RMweb Gold 5BarVT Posted October 24, 2021 RMweb Gold Share Posted October 24, 2021 Hi MR, Your problem sounds just like what I had until I found how to fix it. I’m trying to remember how I did it, but essentially it is linking your subscription with your RMWeb account. It is possible to do it as that’s how I sorted it. Sorry I can’t remember how. I think there was somewhere on the WoR site where you could make that link. Paul. Link to post Share on other sites More sharing options...
Moderators AY Mod Posted October 24, 2021 Author Moderators Share Posted October 24, 2021 35 minutes ago, Moonraking Red said: Hello AY Mod, Have logged previously, using the link given, prior to my original post. This took me to my ‘station‘. No access to video plus, trackplans, or Gold member enhancements. In my profile, the only thing I didn’t do was tick the box for a free trial of WORplus (given I had signed up on 17th). Definitely no email re Exact Editions received. Do you use the same email address for RMweb as you used when you signed up for WoR+ ? I'll get onto the office for them to investigate in the morning as I don't have remote access to the subs and billing systems. Link to post Share on other sites More sharing options...
RMweb Gold Moonraking Red Posted October 24, 2021 RMweb Gold Share Posted October 24, 2021 Yes I do, AY. Link to post Share on other sites More sharing options...
RMweb Gold Moonraking Red Posted October 25, 2021 RMweb Gold Share Posted October 25, 2021 Been a bit impatient, and ticked the trial box in My Profile, various features then worked as expected. Not the Gold stuff obviously. Link to post Share on other sites More sharing options...
Moderators AY Mod Posted October 25, 2021 Author Moderators Share Posted October 25, 2021 16 minutes ago, Moonraking Red said: Been a bit impatient, and ticked the trial box in My Profile, various features then worked as expected. Not the Gold stuff obviously. That may confuse some of the investigation into the problem but I have asked the office to investigate. Link to post Share on other sites More sharing options...
RMweb Gold Moonraking Red Posted October 25, 2021 RMweb Gold Share Posted October 25, 2021 Sorry, the bits I viewed were very good by the way. 1 Link to post Share on other sites More sharing options...
RMweb Gold ikcdab Posted November 24, 2021 RMweb Gold Share Posted November 24, 2021 (edited) So, after signing up for gold membership, how long do I wait until my rmweb profile is updated? Ian C Edited November 24, 2021 by ikcdab Link to post Share on other sites More sharing options...
Moderators AY Mod Posted November 24, 2021 Author Moderators Share Posted November 24, 2021 20 minutes ago, ikcdab said: So, after signing up for gold membership, how long do I edit until my rmweb profile is updated? Ian C Were you asked to login here https://www.world-of-railways.co.uk/account/login?ref=%2Fmy-account%2Fmy-membership%2F Ian? That should then tie everything together so you get the additional items here. Link to post Share on other sites More sharing options...
RMweb Gold ikcdab Posted November 24, 2021 RMweb Gold Share Posted November 24, 2021 24 minutes ago, AY Mod said: Were you asked to login here https://www.world-of-railways.co.uk/account/login?ref=%2Fmy-account%2Fmy-membership%2F Ian? That should then tie everything together so you get the additional items here. Brilliant thanks, thats got it. I had to go through the "linking accounts" process. Ian 1 Link to post Share on other sites More sharing options...
RMweb Gold GWR57xx Posted January 29, 2022 RMweb Gold Share Posted January 29, 2022 @AY Mod Hi Andy, my gold membership appears to have suddenly disappeared? Only noticed because adverts started appearing. I assumed I was on a perpetual auto-renew on the direct debit. Do I need to re-enrol, or will it eventually renew automatically? Thanks. Link to post Share on other sites More sharing options...
Moderators AY Mod Posted January 29, 2022 Author Moderators Share Posted January 29, 2022 14 minutes ago, GWR57xx said: @AY Mod Hi Andy, my gold membership appears to have suddenly disappeared? Only noticed because adverts started appearing. I assumed I was on a perpetual auto-renew on the direct debit. Do I need to re-enrol, or will it eventually renew automatically? Thanks. I can't tell from this end what sort of renewal you have or not. If it's just a glitch logging in here should set things right https://www.world-of-railways.co.uk/account/login?ref=%2Fmy-account%2Fmy-membership%2F If that doesn't work give the subs department a call in the week. Thanks! 1 Link to post Share on other sites More sharing options...
