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Rapido Railcrew remote uncoupler


Gilbert
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29 minutes ago, Dungrange said:

 

My understanding is that Model Junction are based in Slough - https://www.yell.com/biz/model-junction-slough-4278563/.  I agree that their address doesn't seem to be on their website and looking at the invoice they sent me when I ordered from them last year, it doesn't seem to give an address either, which is strange because I thought invoices should display the company registration details and registered office.  That said, I had no issues with my order and there are a few positive comments on an old RMWeb thread.

 

 

They should not be trading without a land address published https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

 

Andi

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7 minutes ago, Dagworth said:

They should not be trading without a land address published https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

 

Andi

 

I think their website stated a land address when I ordered last year, but it appears that they no longer have the shop in slough (which closed in February) and they are now only selling on-line whilst winding down the business.  Their blog states that the business will close completely in September this year and a lot of product lines will not be reordered, so basically once they run out of stock, that will be it.

 

https://www.modeljunction.info/smartblog/30_End-Of-An-Era--.html

 

However, I agree that even although they no longer have the shop, they should still have a land address and another means of contact besides a web contact form.  I'm assuming that they are simply fulfilling orders from remaining stock in the owners home.

 

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  • 2 weeks later...
On 20/05/2020 at 15:51, St. Simon said:

Hi,

 

I am planning to use the Rail Crew Uncouplers for my next layout, but I can't find a UK source of them, Rails of Sheffield used to do them, but I can't see them listed anymore.

 

Does anyone else know of a UK source of them, or do I have to get them from Rapido directly?

 

Simon

 

Simon, I recently ordered some from Rapido directly.

 There was a covid-19 related unusual delay of around 3-4 weeks,  but Rapido  respond quickly and in a friendly manner to any queries. 

Not fitted them yet, but basically no problems with web sourcing or payment to Canada.

WB 

 

 

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  • 4 weeks later...
On ‎26‎/‎06‎/‎2020 at 08:27, wandering blue said:

 

Simon, I recently ordered some from Rapido directly.

 There was a covid-19 related unusual delay of around 3-4 weeks,  but Rapido  respond quickly and in a friendly manner to any queries. 

Not fitted them yet, but basically no problems with web sourcing or payment to Canada.

WB 

 

 

 

Hi,

 

I followed your example and ordered two directly from Rapido. They must have got their delays down to minimal levels as they arrived a week later, very impressive!

 

Simon

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