dave750t Posted August 30, 2018 Share Posted August 30, 2018 I placed an order on Monday. Still not despatched. I filled in the enquiry form on the website but received a mail delivery failed email. There are no other contact details on the site. I've now raised a dispute with PayPal. Link to post Share on other sites More sharing options...
woodenhead Posted August 30, 2018 Share Posted August 30, 2018 (edited) Google says: Within the site it says: So maybe Permanent just means the old shop times Could be on holiday, it is the August Bank Holiday week. Edited August 30, 2018 by woodenhead Link to post Share on other sites More sharing options...
RMweb Premium ELTEL Posted August 30, 2018 RMweb Premium Share Posted August 30, 2018 A bit hasty ain’t it ? Wasn’t Monday a Bank Holiday ? Plus it may be that the owner is on holiday for a few days. Eltel Link to post Share on other sites More sharing options...
Widnes Model Centre Posted August 30, 2018 Share Posted August 30, 2018 I am sure I have read that this week the owner is getting married. Link to post Share on other sites More sharing options...
dave750t Posted August 30, 2018 Author Share Posted August 30, 2018 I am sure I have read that this week the owner is getting married. And they couldn't find someone to mind the shop and answer emails? Or even just put a message on the website. Link to post Share on other sites More sharing options...
dave750t Posted August 30, 2018 Author Share Posted August 30, 2018 Refund received from PayPal with no other explanation. Link to post Share on other sites More sharing options...
Administrators Phil Parker Posted August 30, 2018 Administrators Share Posted August 30, 2018 And they couldn't find someone to mind the shop and answer emails? Or even just put a message on the website. There isn't a physical shop any more and so no staff other than Lucy as far as I know. . And Monday was a bank holiday, even when there was a shop they closed for those. Link to post Share on other sites More sharing options...
dave750t Posted August 30, 2018 Author Share Posted August 30, 2018 There isn't a physical shop any more and so no staff other than Lucy as far as I know. . And Monday was a bank holiday, even when there was a shop they closed for those. Today is Thursday There is no clue on the site that it is a one person operation with no way to contact anyone. They take your money ok though. Link to post Share on other sites More sharing options...
sub39h Posted August 30, 2018 Share Posted August 30, 2018 I had no idea they closed their shop. I used to visit it a lot when I lived in the Midlands. Fantastic place it was with great staff. OP I'm sure there is a legitimate reason this has all happened. Link to post Share on other sites More sharing options...
Widnes Model Centre Posted August 30, 2018 Share Posted August 30, 2018 And they couldn't find someone to mind the shop and answer emails? Or even just put a message on the website. Don't shoot the messenger. This was for your information. Not for me to supply answers. Link to post Share on other sites More sharing options...
dave750t Posted August 30, 2018 Author Share Posted August 30, 2018 Don't shoot the messenger. This was for your information. Not for me to supply answers. Rhetorical question. Link to post Share on other sites More sharing options...
RMweb Premium ELTEL Posted August 30, 2018 RMweb Premium Share Posted August 30, 2018 Today is Thursday There is no clue on the site that it is a one person operation with no way to contact anyone. They take your money ok though. Think it through If you ran a one man business would you advertise you would be away. Probably not. Link to post Share on other sites More sharing options...
RMweb Gold griffgriff Posted August 30, 2018 RMweb Gold Share Posted August 30, 2018 Remember ‘please allow 21 days for delivery’? They were the days Link to post Share on other sites More sharing options...
dave750t Posted August 30, 2018 Author Share Posted August 30, 2018 Think it through If you ran a one man business would you advertise you would be away. Probably not. Plenty of eBay sellers do. I'm just pointing out my experience of this site. It gives the impression of a business in trouble. Whether or not that is the case is not really relevant. Appearances matter. If customers end up in the situation of a site having taken their money and then giving no feed back on their order then surely that is a problem. Link to post Share on other sites More sharing options...
spice1977 Posted August 30, 2018 Share Posted August 30, 2018 Never had an issue with them, bought plenty of Warley Stock boxes from them. 1 Link to post Share on other sites More sharing options...
RMweb Premium ELTEL Posted August 30, 2018 RMweb Premium Share Posted August 30, 2018 Plenty of eBay sellers do. I'm just pointing out my experience of this site. It gives the impression of a business in trouble. Whether or not that is the case is not really relevant. Appearances matter. If customers end up in the situation of a site having taken their money and then giving no feed back on their order then surely that is a problem. If ebay sellers wish to say they are holiday is irrelevant I most certainly never publicly post I’m going on holiday I think comments like yours “It gives the impression of a business in trouble” is not very helpful and unfounded. Remember the order placed Monday, it’s now Thursday Link to post Share on other sites More sharing options...
dave750t Posted August 30, 2018 Author Share Posted August 30, 2018 If ebay sellers wish to say they are holiday is irrelevant I most certainly never publicly post I’m going on holiday I think comments like yours “It gives the impression of a business in trouble” is not very helpful and unfounded. Remember the order placed Monday, it’s now Thursday I'm just speaking as I find. Most online sellers process orders in a few hours, at most a day and answer queries promptly. Whether it's helpful or not to point it out, when a site doesn't seem to be working it looks dodgy. Link to post Share on other sites More sharing options...
