KymN Posted October 14, 2018 Share Posted October 14, 2018 Kym I sent you a PM about this before I sent the emails back Regards Stuart Thanks Stuart. My apologies. I did not know that RMWeb had a PM facility until now! It seems that the default is no notification, so I have changed that. I have now placed my order and sent you my email address. I appreciate the trouble that you have taken. Kind regards, Kym 1 Link to post Share on other sites More sharing options...
RMweb Premium Hilux5972 Posted October 16, 2018 RMweb Premium Share Posted October 16, 2018 Placed my order today for 3440. Looking forward to her arrival Link to post Share on other sites More sharing options...
IamDaniel Posted October 16, 2018 Share Posted October 16, 2018 As did I. Did anyone else not get a confirmation email? I'm using Hotmail if it makes any difference, and yes I have checked my junk and spam folders... Link to post Share on other sites More sharing options...
WD0-6-0 Posted October 16, 2018 Share Posted October 16, 2018 (edited) As did I. Did anyone else not get a confirmation email? I'm using Hotmail if it makes any difference, and yes I have checked my junk and spam folders...You should receive one, contains the usual date, time stamp, billing and delivery address and an order reference among other details. It would be unusual if you don't get one eventually! Rhys Edited October 16, 2018 by WD0-6-0 Link to post Share on other sites More sharing options...
KymN Posted October 16, 2018 Share Posted October 16, 2018 As did I. Did anyone else not get a confirmation email? I'm using Hotmail if it makes any difference, and yes I have checked my junk and spam folders... I got mine pretty well instantly. I don't know whether Locomotion follows this up with a further note on dispatch, which is the practice of some of the commercial retailers. Link to post Share on other sites More sharing options...
IamDaniel Posted October 16, 2018 Share Posted October 16, 2018 You should receive one, contains the usual date, time stamp, billing and delivery address and an order reference among other details. It would be unusual if you don't get one eventually! Rhys Still nothing. I left a voicemail pretty much as soon as I placed the order, but I haven't heard back. I'm sure all is OK as I've ordered from Locomotion several times; just a bit irritating that emails don't seem to come through. Link to post Share on other sites More sharing options...
RMweb Premium Hilux5972 Posted October 16, 2018 RMweb Premium Share Posted October 16, 2018 Still nothing. I left a voicemail pretty much as soon as I placed the order, but I haven't heard back. I'm sure all is OK as I've ordered from Locomotion several times; just a bit irritating that emails don't seem to come through. Has the money been taken from your account? Link to post Share on other sites More sharing options...
WD0-6-0 Posted October 18, 2018 Share Posted October 18, 2018 All the 3717 City of Truro models left yesterday and the Red frame 3440 City of Truro will be leaving site today. Regards Stuart Cropped from the Stirling single thread Link to post Share on other sites More sharing options...
rembrow Posted October 18, 2018 Share Posted October 18, 2018 Just had an e-mail from Locomotion, that my ordered CofT with red frames has been despatched by APC overnight for delivery tomorrow (UK address) Link to post Share on other sites More sharing options...
WD0-6-0 Posted October 19, 2018 Share Posted October 19, 2018 Some lovely! I spent this morning fitting the details and I'm very happy! Rhys 2 Link to post Share on other sites More sharing options...
RMweb Premium Hilux5972 Posted October 20, 2018 RMweb Premium Share Posted October 20, 2018 I see it still has the Incorrect bufferbeam numbering. Does it have a 2nd bogie frame again? Hopefully without NEM pocket Link to post Share on other sites More sharing options...
WD0-6-0 Posted October 21, 2018 Share Posted October 21, 2018 I see it still has the Incorrect bufferbeam numbering. Does it have a 2nd bogie frame again? Hopefully without NEM pocketYep, still got the numbers, I'm wondering whether I remove them but I don't have a matching red in case I mess it up!There is still a second bogie frame but both have NEM pockets,two minutes with pair of flushcut snips and a file and all it left was an unobtrusive black mark hidden behind the coupling. Rhys Link to post Share on other sites More sharing options...
Miss Prism Posted October 21, 2018 Share Posted October 21, 2018 (edited) I see City of Truro has a price now - £149.00. I've ordered the earlier version - ie, 3440 - as I believe that is a better representative of how it was when it did the infamous 100mph run. Is that thoery correct? Also, what stock would CoT have run with? Clerestory coaches and the odd 'Western Night Mail' coach? CoT looked a little different in 1904 to what it does nowadays: no frame strengthener plates, no top feed, wooden cab roof, original small tapered chimney, flush-riveted smokebox, and no numbering on the bufferbeam. Frames were indian red rather than the bauxite red used in the 1960 restoration and as featured in the Locomotion model. Its tender in 1904 had coal rails rather than fenders. CoT's 1904 train was a couple of L-diagram postal sorting vans and three 40' PBVs, probably K15s, one of which was detached at Pylle Hill box (for onward transmission northwards on the MR). Edited October 22, 2018 by Miss Prism Link to post Share on other sites More sharing options...
