back in August I stupidly backed my Impreza into a parked car, trashing the rear driver's side quarter.
and so started the long and torrid saga of trying to get it fixed. Now, I am insured with Adrian Flux on a modified car policy, so they should get this sorted no problems yes?
No, the policy was farmed out to AXA who don't know a modified car from a coffee cup. They immediately went down the total loss route and even said that someone was coming round to take my car away!
I told them to stick their claim where the sun don't shine and resolved to get the car fixed myself. Got a quote for £1500 from a local bodyshop which included completely respraying the rear bumper that badly needed it anyway.
A few weeks later I got an automated email from AXA to do a survey about how my claim had gone. I let them have both barrels.
A phone call then happened from a nice lady at AXA wanting to follow up.... she said email her the quote and they would have another look.
Which I did.
They referred the damage to a third party assessor, who after receiving all the info again from me ...........
said it was a total loss, as the bodyshop had increased their quote to £3500 as it was now an insurance job!
I told them to stick the claim where the sun don't shine.
Assessors then agreed to send out an engineer to actually have a look at my car. To be fair, he was decent, knew what he was looking at and left after about 15 minutes.
After chasing up the assessors, who told me that the claim had been approved and questioned why AXA had not been back to me I finally got my car booked into the bodyshop at the end of October.
It really should not have been that hard. Can't see me staying with Flux/AXA next year.