Rosedale Posted February 22, 2019 Share Posted February 22, 2019 I have come onto RM Web to see if anyone else is having or had problems with this business. I ordered on-line and paid for some items over a month ago and have still not received them. I e-mailed them and got no reply. Then I phoned last week and the proprietor seemed very helpful and alluded to "a few problems" and promised to despatch my goods. But I still haven't received them. Very frustrating. And I don't know what to do next. Any advice and has anyone else experienced similar, recent problems? It's such a shame as most other businesses in this great hobby give wonderful service to help us make our models. Thank-you. ps - I will be the first to withdraw my note if I suddenly receive my goods! 9 Link to post Share on other sites More sharing options...
RMweb Premium Mike Bellamy Posted February 22, 2019 RMweb Premium Share Posted February 22, 2019 59 pages of problems here https://www.rmweb.co.uk/community/index.php?/topic/112011-cooper-craft-cautionary-notes-for-customers-its-fate-and-thoughts-on-an-alternative/ Good luck - it seems you will need it . 2 Link to post Share on other sites More sharing options...
RMweb Premium Andy Hayter Posted February 22, 2019 RMweb Premium Share Posted February 22, 2019 Seems you may have missed this long and on-going thread - currently locked pending news (hopefully good) Link to post Share on other sites More sharing options...
Clearwater Posted February 22, 2019 Share Posted February 22, 2019 Hi there have been several extensive and now locked threads on this very subject. If you search on coopercraft, you should find them. You're not alone in having issues with this particular trader unfortunately. david Link to post Share on other sites More sharing options...
RMweb Premium Ian Smeeton Posted February 22, 2019 RMweb Premium Share Posted February 22, 2019 See here: And there are numerous similar sad tales if you wish to do a search. Regards Too late! Ian Link to post Share on other sites More sharing options...
Steamport Southport Posted February 23, 2019 Share Posted February 23, 2019 If you are after the Slaters kits, they are currently being re-released by Slaters. https://www.rmweb.co.uk/community/index.php?/topic/136620-reintroduction-of-slaters-4mm-20-ton-wooden-hopper/ The only upside in this sorry state of affairs unfortunately. Jason Link to post Share on other sites More sharing options...
RMweb Gold Bucoops Posted February 23, 2019 RMweb Gold Share Posted February 23, 2019 Oh no not someone else trapped by his poxy website. Best of luck getting your money back - perhaps via your credit card or debit card provider? 1 Link to post Share on other sites More sharing options...
MarkC Posted February 25, 2019 Share Posted February 25, 2019 This is surely classed as taking money by deception? He seems to be bulletproof in that regard? 4 Link to post Share on other sites More sharing options...
Nick Holliday Posted February 25, 2019 Share Posted February 25, 2019 We might be in for a spate of these incidents, as Model Rail have, in the latest edition, used a Coopercraft hut in their goods yard article, and have cleverly included all the website details etc. I would have thought their editorial team should have been aware of the situation, but obviously not. 5 2 Link to post Share on other sites More sharing options...
Dave47549 Posted February 25, 2019 Share Posted February 25, 2019 6 minutes ago, Nick Holliday said: We might be in for a spate of these incidents, as Model Rail have, in the latest edition, used a Coopercraft hut in their goods yard article, and have cleverly included all the website details etc. 2 7 1 Link to post Share on other sites More sharing options...
Moderators AY Mod Posted February 25, 2019 Moderators Share Posted February 25, 2019 1 hour ago, Dave47549 said: Good old Karl, I do that too when I've googled something and the answer is on here. 2 1 Link to post Share on other sites More sharing options...
RMweb Gold Geep7 Posted February 27, 2019 RMweb Gold Share Posted February 27, 2019 On 25/02/2019 at 19:10, AY Mod said: Good old Karl, I do that too when I've googled something and the answer is on here. OT Alert: I did that the other day, and found a thread on here, that I started, with the exact same question. D'oh! 5 Link to post Share on other sites More sharing options...
Rosedale Posted March 15, 2019 Author Share Posted March 15, 2019 Just to say that I went away on 2 weeks holiday and my ordered goods from Coopercraft were waiting for me on our return and i thought that be fair i should let everyone know. I am very understanding that all hobby businesses are run as 'cottage industries or as part-time sidelines to a main job. So I am very understanding that the many proprietors are probably juggling their time for little return. In this case, I just wish Coopercraft had replied to my e-mails to keep me posted. i hope everyone gets their goods as well and that the business has turned a corner. 5 3 1 Link to post Share on other sites More sharing options...
Talltim Posted March 16, 2019 Share Posted March 16, 2019 On 27/02/2019 at 16:18, Geep7 said: OT Alert: I did that the other day, and found a thread on here, that I started, with the exact same question. D'oh! I’ve googled a question to find myself answering it several years before... 1 3 2 Link to post Share on other sites More sharing options...
