RMweb Gold Dagworth Posted June 14, 2020 RMweb Gold Share Posted June 14, 2020 29 minutes ago, Dungrange said: My understanding is that Model Junction are based in Slough - https://www.yell.com/biz/model-junction-slough-4278563/. I agree that their address doesn't seem to be on their website and looking at the invoice they sent me when I ordered from them last year, it doesn't seem to give an address either, which is strange because I thought invoices should display the company registration details and registered office. That said, I had no issues with my order and there are a few positive comments on an old RMWeb thread. They should not be trading without a land address published https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations Andi 1 Link to post Share on other sites More sharing options...
Dungrange Posted June 14, 2020 Share Posted June 14, 2020 7 minutes ago, Dagworth said: They should not be trading without a land address published https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations Andi I think their website stated a land address when I ordered last year, but it appears that they no longer have the shop in slough (which closed in February) and they are now only selling on-line whilst winding down the business. Their blog states that the business will close completely in September this year and a lot of product lines will not be reordered, so basically once they run out of stock, that will be it. https://www.modeljunction.info/smartblog/30_End-Of-An-Era--.html However, I agree that even although they no longer have the shop, they should still have a land address and another means of contact besides a web contact form. I'm assuming that they are simply fulfilling orders from remaining stock in the owners home. 1 Link to post Share on other sites More sharing options...
LBRJ Posted June 14, 2020 Share Posted June 14, 2020 I dont think they will be trading in a few months - They are winding down the business. Link to post Share on other sites More sharing options...
RMweb Gold Gilbert Posted June 15, 2020 Author RMweb Gold Share Posted June 15, 2020 10 hours ago, Dagworth said: Are Model Junction UK based? I cannot find a land address anywhere on their website. Their "About Us" page is really helpful https://www.modeljunction.info/content/4-about-us Andi They've closed the shop in Slough and do mail order only - I'm not sure how long for though.. Link to post Share on other sites More sharing options...
wandering blue Posted June 26, 2020 Share Posted June 26, 2020 On 20/05/2020 at 15:51, St. Simon said: Hi, I am planning to use the Rail Crew Uncouplers for my next layout, but I can't find a UK source of them, Rails of Sheffield used to do them, but I can't see them listed anymore. Does anyone else know of a UK source of them, or do I have to get them from Rapido directly? Simon Simon, I recently ordered some from Rapido directly. There was a covid-19 related unusual delay of around 3-4 weeks, but Rapido respond quickly and in a friendly manner to any queries. Not fitted them yet, but basically no problems with web sourcing or payment to Canada. WB 1 Link to post Share on other sites More sharing options...
St. Simon Posted July 23, 2020 Share Posted July 23, 2020 On 26/06/2020 at 08:27, wandering blue said: Simon, I recently ordered some from Rapido directly. There was a covid-19 related unusual delay of around 3-4 weeks, but Rapido respond quickly and in a friendly manner to any queries. Not fitted them yet, but basically no problems with web sourcing or payment to Canada. WB Hi, I followed your example and ordered two directly from Rapido. They must have got their delays down to minimal levels as they arrived a week later, very impressive! Simon 1 1 Link to post Share on other sites More sharing options...
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