Steamport Southport Posted August 30, 2018 Share Posted August 30, 2018 (edited) I'm just speaking as I find. Most online sellers process orders in a few hours, at most a day and answer queries promptly. Whether it's helpful or not to point it out, when a site doesn't seem to be working it looks dodgy. Are you new to model railways or just trolling as that statement is totally false? Eight posts and seven of them in this thread makes me believe that it's the latter as I knew for a fact that PayPal doesn't issue refunds straight away. It takes weeks to get money refunded from them as you have to open a dispute. https://www.paypal.com/us/smarthelp/article/where-is-my-refund-faq1212 Refunds to credit or debit cards can take up to 30 days depending on the card company involved. Jason Edited August 30, 2018 by Steamport Southport Link to post Share on other sites More sharing options...
dave750t Posted August 30, 2018 Author Share Posted August 30, 2018 Are you new to model railways or just trolling as that statement is totally false? Eight posts and seven of them in this thread makes me believe that it's the latter as I knew for a fact that PayPal doesn't issue refunds straight away. It takes weeks to get money refunded from them as you have to open a dispute. https://www.paypal.com/us/smarthelp/article/where-is-my-refund-faq1212 Refunds to credit or debit cards can take up to 30 days depending on the card company involved. Jason I have received a refund today. Please don't accuse me of lying. Link to post Share on other sites More sharing options...
Steamport Southport Posted August 30, 2018 Share Posted August 30, 2018 I have received a refund today. Please don't accuse me of lying. You can't get a refund until at least three days. Even then you HAVE to open a dispute which takes weeks. Read the link I just posted. I have had over 10,000 transactions on PayPal in a professional capacity. I know how it works. Jason 2 Link to post Share on other sites More sharing options...
dave750t Posted August 30, 2018 Author Share Posted August 30, 2018 You can't get a refund until at least three days. Even then you HAVE to open a dispute which takes weeks. Read the link I just posted. I have had over 10,000 transactions on PayPal in a professional capacity. I know how it works. Jason Stop calling me a liar. I know what my experience was. Link to post Share on other sites More sharing options...
Trains4U Posted August 31, 2018 Share Posted August 31, 2018 You can’t please everyone all of the time. I once had to deal with an angry customer who demanded a refund because the order they placed at 4:45 on the Friday evening of a bank holiday weekend didn’t arrive until Wednesday morning. Sometimes emails fail, or the buyer puts in their email address wrong, so they never get notified. Or there are limited trading days. The internet (especially Amazon Prime) has given a small proportion of the population a zero patience, zero tolerance, want-it-now attitude. Which is unfortunate as most retailers are run by real people, not robots. 4 Link to post Share on other sites More sharing options...
RMweb Premium Mallard60022 Posted August 31, 2018 RMweb Premium Share Posted August 31, 2018 Stop calling me a liar. I know what my experience was. Mate you need to climb down and shut up. By your post history you are new to this site and I think you should consider a more careful approach to how you continue your discussions. You appear to want things right now, just like so many people these days and seem unwilling to accept reasonable comments from others that may well know, through experience, a little more than yourself. Give it a rest and before you tell me to #### off, don't bother as I couldn't give a ####. ATB and enjoy the rest of the day. Phil 3 Link to post Share on other sites More sharing options...
RMweb Gold Captain Kernow Posted August 31, 2018 RMweb Gold Share Posted August 31, 2018 Mate you need to climb down and shut up. By your post history you are new to this site and I think you should consider a more careful approach to how you continue your discussions. You appear to want things right now, just like so many people these days and seem unwilling to accept reasonable comments from others that may well know, through experience, a little more than yourself. Give it a rest and before you tell me to #### off, don't bother as I couldn't give a ####. ATB and enjoy the rest of the day. Phil Well said, Phil. Link to post Share on other sites More sharing options...
RMweb Gold Enterprisingwestern Posted August 31, 2018 RMweb Gold Share Posted August 31, 2018 You are going to be ordering from a very small cache of suppliers if that is your expectation, and it will get smaller with that attitude. Mike. Link to post Share on other sites More sharing options...
Recommended Posts