Hi Jim, first time posting on the thread but I've always enjoyed following your tales. Don't get too hung up about that idiot, there's plenty of them in the world. The way I look at it when I have to deal with them at work is I've only got to deal with them the once whereas they've got to live their whole life being a plonker. It is nice when they get caught out though. I was once called a f'ing c##t by a passenger for asking him to turn off his blaring music, walked away and called for BTP, the look on his face as he was escorted off the train at the next station was priceless. You did the right thing though, unfair as it is if you were to retaliate it's you that gets in trouble.