT prepared to cover the cost of my procuring handrail knobs in fact his only offer was to issue a refund for the locomotive. He said he was not duly concerned as “it did not affect the running of the loco”. As a retired quality assurance engineer this attitude to customer relations is deplorable. I have since ordered hand rail knobs from a competitor and if suitable, I will use them. if not, then I shall have to review my options as I have already received name and number plates for my chosen completed model. It’s a poor show as I have been a customer for many years and might have been for a long time yet. However, customer care does not appear to be at the forefront of Hatton’s policy. Other model suppliers are available.