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McC

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Everything posted by McC

  1. Exactly that. We are currently working on a method of syncing the invoice due date with the actual arrival date / status page as it’s a ‘new’ feature on the shopify platform and the api is lightly documented. Aside tho until we send you a payment request no payment is due. Indeed if anyone has paid early and would rather a refund let us know too and we’d be happy to send back your funds until needed. hope that helps.
  2. Making a web ready version is definitely on the list. Woukd there be interest in us putting the printed version on the website for a nominal postage fee (say a pound) ?
  3. The Irish mk2’s were in their own container and the RTC packs came ahead. The accurascale mk2b containers finished count in on 14th March. No conspiracy, just large volume.
  4. All retailer orders have left us now, so if in doubt, I would recommend talking to your retailer. We bump from 5 pick and pack lanes to 10 when large preorders come in and it's something we are still working on with our logistics and fulfilment partners to improve. Unfortunately, it's not possible to get all orders away at the same time, no matter how it's done, but the containers arrived about a week and a half ago and everyone has their orders and all the retailers too - so thats' not rather months of a delay, and it's something we are still working to improve.
  5. It takes a little time to offload and dispatch two full containers but some stock only went on sale as all paid preorders and trade orders were away. Our goal since day 1 has been to work toward sustained stocking and we maintain that goal in partnership with our wonderful retailers.
  6. Just to contribute from a financial point of view, the high end coreless motors in much of our stock actually cost more than equivalents with cores and provide better efficiency , torque and pulling power. Any notion they are a cost cutting measure is a very legacy one.
  7. Non-retracted versions are in the baggie too...
  8. No payments were taken or scheduled as yet and, again, are not due until the locos are in stock. hope that helps.
  9. You can preorder anything you want on the website and no payment is taken until they are in stock or imminently so. You can always pay early if you prefer or set up an installment plan to spread the cost but payments not due until they are here in any case.
  10. It’s once you sign up for ShopPay / the Shop app. Once you get to checkout it will send a code to your phone which verifies you without having to enter your password. If you are getting them at random it’s possibly someone trying to login as you!
  11. No actual payments were taken. Support can verify for you as we resolve an API issue between shopify and partially
  12. Are you sure you're not a robot? :) Joking aside, thats something on the shopify platform Side - so I'd recommend trying a difference device or web browser?
  13. No payment has been taken or is due, until the goods are ready to ship, so for any concerns - do reach out to support
  14. Unfortunately not as the accurascale 66 has been extensively retooled and a completely new PCB and wiring configuration used.
  15. Thankfully these vehicles have been photographed quite a bit so it’s relatively easy to verify the accuracy 😉
  16. Hi Cliff Unless all of your 37’s are from the same batch that’s new data for us. The impedance in the 37 is ESU specified and designed (to belabour an oft repeated point at this stage) and is identical to the IRM A class and the 55 for example none of which exhibited any issues. What changed was the tolerances of components on the loksound itself (which ESU then released firmware updates and new bass and treble controls to help with ). As always if you are experiencing any issue with any accurascale item we stand over them with a lifetime warranty and our support team are best placed to help on a case by case basis where needed. (needless to say this is nothing to do with the imminent class 66)
  17. Like I said it was a single batch. Nothing before or since has been so impacted and if you have one and want it louder reach out to support for a fix.
  18. That issue only impacted a single batch of 37s that had been flashed with incorrect files after an ESU firmware update.
  19. We have a fix for that coming later this year 😃
  20. Once it's packed as an accessory and in the warehouse, we will.
  21. The ETAs are set based on the most current information from production, if there hasn't been an update then the date doesn't move speculatively. On the Buckjumper, I understand final deco samples are in review, and then the delivery date can be cross checked and confirmed, at which point an update will be posted and the status page updated to match, Hope that helps!
  22. https://accurascale.com/status The factory are underway with them and delivery remains on schedule 👍
  23. and £39 more gets you a OO one with high detail, built in stay alive and comprehensive lighting suite and built in speaker. accurascale make serious efforts to ensure pricing is very solid value for money and significantly less than the competition like for like.
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