RMweb Premium Hilux5972 Posted October 21, 2018 RMweb Premium Share Posted October 21, 2018 Yep, still got the numbers, I'm wondering whether I remove them but I don't have a matching red in case I mess it up! There is still a second bogie frame but both have NEM pockets,two minutes with pair of flushcut snips and a file and all it left was an unobtrusive black mark hidden behind the coupling. 20181021_145128.jpg Rhys I’ve found that in the past I’ve been able to remove Bachmann printed numbers with nothing more than the pointy end of a toothpick. Would save the need for a repaint if it works on CoT. Link to post Share on other sites More sharing options...
sjgardiner Posted October 22, 2018 Share Posted October 22, 2018 I’m just going to go out on a limb and say the email from UPS quantum looking for me to pay import taxes on a package shipped from the National Railway Museum means that my red framed Truro coming to Canada was shipped last week and has made it across the Atlantic at least. Stephen Link to post Share on other sites More sharing options...
sjgardiner Posted October 23, 2018 Share Posted October 23, 2018 I’m just going to go out on a limb and say the email from UPS quantum looking for me to pay import taxes on a package shipped from the National Railway Museum means that my red framed Truro coming to Canada was shipped last week and has made it across the Atlantic at least. Stephen It did indeed arrive safe and sound yesterday. Haven’t had a chance to get it out of the box to test run, that’s on tonight’s agenda. I’ve clearly missed it somewhere, but why is there a second front bogie included? Once I get details and etched plates installed, I’ll post some pictures. Stephen Link to post Share on other sites More sharing options...
RMweb Premium Hilux5972 Posted October 23, 2018 RMweb Premium Share Posted October 23, 2018 It did indeed arrive safe and sound yesterday. Haven’t had a chance to get it out of the box to test run, that’s on tonight’s agenda. I’ve clearly missed it somewhere, but why is there a second front bogie included? Once I get details and etched plates installed, I’ll post some pictures. Stephen The second bogie frame is so that you can remove the NEM coupler pocket from one if you want to but still have the option there if you need it. Link to post Share on other sites More sharing options...
RMweb Premium Hilux5972 Posted October 24, 2018 RMweb Premium Share Posted October 24, 2018 City of Truro arrived here in New Zealand today. Very nice model. Lots of detail to fit later today and the etched name, number, builder, and tender plates are a nice inclusion. Was there supposed to be a certificate or not with this one? Link to post Share on other sites More sharing options...
KymN Posted October 25, 2018 Share Posted October 25, 2018 City of Truro arrived here in New Zealand today. Very nice model. Lots of detail to fit later today and the etched name, number, builder, and tender plates are a nice inclusion. Was there supposed to be a certificate or not with this one? And in South Australia. I assume that the tooling is as the earlier one. Very nice even so. Link to post Share on other sites More sharing options...
County of Yorkshire Posted November 10, 2018 Share Posted November 10, 2018 Reserved a red framed Truro in April 2017 and paid for one when notified on 21/10/2018. Has it yet arrived? Err... No. I guess the comms, shipping and general level of service that people have suffered from with the Sterling Single is genuinely symptomatic of the whole Locomotion operation. £150 debited from my account 3 weeks ago and complete radio silence (save for a order confirmation email) since. Not good enough. CoY Link to post Share on other sites More sharing options...
RMweb Premium Hilux5972 Posted November 10, 2018 RMweb Premium Share Posted November 10, 2018 Ask for the tracking number. Mine was shipped UPS but I am in New Zealand. Tracked it the whole way from Locomotion to my door. Link to post Share on other sites More sharing options...
RMweb Gold Steven Draper Posted November 21, 2018 RMweb Gold Share Posted November 21, 2018 Yes - My Sterling single had an issue and was returned to Simon for clarification / rectification. In the mean time Locomotion sent me another model but it was not Sound fitted and am still waiting for Locomotion to confirm when the original and fixed model is going to be returned and the extra one returned. It is a pitty the logistics have been an issue because it is a fantastic model but it is a lot of money to have these issues - and not only that it must be costing a lot for locomotion to resolve and I'd prefer them to be investing in new models 8^) Link to post Share on other sites More sharing options...
ossy5190 Posted November 24, 2018 Share Posted November 24, 2018 I ordered City of Truro when it was first announced. APC delivered it the week it was released but put the wrong item number on the delivery slip so I couldn't rearrange a delivery. APC say they sent it back to Locomotion but I can't contact them to confirm. They don't answer the phone, return messages, reply to emails or contact via RMWeb. I have to say I am throughly disappointed with Locomotion's customer service. Link to post Share on other sites More sharing options...
RMweb Gold ikks Posted November 24, 2018 RMweb Gold Share Posted November 24, 2018 I ordered City of Truro when it was first announced. APC delivered it the week it was released but put the wrong item number on the delivery slip so I couldn't rearrange a delivery. APC say they sent it back to Locomotion but I can't contact them to confirm. They don't answer the phone, return messages, reply to emails or contact via RMWeb. I have to say I am throughly disappointed with Locomotion's customer service. Where is Sandra..........she is needed back!!!! Link to post Share on other sites More sharing options...
mdvle Posted November 24, 2018 Share Posted November 24, 2018 Perhaps the announcement of a new Retail & Business Enterprise Manager will help address these issues (note he doesn't start until Dec. 3rd). But in other news, in partnership with Accurascale and Rails of Sheffield, Locomotion is offering special versions of a new Deltic model http://www.rmweb.co.uk/community/index.php?/topic/139754-deltic-models-to-be-produced-for-locomotionmodels-rails-limited-and-deltic-preservation-society/ 1 Link to post Share on other sites More sharing options...
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