Jump to content

Rails of Sheffield/Dapol/NRM Announce OO gauge Stroudley A1/A1X


Recommended Posts

  • RMweb Gold
1 hour ago, Fireline said:

Well, my third "Bodiam" has arrived!.... and will be going straight back tomorrow. This one has managed, somehow, to be worse than the other two, with three separate faults. I asked Rails, when I returned the last one, to look at this one for me, but it was unopened in the box. I know that, with their size of trade, you can't inspect every single item. That's just not practical. But I really am hoping someone takes a look at the next one before they send it!

I admire your patience with regard to this model.

As nice a looking loco that the Rails/Dapol Terrier is, I think I'd be looking at a full refund and a replacement in the form of the newly improved Hornby variant. 

Edited by Black 5 Bear
Link to post
Share on other sites
2 minutes ago, Black 5 Bear said:

I admire your patience with regard to this model.

As nice a looking model that the Rails/Dapol Terrier is, I think I'd be looking at a full refund and a replacement in the form of the newly improved Hornby variant. 

 

Thanks Bear. I already have the Hornby KESR version, but I wanted the Rails one as it is an A1. I have to admit, my patience is wearing thin though.

  • Friendly/supportive 3
Link to post
Share on other sites
  • RMweb Gold

 

A tale of three Terriers...


19th May... Terrier 1: The Trend Setter

B66B91C1-1532-41BD-8C48-4D1F2C9C0D06.jpeg.895dab4af694dba9dee63c9d3077bb65.jpeg

 

unfortunately it was pointed out there was a droop..

4EE4BA87-CBB2-4782-A281-279FBFD17301.jpeg.c51d49639f0be92f179747da31a54528.jpeg

 

Oliver at Rails reached out, sent a label and back it went on the 20th...
 

Confidence high, on the first one, despite its issue, I felt happy enough with what I saw to order 2 further Rails examples.. they feel to have done a good job, and at £20 more for the flicker I’ll go with a gimmick, especially when it keeps entertainment in my little one, and tbh... theyve done a really nice job, cab roof aside.

 

so, D-Day comes, 


June 6th: Terrier 2: The Dogs Dinner

17 days later... For a 96 hours postage Journey...

ED795E3A-716B-4666-B0B3-E589581188F8.jpeg.5536584c83cbde64867a73e0396893cd.jpeg

 

Looks straight enough, when aligned to the lines of my cutting mat..
unfortunately, theres paint on the buffer heads, its missing its smokebox door darts....

 

CF039659-3112-44EA-BDA0-1F08939180F8.jpeg.7f8b95cfa4619d86a0549d3b17a7c22c.jpeg

 

Now i’m keen to defend this Terrier, I think the finish is very good and it has some very attractive points over its contemporaries and I am prepared to give it  A thumbs up... if only I actually have one to to play with...

 

June 13th Terrier 2a: Sniffing around

 

Disappointed, jaded, I decided to go downtown, and found my self in the arms of another dog. Sniffing the lonely alleyways of the bargains pages, I found an ad.. a deal too good to be true. Another pretty pooch, shiny, tweaked and cheap.. it said 20% off the 20% off.. £63 new, innocent and yellow..

 

18C9EC9A-6EF8-4D46-A5AB-8B3928D03288.jpeg.164159926310c542c657f0f417179d4d.jpeg


she does exactly what the ad says... she arrived on Monday 15th, 2 days, one of those was a Sunday, she goes like a  Terrier, smells like a Terrier, looks like a Terrier... she must be a Terrier.

 

June 16th Terrier 3: The lost dog

 

10 days later, I followed up on my Replacement Terrier, on its next 4 day return journey to Sheffield.. I was told it was being sent.... its now June 19th:

72 hours have passed since it was sent 48 hours post, which was:

312 hours since it was returned the second time, which was :

744 hours since the first one was returned.

 

all I have now is proof of posting..