RMweb Gold Bucoops Posted March 16, 2019 RMweb Gold Share Posted March 16, 2019 10 hours ago, Rosedale said: Just to say that I went away on 2 weeks holiday and my ordered goods from Coopercraft were waiting for me on our return and i thought that be fair i should let everyone know. I am very understanding that all hobby businesses are run as 'cottage industries or as part-time sidelines to a main job. So I am very understanding that the many proprietors are probably juggling their time for little return. In this case, I just wish Coopercraft had replied to my e-mails to keep me posted. i hope everyone gets their goods as well and that the business has turned a corner. Very interesting. Were any of the bits long moulding e.g. coach sides? Link to post Share on other sites More sharing options...
micklner Posted March 16, 2019 Share Posted March 16, 2019 He is claiming he now has a moulding machine. As a test a "order" was tried and world pay site appeared to be disconnected . Perhaps he has been blocked by them at long last ??. Link to post Share on other sites More sharing options...
Rosedale Posted March 19, 2019 Author Share Posted March 19, 2019 No my items were not mouldings. The plot thickens. I hope he turns a corner, resolves all outstanding orders and satisfies all new ones promptly. It may be that he needs to take on an assistant to deal with administration etc!? Link to post Share on other sites More sharing options...
RMweb Gold Joseph_Pestell Posted March 19, 2019 RMweb Gold Share Posted March 19, 2019 32 minutes ago, Rosedale said: No my items were not mouldings. The plot thickens. I hope he turns a corner, resolves all outstanding orders and satisfies all new ones promptly. It may be that he needs to take on an assistant to deal with administration etc!? I think that there could be a lot of mileage in someone setting up a business to process orders for all the small producers on a commission basis. 2 1 Link to post Share on other sites More sharing options...
lofty1966 Posted March 19, 2019 Share Posted March 19, 2019 1 hour ago, Rosedale said: No my items were not mouldings. The plot thickens. I hope he turns a corner, resolves all outstanding orders and satisfies all new ones promptly. It may be that he needs to take on an assistant to deal with administration etc!? Mr Dunn has spurned all offers of help for several years now. Taking money and hanging onto funds with no intention of supply. 2 Link to post Share on other sites More sharing options...
Steamport Southport Posted March 19, 2019 Share Posted March 19, 2019 1 hour ago, Joseph_Pestell said: I think that there could be a lot of mileage in someone setting up a business to process orders for all the small producers on a commission basis. Like a model shop you mean? Cooper Craft kits were sold in many model shops, even the high street big boys like Modelzone and before that Beatties sold them. Unfortunately if the manufacturer can't supply then it doesn't matter who processes the orders as we still aren't getting them. Jason Link to post Share on other sites More sharing options...
Spitfire2865 Posted March 19, 2019 Share Posted March 19, 2019 2 hours ago, S&CR said: I offered to accept etches instead of moulded wagon kits but that was ignored. I am tempted to pay a visit in person and 'liberate' a few parts. Maybe we could see about a 'class action' type case with Trading Standards? May be wrong, but I think I remember similar happenings 3 Coopercraft threads ago, or there about. Didnt exactly go well to my memory. Link to post Share on other sites More sharing options...
RMweb Premium Andy Hayter Posted March 19, 2019 RMweb Premium Share Posted March 19, 2019 He operates his business from private premises rather than a company registered address. Consequently bailiffs have no automatic right of entry unless he inadvertently leaves a way open. Link to post Share on other sites More sharing options...
Marshall5 Posted March 19, 2019 Share Posted March 19, 2019 5 hours ago, Steamport Southport said: Cooper Craft kits were sold in many model shops, even the high street big boys like Modelzone and before that Beatties sold them. Jason I think that may have been before the present owner took over Coopercraft. Ray. Link to post Share on other sites More sharing options...
Steamport Southport Posted March 20, 2019 Share Posted March 20, 2019 5 hours ago, Marshall5 said: I think that may have been before the present owner took over Coopercraft. Ray. I think it was when the stocks ran down that the problems happened. Possibly all stuff from when C&L had the tools. Some shops still have the page on their website. Probably in hope more than anything. https://www.osbornsmodels.com/coopercraft-kits-228-c.asp https://www.modelscenerysupplies.co.uk/brands/cooper-craft-kits Jason Link to post Share on other sites More sharing options...
RMweb Gold Joseph_Pestell Posted March 20, 2019 RMweb Gold Share Posted March 20, 2019 19 hours ago, Steamport Southport said: Like a model shop you mean? Cooper Craft kits were sold in many model shops, even the high street big boys like Modelzone and before that Beatties sold them. Unfortunately if the manufacturer can't supply then it doesn't matter who processes the orders as we still aren't getting them. Jason No, not like a model shop in the conventional sense. The overheads of running a shop mean that the retailer has to put too high a profit margin on the items to the viable as a business model for a lot of these products. What I am suggesting is that someone with, say, a redundant barn in their back garden, should hold stock on behalf of the artisan producers and process orders to send out. Effectively a mini-Amazon. There are, as I see it, two benefits to this: 1) The manufacturer can get on with what he does best - making stuff - without all the interruptions and distractions of running a website, answering the phone, wrapping up parcels, etc. 2) The customer gets a "one-stop-shop" so only needs to place one order and pay one lot of postage charges. As and when I can give up my current business, I would happily run something like this as a retirement project. 2 Link to post Share on other sites More sharing options...
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