I haven't read the whole thread, nor the whole of Hornby's manifesto, BUT I will keep it short and sweet.
I would have thought Hornby would get their own house in order first, including their quality control BEFORE trying to tell other businesses how they should run their business.
If a business doesn't have mail order or internet sales, this DOES NOT mean they are not a quality business.
Certainly if they are still operating in the current climate they are obviously doing something right!
I am not in the UK but none the less am staggered at the amount of issues modellers have with Hornby product. That is not to say other manufacturers don't have issues as well, but it seems Hornby is normally top of the complaints for quality control or rather lack of!
I would be surprised if this lasted to long, quite frankly.
And me being me just would not be bothered with them!
Khris