BB013DF7-97B8-4BAA-AF02-D70A3F9AB02E.jpeg.040b8a6d596ac9902b6c9672e8b5bb1b.jpeg

 

Maybe shes smelled the scent of another dog, but she’s gone....

 

so alas I am left with only one option...

 

F943E2D5-D360-4DC9-8C4B-F75F05CCEBA6.jpeg.64a74b6419772caa0741c8a06b340cb6.jpeg

Despite Tuesdays communication that they have it, and have sent a replacement, its been sitting in the Royal Mail depot in Sheffield since June 10th, Rails has not collected it yet... I dont know what to believe.
 

1E7916A7-95C2-4ABF-9EF4-81B4E880BC8F.jpeg.55b834ac54ec3e03b3994788e81afc15.jpeg


if I’d bought one it would arrive in a couple of days, perhaps rather than returning asking for replacement, I should just ask for a refund and buy another ?

 

I have 12 Terrier, + 1 new one. I am contemplating replacing most of those 12...  Its really hard to be objective and fair about this model and make a buying decision, when most of the time its not in my posession.

 

 

Edited by adb968008
  • Informative/Useful 1
  • Friendly/supportive 12
Link to post
Share on other sites

My 643 had smokebox handles broken off but inside the packaging. I phoned Rails, suggesting that I’d be willing to fix new handles on if a spare set was available. That, I was told, would invalidate the warranty. So I was e-mailed a return label. I posted it on a Friday and it arrived at Rails the following Tuesday. The Monday after that, a brand new replacement was despatched by Rails and it arrived the following Thursday (the day before yesterday). Be patient. In these times, both Rails and Royal Mail are busy. I must add that the friendliness and cheerful helpfulness of Rails on the phone was exemplary.

 

It’s a little gem. Absolutely beautiful. Not quite as quiet or smooth as the Hornby one but a good runner nonetheless. My second Hornby one is on its way. I can guess the way this is going to turn out. Wainwright Ps, Andrew Barclays, Pecketts large small and smaller. I am putty in the hands of these devils of manufacturers. :senile:

  • Like 4
  • Friendly/supportive 1
Link to post
Share on other sites

I’m very pleased to hear that you have a good replacement model but puzzled by the fact that had you replaced the broken parts on the faulty one you would have invalidated the warranty. 
 

Does this mean that any minor cosmetic modifications or repairs will invalidate the warranty?  A complete range of spare detail parts is supposed to be available. If for instance,  I knock the steps off my model and glue them back on again and the next week the motor packs up does that mean I have invalidated the warranty and the motor isn’t covered? 

  • Like 2
Link to post
Share on other sites
2 hours ago, Silly Moo said:

I’m very pleased to hear that you have a good replacement model but puzzled by the fact that had you replaced the broken parts on the faulty one you would have invalidated the warranty. 
 

Does this mean that any minor cosmetic modifications or repairs will invalidate the warranty?  A complete range of spare detail parts is supposed to be available. If for instance,  I knock the steps off my model and glue them back on again and the next week the motor packs up does that mean I have invalidated the warranty and the motor isn’t covered? 

If it helps, a couple of weeks ago some Rails staff themselves were asking people with missing detail that, if they sent the replacement parts out, would they be prepared to fit them themselves (which itself implies that they're not confident about the ones they have in stock). I myself would say you've got to make an assessment - if it's something you are 100% confident you can do yourself, and indeed it has been suggested by Rails themselves, then do - protecting yourself with a covering letter to Rails - but if not 100% then back it goes.

Re the next batch, one of them is "Brighton", where both Rails and Hornby have versions releasing in due course. I know which one I'd order if I was ordering from scratch....

Edited by WisTramwayMan
Poor grammar
Link to post
Share on other sites
4 hours ago, Silly Moo said:

I’m very pleased to hear that you have a good replacement model but puzzled by the fact that had you replaced the broken parts on the faulty one you would have invalidated the warranty. 
 

