Comes to something when this is my first post on this forum but others need to be aware
Hornby trainset bought in March. Loco faulty on delivery. Returned for repair. 3 months later still not returned.
Impossible to get hold of by phone (and believe me I've tried), emails go unanswered for days/weeks on end.
Today they have been given 14 days to return the loco (fixed or not) or Trading standards engaged and small claims initiated.
Absolutely abysmal service.