RMweb Gold GWR57xx Posted January 29, 2022 RMweb Gold Share Posted January 29, 2022 @AY Mod Hi Andy, I tried logging in to the WoR website using your link. I still have access to all the membership features, magazines, etc. I tried logging in to RMWeb via the link on their website, still no gold medal. I checked the "My Subscriptions" page, screenshot below: If I understand it correctly, my last direct debit payment on 8/11/21 should cover me until 8/2/22 and the next payment should automatically follow on that date? Link to post Share on other sites More sharing options...
Moderators AY Mod Posted January 29, 2022 Author Moderators Share Posted January 29, 2022 Thanks for that, it certainly looks like you should still have the privileges. I've manually set you back to Gold and will try to get the system issues investigated in the week. 1 Link to post Share on other sites More sharing options...
RMweb Gold slow8dirty Posted January 30, 2022 RMweb Gold Share Posted January 30, 2022 @AY Mod I noticed I had the same issue earlier, wasn't going to raise it as an issue until working hours, but this may be of use/ for info? I've fixed the issue myself by going into my WOR account page and following the links to join my forum and WoR logins like you would on first sign up. All normal acces rights now 1 1 Link to post Share on other sites More sharing options...
RMweb Gold Barry Ten Posted March 20, 2022 RMweb Gold Share Posted March 20, 2022 I seem to have lost my Gold membership overnight. It should run until around May 21st I think as that's when I renewed it in 2021. I've tried logging in and out. Link to post Share on other sites More sharing options...
Moderators AY Mod Posted March 20, 2022 Author Moderators Share Posted March 20, 2022 7 minutes ago, Barry Ten said: I seem to have lost my Gold membership overnight. It should run until around May 21st I think as that's when I renewed it in 2021. I've tried logging in and out. Al, could you try to login in here https://www.world-of-railways.co.uk/account/login?ref=%2Fmy-account%2Fmy-membership%2F with your World of Railways account please? That *should* re-synch everything. Link to post Share on other sites More sharing options...
RMweb Gold Barry Ten Posted March 20, 2022 RMweb Gold Share Posted March 20, 2022 That hasn't fixed it I'm afraid Andy. No rush, it's a first world problem! Link to post Share on other sites More sharing options...
Moderators AY Mod Posted March 20, 2022 Author Moderators Share Posted March 20, 2022 20 minutes ago, Barry Ten said: That hasn't fixed it I'm afraid Andy. Sorry that didn't work in that case Al. I've run a manual fix on it now. 1 Link to post Share on other sites More sharing options...
RMweb Gold Barry Ten Posted March 20, 2022 RMweb Gold Share Posted March 20, 2022 Seems good now, Andy. Many thanks for the prompt fix. If it's any help it seemed OK when I logged on briefly this morning. 1 Link to post Share on other sites More sharing options...
RMweb Gold StuAllen Posted March 31, 2022 RMweb Gold Share Posted March 31, 2022 @AY Mod Hi Andy, feel a bit guilty asking this as I’m sure you’ve got 1001 other problems to look at the moment, but it seems like my gold subscription has disappeared. I’ve tried logging out and in on the world of railways site but didn’t make a difference. I did go a step further to try and link the accounts again but just got the attached error. There’s no urgency I’m just glad to have RMweb back again. Link to post Share on other sites More sharing options...
Moderators AY Mod Posted March 31, 2022 Author Moderators Share Posted March 31, 2022 20 minutes ago, StuAllen said: my gold subscription has disappeared. I've given your halo a polish pending having a proper look at it. 1 Link to post Share on other sites More sharing options...
RMweb Gold Jonboy Posted March 31, 2022 RMweb Gold Share Posted March 31, 2022 Hi @AY Mod Likewise mine seems to have disappeared and I would be grateful if you could add me to the list when you get a chance to look into the issue. Thanks Jon Link to post Share on other sites More sharing options...
Moderators AY Mod Posted March 31, 2022 Author Moderators Share Posted March 31, 2022 2 minutes ago, Jonboy said: I would be grateful if you could add me to the list Spat upon and polished. 1 Link to post Share on other sites More sharing options...
RMweb Gold TomE Posted April 1, 2022 RMweb Gold Share Posted April 1, 2022 Same issue here I think Andy, gold membership on the forum has disappeared since the migration. Tom. Link to post Share on other sites More sharing options...
RMweb Gold BMacdermott Posted April 1, 2022 RMweb Gold Share Posted April 1, 2022 (edited) Hello Andy Good to have you back. But thought I had better say that my Gold membership has 'disappeared' too Brian PS: You have clearly 'worked some magic' as I seem to have my membership back with 50 minutes of my above post! Cheers! Edited April 1, 2022 by BMacdermott Update of situation Link to post Share on other sites More sharing options...
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