Does this mean that any minor cosmetic modifications or repairs will invalidate the warranty?  A complete range of spare detail parts is supposed to be available. If for instance,  I knock the steps off my model and glue them back on again and the next week the motor packs up does that mean I have invalidated the warranty and the motor isn’t covered? 

It is curious. Rails and Dapol may be exceptional in having spares available. I have found that the simple and obvious way (from my point of view) of dealing with an unsatisfactory purchase often turns out badly and however clunky a solution it may seem to be, it is usually safer to return the item in question for a replacement. In my particular case, it ended well. I have probably invalidated the warranty anyway. I saw two small semi-circular holes at the bottom of the empty coal bunker (ex-works carried to an extreme), so in case glue seeped through them, I removed the body before I put coal in the bunker and glued it in place. By the way, it’s easy taking the body off but tricky getting it back on again.

  • Informative/Useful 1
Link to post
Share on other sites
16 hours ago, adb968008 said:

 

A tale of three Terriers...

 

June 13th Terrier 2a: Sniffing around

 

Disappointed, jaded, I decided to go downtown, and found my self in the arms of another dog. Sniffing the lonely alleyways of the bargains pages, I found an ad.. a deal too good to be true. Another pretty pooch, shiny, tweaked and cheap.. it said 20% off the 20% off.. £63 new, innocent and yellow..

 

18C9EC9A-6EF8-4D46-A5AB-8B3928D03288.jpeg.164159926310c542c657f0f417179d4d.jpeg


she does exactly what the ad says... she arrived on Monday 15th, 2 days, one of those was a Sunday, she goes like a  Terrier, smells like a Terrier, looks like a Terrier... she must be a Terrier.

I had spent my budget for the month when you posted this. Now I’ve gone over budget and ordered one. Did you ever think of marketing for Hornby or a retailer?

 

When I found out that the NRM Locomotion version was not being produced in gloss, I cancelled my order. Leadenhall looks very nice, though. One thing is noticeable; the chimney cap on the Hornby is painted whereas that on the Dapol is turned metal. It seems to add to the allure of the Dapol version.

 

It’s a very good price, £63, but much more than 20% plus 20% off RRP.

  • Like 1
  • Agree 1
Link to post
Share on other sites
  • RMweb Gold

If this thread is an accurate reflection of the quality of the model out of the box.....and in no way am I suggesting that it isn’t....then I must be exceptionally fortunate in that I did in fact receive one in 100% condition.It looks wonderful and performs well. Only Rails are in a position to reveal the accurate state of affairs with the return of those Terriers in unsatisfactory condition. Obviously they aren’t going to do that. Just suffice it to reflect that the second batch is now long overdue which may be an indication they will only be for sale when any such difficulties have been rectified. We hope that is the case. 
  
Above we read of two contrasting experiences with returns.One mystifyingly vexing and the other exemplary.Puzzling that.

 

In a few weeks,Hornby will release their improved version by which time,hopefully,Rails second batch will be all singing and all dancing.I think then we’ll perhaps get a true insight into the qualities of each version of,for instance,Brighton.
 

Patience is a virtue 

 

 

 

 

  • Like 5
  • Friendly/supportive 1
Link to post
Share on other sites

The replacement for my much-analysed wonky chimney 32655 arrived on Wednesday. Much happier with this one. No obvious issues and runs very well.

 

Good service from Rails, especially on the communication front. Quick reply with the return label to my initial email. 11 days after posting and not hearing anything, I sent another email to check it had been received, this was confirmed very rapidly and I was assured that the replacement had been posted that morning. It arrived day 15 after I had posted the original. I assume the delay was more in the hands of Royal Mail. I am pleased the shop is now open for collection, in time for the next batch!

  • Like 2
Link to post
Share on other sites
On 18/06/2020 at 17:03, WisTramwayMan said:

Update on my friend's Terrier saga:

 

The replacement for the original 643 (which had missing detail) got returned as well due to broken smokebox dart, the third one ( ! ) I'm told appears A1 in all respects and runs well.

