cmtrain

Don't think that will work? if x manufacturer with a UK warehouse receives a shipment of its latest locomotive, would that be at cost price? As mentioned above not all are imported to the UK and there are more than just the 2 big players. You may be better off looking at revenue accounts for the all the big manufacturers.

Ooo another unofficial post coming up (I'm responsible for Rails of Sheffield's ecommerce). Since I started at Rails 5 years ago and first experienced the model Railway hobby I have seen the industry grow, I have seen new manufacturers come to the industry and I visited shows where I was amazed by the number of people I saw. While I'm not a Model Railway hobbyist I do like to roll dice and push toy soldiers around a table and did witness our yearly local wargames show close. This was not due to lack of demand for the hobby but more a lack of transition from the old guard of the local wargames club for whom it was an increasing hassle to put the show on to the younger members that could carry the show on and take it forward. Now several years later I'm knee deep in toy soldiers and my wife is getting increasingly annoyed... that industry is stronger than ever and has similar issues with 3d printing and technology. I see both recent sad news events as being caused by unfortunate 'local' factors specific to them rather than industry wide issues. Enjoy your hobby. Regards Chris

Writing In a non official capacity (I manage Rails of Sheffield's Ecommerce), I just wanted to whish all the Hatton's team all the best for the future. I have been made redundant several times in my IT/Software carrier and it is always rubbish and highly stressful, I hope the team there can use the situation to springboard on to better things and prosperity in the future. I must also commend Richard for winding down the company in a responsible way and not leaving with debts and causing problems at suppliers. When I started at Rails nearly 5 years ago now I remember chatting with John and he spoke of how progressive Richard was, how much he genuinely wanted to push the industry forward. He and Hatton's will be missed :( Regards Chris

Hello, We do try and limit emails, however there are often multiple things going on and often unexpected announcements happen after we have already sent out an email that day. It is something we hope to continue to improve and aim to keep our customers informed of the industry goings on in the least amount of emails possible. Having said that you should not be getting that many emails from us - we have sent 12 emails so far in January, averaging under 2 a day and have not sent more than 2 a day? We do give our mailing list members a unique special offer every month and have some releases/offers that are available to our mailing list members first so we think being on it is definitely worthwhile and we are always looking to bring more value to our members which we hope to do in the coming year. Kind Regards Chris Ecommerce Rails Of Sheffield

Hello there! Sorry its not appearing for you, I don't think we would engage in gambling which requires you to wage something of value rather than a bit of free fun which is the intent behind the spinner. I set the spinner to appear 4 seconds after page load (on all pages), that it has not loaded and that the mascot side icon is not appearing would suggest something blocking popups or script? What device and browser are you using? is there another internet capable device you could use to try? It worked on all our test setups, I know some anti virus can be a bit overly keen sometimes but given the amount of devices, software and software versions there are it is an impossible task. Kind Regards Chris Ecommerce Rails of Sheffield

https://railsofsheffield.com/collections/rails-connect Or if you search Rails Connect the products should also appear. I will see if I can sort a redirect. Kind Regards Chris Rails Ecommerce

It does not, the price being displayed in NZ does not include UK tax First image is from UK, second is from New Zealand. Where it is saying Tax included it is correct as no more tax is added to price at checkout, we will look in to changing wording or maybe it would be less confusing if we removed the tax included form non UK visitors. Does that explain your issue Robbie? Regards Chris Ecommerce Rails of Sheffield

I do have notifications turned on but it may take me a bit of time to respond sometimes. Hi Robbie, *EDIT* I did mention a bug here but I misunderstood and that bug is only applicable for phone orders Ill explain what is happening below Kind Regards Chris Ecommerce Rails of Sheffield

Hi Mark, Msg me with your email address and I will take a look at your pre-orders and try and see what's wrong. There's no migration issues that I know off, just a very rare bug that stops a hand full of people from viewing their pre-orders. Kind Regards Chris Ecommerce Rails of Sheffield

Everyone should be able to see there pre-orders on the new website. Please contact us if not and we will take a look and deal with any issues. We are constantly aiming to improve the website and pre-order experience and hope to publish a range of improvements soon. Kind Regards Chris Ecommerce Rails of Sheffield

I believe this is the first time we have done a sitewide discount and we wanted to make sure there's something for all our customers. If you want to double dip on discount check out our bargains section. Also spend over £80 and the discount covers the £4 standard postage (on items that are not postage free). Happy Shopping! Chris Ecommerce Rails Of Sheffield

Apologies I missed replies to this thread, must not have notifications turned on, so sorry for my silence. Hello, Worldwide payments have always been an issue and have become more so in the last couple of years. We are limited in what levers we can pull in regards to banks and our payment gateways rejecting payments, we have been looking in to this and are trying to make transactions with our customers outside the UK less problematic. We are constantly working on new updates some of which should come to fruition soon... Hello, Sorry to hear about that, was the duplicate order your error or was there something we could have done differently to help stop that happening? Kind Regards Chris Ecommerce Rails of Sheffield

Hello, If your account was not auto copied over then creating a new account with the same email is exactly the same. As I previously mentioned unfortunately not all accounts could be copied over though we did manage 90% of accounts chosen. Kind Regards Chris Ecommerce Rails Of Sheffield

It links up using Email, could you pm me you email address and name, ill take a look. Kind Regards Chris Ecommerce Rails Of Sheffield