Quarryscapes Posted May 25, 2018 Share Posted May 25, 2018 Anyone had any dealings with them since the new website came into use? It took me an age to manage to put an order through, initially declining my credit card. I gave up at that point and came back later and started again - the sale going through this time (using a different billing address even though it wasn't the one I wanted to use). There was no confirmation email etc, which is unusual but not unique. Fast forward 2 weeks and I thought I'd check my account to see if there;s anything about status - no orders shown, but in my basket is the original unfinished and unpaid order! Going to have to get in touch with them but looks like a reply is going to be slow given their own discouraging wording on the form. Link to post Share on other sites More sharing options...
Bob Reid Posted May 25, 2018 Share Posted May 25, 2018 (edited) I'd no bother with the last two orders I placed not that long ago. You should, if the order was successful, have received an automatic reply with a unique Order No. from sales@phoenix-paints.co.uk Did you create an account to place the order? If you have an account set up you can go in and view the status of any orders that have been placed including any that are outstanding. I have to say the service I got from them was excellent and the orders promptly delivered within a few days.[Edit] Sorry, I hadn't spotted that you had an account set up - if it's not there, it's not been placed, I'd try again after checking / changing your details. Edited May 25, 2018 by Bob Reid Link to post Share on other sites More sharing options...
YesTor Posted May 25, 2018 Share Posted May 25, 2018 (edited) The new website certainly has its flaws. I find the most annoying part was the fact that some items do not seem to show when searched for. I also had a similar issue with the shopping cart when I logged back in to check my order status, in that it had duplicated every line of the order, so effectively doubled everything that I had ordered. So yes, the website definitely has its fair share of 'teething troubles'. In defense of Phoenix though, I always found their responses to emails to be within 24 hours and if I experienced issues I was always advised to simply give them a call, or email my order directly to them and they could process it that way. Edited May 25, 2018 by YesTor Link to post Share on other sites More sharing options...
Quarryscapes Posted May 26, 2018 Author Share Posted May 26, 2018 Yeh the new website is awful, will send them an email tomorrow and see if the order can be found in the virtual pile. Link to post Share on other sites More sharing options...
Quarryscapes Posted June 4, 2018 Author Share Posted June 4, 2018 I haven't heard a peep from them, but my order did turn up today, so I guess it went through OK originally. Think I'll stick to ordering through a stockist in the future though. Link to post Share on other sites More sharing options...
RMweb Gold gwrrob Posted June 5, 2018 RMweb Gold Share Posted June 5, 2018 Despite the concerns over the website I've today ordered some Jackson - Evans etched brass fall plates. I had to bite the postage bullet, excessive for a bit of brass weighing less than 50g, as I won't see them at a show to later in the year. Please allow 28 days for how I get on with my order. 1 Link to post Share on other sites More sharing options...
RMweb Premium John M Upton Posted June 5, 2018 RMweb Premium Share Posted June 5, 2018 They don't do shows anymore do they? Link to post Share on other sites More sharing options...
RMweb Gold gwrrob Posted June 5, 2018 RMweb Gold Share Posted June 5, 2018 They don't do shows anymore do they? https://www.phoenix-paints.co.uk/events Link to post Share on other sites More sharing options...
John Tomlinson Posted June 5, 2018 Share Posted June 5, 2018 They don't do shows anymore do they? They were at Stevenage in January. Speaking to them then, I think it depends if they get an invite, but there isn't a policy of not doing shows. John. Link to post Share on other sites More sharing options...
RMweb Premium Torper Posted June 5, 2018 RMweb Premium Share Posted June 5, 2018 They'll be at Perth later this month. DT Link to post Share on other sites More sharing options...
RMweb Gold gwrrob Posted June 6, 2018 RMweb Gold Share Posted June 6, 2018 Please allow 28 days for how I get on with my order. Make that less than 24 HOURS as I received my order this morning, nothing wrong with PP's mail order service. I didn't pay for next day delivery either. 3 Link to post Share on other sites More sharing options...
Jol Wilkinson Posted June 7, 2018 Share Posted June 7, 2018 They were at Stevenage in January. Speaking to them then, I think it depends if they get an invite, but there isn't a policy of not doing shows. John. They were also at ExpoEM, but not Railex. They've dropped out of a number of shows that they used to do. Some other traders carry a selection, but rarely more than the most popular lines linked to their own specialism (e.g. Dave at Roxey doesn't carry much that doesn't go with his kits). Link to post Share on other sites More sharing options...