 

On Bodiam, however, which has the cab steps missing, he agreed with Rails that a set of replacement steps he could affix himself were sent ASAP. Over two weeks, and several e-mails and phone calls with various staff later, these still haven't materialised. Whether Rails or Royal Mail, don't 100% know, but given the initial issues with both models he is far from impressed.

 

I understand they've now promised to despatched them first class, within 24 hours; it'll be interesting to see if this happens or whether the "issues" with this locomotive continues. Update to follow.

 

He is also giving serious thought to cancelling his remaining 2 (both due in the second batch) due to the list of issues he's had so far.

Update - the steps eventually turned up late on Monday afternoon, and were affixed, so he now, at last, has a second complete Dapol/Rails Terrier to go with the predominantly Hornby litter....

  • Like 1
Link to post
Share on other sites

Managed to have a little look at the BR variet of the model. Nice model, thankfully none of the issues mentioned above. I just had to put together one of my real sound edit videos to bring it to life.
Sounds are provided by a number of similar class members from my sound collection, captured at various Gala and Preserved Railways over the past few years.
Here we see No. 32655 finished in smart BR late lined black livery in action, shunting a selection of wagon around the Quayside Warehouses on Compton Quay, my 00 Gauge Dockside Micro Layout.
Hope you enjoy!

 

  • Like 12
Link to post
Share on other sites
  • RMweb Gold
3 hours ago, SDJR7F88 said:

Managed to have a little look at the BR varient of the model. Nice model, thankfully none of the issues mentioned above.

 

Great video Callum.

 

Makes me even more excited for the sound version!

  • Agree 1
  • Thanks 1
Link to post
Share on other sites
  • RMweb Gold
On 20/06/2020 at 15:01, No Decorum said:

I had spent my budget for the month when you posted this. Now I’ve gone over budget and ordered one. Did you ever think of marketing for Hornby or a retailer?

 

When I found out that the NRM Locomotion version was not being produced in gloss, I cancelled my order. Leadenhall looks very nice, though. One thing is noticeable; the chimney cap on the Hornby is painted whereas that on the Dapol is turned metal. It seems to add to the allure of the Dapol version.

 

It’s a very good price, £63, but much more than 20% plus 20% off RRP.


Indeed it is. I followed the money too.Smart money as it transpired.Andrew Sawyer’s service is superb.Gnashing my teeth and not in any way wishing to be disloyal......it’s really good and frankly performs better than my 643.Slice of humble pie for dessert perhaps ? The only time I’ve bought a model out of pure curiosity....£65 delivered.


Now.Can Team Sheffield restore the faith ?

  • Like 2
  • Agree 1
Link to post
Share on other sites

Late version arrived here - all good and no issues. I am particularly pleased with the slow running (DC).  I think that constant flickering could get a bit annoying though.

I also have the Hornby late version - one of the first to come out. As time has gone on the running has become increasingly erratic. I finally got round to tackling the pickups, and big improvement, though I think they may turn out to be the 'Achilles Heel' for the Hornby one. If I get a third terrier it will probably be the Rails version - but lets see how that goes....

Link to post
Share on other sites
  • RMweb Gold

Terrier pt 4: Dead Dog

 

Last week I was told the 3rd replacement Terrier was on its way. Following last saturdays post I was informed on Monday 22nd it was getting sorted. Here is friday and no loco, today I have a refund.

 

3B880829-0E91-4379-AA1E-FCBBE57D9885.jpeg.6b0d5eb0c5d0b621541c8b98e8cd75b7.jpeg

The lesson learned here is in my case, customer care did not feel to be a priority. There does seem to be responsive good intentions, but are unable to execute on it. (How hard is it to get a box off the shelf and put a label on it ?).

 

from my experience...

 

If you return it, just ask for a refund, they are progressed rapidly, in less than 1 business hour this morning it was done (I am told). if I had done this on 20th May, my problems would have been sorted, 37 days ago.

