Turnesc

I was hoping someone else might have come across this so if I need to send it back I don't actually have to unpack it.

I've just got my collectors club 78022 delivered and before I even opened the box I could hear the rattle. The chimney is loose in the box and I can see it, but not actually taken it out of the clear plastic yet incase I jsut send it straight back. My question is does it just clip back in so no need to return, is it a common issue or is it definatley needing to be returned?

Surely the easiest to do would be snow. Maybe then an excuse as well to get a plough out.

Not printed it out just yet, but planned on making it with my daughter during the school holidays. There are 10 other card kits all aimed at children to put together once you login as a member. Hoping it opens her eyes to future modeling.

From my desk sat looking at the houses on Saxondale Drive, but from here can't tell which is 1 and 2. All the ones I'm looking at are in small terraces of 4 houses rather than semi detached. Each block of 4 is also different from the next with all been of a slightly different style.

I'm currently building this kit at the moment, but finding that there seems to be a few steps missing from the instructions or may be its just me being a little thick. I seem to have a floor for the lower ground that doesn't seem to be covered in any steps and a fireplace piece that's missing from the instructions when its expected to be glued in. The overall finish though is good.

After missing each other twice yesterday a nice lady at Hornby sorted my order. Hopefully should arrive in a few days. It looks like they have a few issues with the website and back end processes, but all sorted now.

Finally had a response from Hornby on my order and to say there customer service is appalling is being too kind to them. My order has now disappeared from my account and they claim to have left me a voice mail. Can't even see Evening Star on the web site any more. My email tells me to ring them now tomorrow morning to order again. This will be the 2nd limited edition in a row that Hornby have messed up the order on.

Experiencing the exact same issue. I've gone in to my order to try to make on-line payment with the same card and also another, but if fails, and then tried to phone them, but no answer all morning, so followed up with an email to which I've now got an automated response saying that there's a 2 week delay in actioning emails due to covid. Having failed to get Captain Tom after not being told I was on a waiting list even though clearly showed as available when ordered Hornby customer services is not showing itself in a good light. Surely if you have such a back log of customer emails then it shows either you need to bring staff back to answer them or you're just not doing a good job. I'll have to try ringing them again tomorrow.

Thanks for following this up and clarifying the exact position. If only they had done so when many of us have tried to contact them then I don't think that people would be as annoyed.

Its just another example of the poor communication from them. You have to deduce from it that you're not going to receive anything rather than being explicit.

The first thing I did was to check my order status and mine still shows as pre-order. Part of me doesn't want to give them the business using the discount code, but will have a look on pay day and see what price it brings a Princess down to or whether its still cheaper else where.

This morning I've received an email from Hornby that suggests that anyone who hasn't received there model won't be doing so. "We were astounded by the excellent response to our 'Capt. Tom Moore' locomotive, with an amazing £140,000 generated from the sales of this model for NHS Charities Together! Only 3,500 of this limited edition model were produced with demand being extremely high and we were only able to supply a very few people from the subsequent waiting list. However, to express our appreciation for your interest in this model we would like to offer you an exclusive 10% discount code to use on the Hornby website, which is valid until 31st December 2020." To confirm to those that have commented on my post at ordered mine as soon as Hornby increased the production run to 3500 and at no point until this week has Hornby ever told me that I'm on a waiting list. It was clearly showing as available when I pre-ordered. My issue with Hornby is the complete lack of communication and when I first chased up my order was still that, an order and not a waiting list.

Not as its a limited edition. I'd have expected them to have made them in one run. If what you say was the case then why not actual communicate that to your customers and then it ends speculation and customers know if and when they are going to receive what they've ordered.

I've been looking at there site thinking about getting a few locos sound fitted, so might order some from them at the same time.