RMweb Premium PaulCheffus Posted June 7, 2018 RMweb Premium Share Posted June 7, 2018 (edited) Hi Ordered some paint and thinners on Sunday evening and they were delivered today. No problem with their service in this case. Cheers Paul Edited June 7, 2018 by PaulCheffus Link to post Share on other sites More sharing options...
rope runner Posted June 8, 2018 Share Posted June 8, 2018 The website is very clunky. It's not letting me progress to payment despite changing all the variables I can. Someone has obviously gone to a lot of trouble to populate the categories, it's a shame it's not letting me spend anything! Paul A. Link to post Share on other sites More sharing options...
NickL2008 Posted June 29, 2018 Share Posted June 29, 2018 I too tried today to order some paint and sundries from the website, refused my order saying the vendor didn't authenticate my order, gave up as well and just ordered from Ebay, a shame as Phoenix's' range is really good and I find their paints go on a lot nice than Railmatchs' range NL Link to post Share on other sites More sharing options...
wainwright1 Posted July 5, 2018 Share Posted July 5, 2018 I tried to get on their website a couple of times yesterday and my virus protection told me that their site was a 'phishing site.' So perhaps the site has been hacked ? RB Link to post Share on other sites More sharing options...
Steamport Southport Posted July 5, 2018 Share Posted July 5, 2018 Fine for me. It even has the little "padlock" in the top corner. https://www.phoenix-paints.co.uk/ Jason Link to post Share on other sites More sharing options...
wainwright1 Posted July 5, 2018 Share Posted July 5, 2018 Still shows this when I click on your link. phoenix-paints.co.uk This is a phishing websitePhishing websites trick you into revealing your personal information, such as passwords and bank account information. Take me away! More options Link to post Share on other sites More sharing options...
PenrithBeacon Posted July 5, 2018 Share Posted July 5, 2018 (edited) Phoenix Precision Paints selling precision paints since 1972.htm This what I got when I clicked on the link. But then again perhaps I didn't! I thought I was going to get a graphic not a list. Putting that to one side the website behaved exactly as I thought it would Edited July 5, 2018 by PenrithBeacon Link to post Share on other sites More sharing options...
PenrithBeacon Posted July 5, 2018 Share Posted July 5, 2018 Phoenix Precision Paints selling precision paints since 1972.htm This what I got when I clicked on the link. Or perhaps I didn't! I thought I was going to get a graphic, not a list. https://screenshots.firefox.com/ZQiwqGqiX1B2ZGE2/www.phoenix-paints.co.uk Link to post Share on other sites More sharing options...
PenrithBeacon Posted July 5, 2018 Share Posted July 5, 2018 Phoenix Precision Paints selling precision paints since 1972.htm This what I got when I clicked on the link. Than again perhaps I didn't! This screenshot might work https://screenshots.firefox.com/ZQiwqGqiX1B2ZGE2/www.phoenix-paints.co.uk Link to post Share on other sites More sharing options...
Steamport Southport Posted July 5, 2018 Share Posted July 5, 2018 Yes. Same here. The normal page you would expect to see. The certificate seems to be in order too. Jason Link to post Share on other sites More sharing options...
RMweb Gold Bucoops Posted July 5, 2018 RMweb Gold Share Posted July 5, 2018 Who do you use for your virus protection? I don't get that issue (Sophos) Link to post Share on other sites More sharing options...
Horsetan Posted July 5, 2018 Share Posted July 5, 2018 I tried to get on their website a couple of times yesterday and my virus protection told me that their site was a 'phishing site.' So perhaps the site has been hacked ? The site seems awful slow to respond at the moment (maybe that's a local difficulty as we have had very patchy network availability here today), and pressing the "Load More" button when looking at the parts pages produces a total failure to do anything. Link to post Share on other sites More sharing options...
RMweb Gold Mikkel Posted July 15, 2020 RMweb Gold Share Posted July 15, 2020 Has anyone had a recent dealing with Phoenix? The website has a Corona notice saying: Quote We have therefore taken the decision not to prioritise any orders and to Pick, Pack and Dispatch in the order that they placed - ie. a first come first served basis. Which is very understandable, I'm just trying to work out whether it makes sense to follow up on my query sent by e-mail 25 days ago. Link to post Share on other sites More sharing options...
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