 

it really pains me to have to do this, Ive been a fan of Rails for years,  its a nice model and I did want it, but my principles on customer service are higher than my 39 days patience shown on what should be a straight like for like swap of an in stock item, which I could buy and have in 2 days if I went to the website right now..., I especially hope overseas buyers experiences are better than mine.

 

I have two others on order, I will keep faith they may turn out well, previous history with Rails has been good, I remain confident the future will be better and that i conclude maybe the LBSC was just a bad’un.

 

All though to brief, I will end on a positive.. I love the finish, I love the detail, I love the firebox light and finally the chimney being brass (or copper ?) is much better than a painted one. If you can get a good one it is a great one.

Oliver, Simon, thanks for trying, no hard feelings.

Time to draw a line and move on.

 

 

 

 

 

 

 

Edited by adb968008
  • Like 1
  • Friendly/supportive 10
Link to post
Share on other sites
4 hours ago, adb968008 said:

Terrier pt 4: Dead Dog

 

Last week I was told the 3rd replacement Terrier was on its way. Following last saturdays post I was informed on Monday 22nd it was getting sorted. Here is friday and no loco, today I have a refund.

 

3B880829-0E91-4379-AA1E-FCBBE57D9885.jpeg.6b0d5eb0c5d0b621541c8b98e8cd75b7.jpeg

The lesson learned here is in my case, customer care did not feel to be a priority. There does seem to be responsive good intentions, but are unable to execute on it. (How hard is it to get a box off the shelf and put a label on it ?).

 

from my experience...

 

If you return it, just ask for a refund, they are progressed rapidly, in less than 1 business hour this morning it was done (I am told). if I had done this on 20th May, my problems would have been sorted, 37 days ago.

 

it really pains me to have to do this, Ive been a fan of Rails for years,  its a nice model and I did want it, but my principles on customer service are higher than my 39 days patience shown on what should be a straight like for like swap of an in stock item, which I could buy and have in 2 days if I went to the website right now..., I especially hope overseas buyers experiences are better than mine.

 

I have two others on order, I will keep faith they may turn out well, previous history with Rails has been good, I remain confident the future will be better and that i conclude maybe the LBSC was just a bad’un.

 

All though to brief, I will end on a positive.. I love the finish, I love the detail, I love the firebox light and finally the chimney being brass (or copper ?) is much better than a painted one. If you can get a good one it is a great one.

Oliver, Simon, thanks for trying, no hard feelings.

Time to draw a line and move on.

 

 

 

 

 

 

 

 

Hi John,

 

I tried to call you. I have send you a PM


Regards

oliver 

 

 

  • Like 1
Link to post
Share on other sites
7 hours ago, adb968008 said:

All though to brief, I will end on a positive.. I love the finish, I love the detail, I love the firebox light and finally the chimney being brass (or copper ?) is much better than a painted one. If you can get a good one it is a great one.

I will keep the faith! I have the LBSC dcc fitted one on order. They are taking longer, presumably because they need to be fitted by Dapol and therefore slowed down by current events.

Link to post
Share on other sites
  • RMweb Gold
On 26/06/2020 at 18:17, Oliver Rails said:

 

Hi John,

 

I tried to call you. I have send you a PM


Regards

oliver 

 

 

Hi Oliver,

 

good to talk to you today and thanks for the explanation.

I remain a loyal customer with my other two in order, and hopefully LBSC in the near term.

i’ll pm you separately too.

 

 

  • Friendly/supportive 1
Link to post
Share on other sites

Hello fair people of RM Web,

 

I have been following this thread for well over a year now and have had a DCC ready Brighton Gold Medal terrier on order since September but never felt the need to comment until now. I'm sure I will get some negative feedback from what I have to say but it is what I think and I'm sure you can understand that I am very frustrated. 

 

Many of you waiting on the outstanding terriers like I am are probably already aware of this message that has been on Rail's site since Monday but I will attach it here in case you are not: 

 

UPDATE 29/06/20

Delay in Terrier shipment.

A small defect has been found with the bodies on the next batch of our Terrier models. As a result, Dapol have instructed the factory to remould and re-decorate the affected models. This has unfortunately resulted in a short delay in their shipment to the UK. Whilst this is regrettable we feel it is best for all concerned that the time is taken to correct the issue now and we look forward to being able to dispatch your models to you as soon as they arrive. We expect to take delivery of the models towards the end of July (subject to us approving the new production samples)

 

Now I completely and wholeheartedly understand why the delays related to shipment have occurred but another error? Really?! I thought Dapol knew how to make proper models and that was why Rails had trusted them with so many of their exclusive projects and I thought that Dapol had basically made this model once before in 7mm, making the OO variant just a simple matter of scaling down? This clearly isn't a 'small defect' as described in the above message as it has warranted a complete remoulding and redecorating of every model, something which I believe has already happened once before not to mention an electrical fault? I must ask who on earth is in charge of QC at Dapol? I understand that people from the UK can't fly over and meet with the factory and see the product in person but other companies are seeming to manage despite the circumstances - Hornby as described on their Engine Shed blog, for example. It seems truly baffling to me that no one in the whole factory spotted a 'minor defect' that lead to a complete remould and redecoration? I don't know about you but that doesn't scream competency to me. As I have also ordered an SECR D, which is being produced by Dapol-Rails too, I am wondering whether I should just cancel it now and wait until Hornby announce it? 

 

They say patience is a virtue but they also say all things in moderation. I remember when the terrier was promised for Warley. Then it was Christmas. Then the virus interfered which was completely out of anyones hands so no complaints there, but then it was promised for March. Then it was June. And now it's July (conditionally). July doesn't sound awfully convincing now when you put it like that does it? 

 

The more this project continues, the more it seems to decay. I'm not sure how many of you have seen Matt from BluebellModelRailway's review of 643 on YouTube:

 

 

and later his great conversion series of the model from 643 to Fenchurch, but they both highlight some very profound and un-ignorable issues on the model. For example the awful gap on the roof (so the back of the cab can be exchanged easily for different versions), a truly awful piece of design if you ask me. Additionally I have seen many of the 'horror stories' of issues on this forum such as bent running plates (something which seems like more of an achievement considering they're made of die cast metal!) 

 

Let me put it this way, if I didn't already have one on pre-order which version do you think I would choose? The one that's significantly cheaper, quieter, does what it says on the tin, maybe slightly more generic but will arrive with me in two days or the one that's more expensive, has cosmetic issues built in, will likely arrive with extra faults and will arrive with me in heck knows how long? 

 

I don't blame Rails for these issues and I want to make that very clear. I think they must be feeling even worse than I am about their Terrier knowing the alternative option already on the market. I do like Rails a lot and it's sad to see this venture hasn't worked out as planned for them, they are trying to do new things and serve the customer well, which usually they succeed in doing, I guess it just didn't work out this time.  

 

Anyway that's my ten cents on it,

 

Cheers,

 

Otis    

 

 

  • Like 1
  • Friendly/supportive 1
Link to post
Share on other sites
7 minutes ago, Otis JB said:

Hello fair people of RM Web,

 

I have been following this thread for well over a year now and have had a DCC ready Brighton Gold Medal terrier on order since September but never felt the need to comment until now. I'm sure I will get some negative feedback from what I have to say but it is what I think and I'm sure you can understand that I am very frustrated. 

 

Many of you waiting on the outstanding terriers like I am are probably already aware of this message that has been on Rail's site since Monday but I will attach it here in case you are not: 

 

UPDATE 29/06/20

Delay in Terrier shipment.

A small defect has been found with the bodies on the next batch of our Terrier models. As a result, Dapol have instructed the factory to remould and re-decorate the affected models. This has unfortunately resulted in a short delay in their shipment to the UK. Whilst this is regrettable we feel it is best for all concerned that the time is taken to correct the issue now and we look forward to being able to dispatch your models to you as soon as they arrive. We expect to take delivery of the models towards the end of July (subject to us approving the new production samples)

 

Now I completely and wholeheartedly understand why the delays related to shipment have occurred but another error? Really?! I thought Dapol knew how to make proper models and that was why Rails had trusted them with so many of their exclusive projects and I thought that Dapol had basically made this model once before in 7mm, making the OO variant just a simple matter of scaling down? This clearly isn't a 'small defect' as described in the above message as it has warranted a complete remoulding and redecorating of every model, something which I believe has already happened once before not to mention an electrical fault? I must ask who on earth is in charge of QC at Dapol? I understand that people from the UK can't fly over and meet with the factory and see the product in person but other companies are seeming to manage despite the circumstances - Hornby as described on their Engine Shed blog, for example. It seems truly baffling to me that no one in the whole factory spotted a 'minor defect' that lead to a complete remould and redecoration? I don't know about you but that doesn't scream competency to me. As I have also ordered an SECR D, which is being produced by Dapol-Rails too, I am wondering whether I should just cancel it now and wait until Hornby announce it? 

 

They say patience is a virtue but they also say all things in moderation. I remember when the terrier was promised for Warley. Then it was Christmas. Then the virus interfered which was completely out of anyones hands so no complaints there, but then it was promised for March. Then it was June. And now it's July (conditionally). July doesn't sound awfully convincing now when you put it like that does it? 

 

The more this project continues, the more it seems to decay. I'm not sure how many of you have seen Matt from BluebellModelRailway's review of 643 on YouTube:

 

 

and later his great conversion series of the model from 643 to Fenchurch, but they both highlight some very profound and un-ignorable issues on the model. For example the awful gap on the roof (so the back of the cab can be exchanged easily for different versions), a truly awful piece of design if you ask me. Additionally I have seen many of the 'horror stories' of issues on this forum such as bent running plates (something which seems like more of an achievement considering they're made of die cast metal!) 

 

Let me put it this way, if I didn't already have one on pre-order which version do you think I would choose? The one that's significantly cheaper, quieter, does what it says on the tin, maybe slightly more generic but will arrive with me in two days or the one that's more expensive, has cosmetic issues built in, will likely arrive with extra faults and will arrive with me in heck knows how long? 

 

I don't blame Rails for these issues and I want to make that very clear. I think they must be feeling even worse than I am about their Terrier knowing the alternative option already on the market. I do like Rails a lot and it's sad to see this venture hasn't worked out as planned for them, they are trying to do new things and serve the customer well, which usually they succeed in doing, I guess it just didn't work out this time.  

 

Anyway that's my ten cents on it,

 

Cheers,

 

Otis    

 

 

The word used was "defect" (albeit unspecified) not "error" - so quite possibly a production issue rather than anything wrong with the design work.

 

Not Rails fault, but quite possibly nothing to be laid at Dapol's door, either. 

 

TBH, I'm in the "wait and see" camp, I'm not overly impressed with Hornby's effort (though it's not as bad as I originally thought). Could be I don't bother with a 4mm Terrier at all....

 

John

 

 

 

  • Agree 2
  • Informative/Useful 1
Link to post
Share on other sites
33 minutes ago, Dunsignalling said:

The word used was "defect" (albeit unspecified) not "error" - so quite possibly a production issue rather than anything wrong with the design work.

 

Not Rails fault, but quite possibly nothing to be laid at Dapol's door, either. 

 

TBH, I'm in the "wait and see" camp, I'm not overly impressed with Hornby's effort (though it's not as bad as I originally thought). Could be I don't bother with a 4mm Terrier at all....

 

John

 

 

 

Thanks, I suppose that is something to keep in mind but it is rather frustrating as a decoration error has already been found and supposedly rectified once before. I still find it very confusing how no one noticed such a thing had happened again unless the factory is left to its own devices to carry out production.

 

I agree with you about the Hornby terrier, it's nothing to shout about but when you compare it with Rail's described offerings it looks much more tame than the so-called 'pedigree'

 

Otis 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.