RMweb Premium Barry O Posted January 22, 2021 RMweb Premium Share Posted January 22, 2021 I noticed that Andrew had taken payment for some items yesterday .. they have arrived today (including some items I had "lost"). Great service as usual! Baz 2 Link to post Share on other sites More sharing options...
Major Clanger Posted February 1, 2021 Share Posted February 1, 2021 Our phone line is faulty again. Internet service is intermittent and the phone is not working. We are switching to a backup for e-mail and receiving and processing orders. 4 Link to post Share on other sites More sharing options...
Major Clanger Posted February 10, 2021 Share Posted February 10, 2021 The phone line is now working. 1 1 1 Link to post Share on other sites More sharing options...
RMweb Premium MJI Posted February 10, 2021 RMweb Premium Share Posted February 10, 2021 Reminds me, been waiting for an order since December. Asked a while ago, waiting for etchers. Is it still same case, or just mislayed. Not being pushy, just wondering. GWR Sunshine BTK and a pile of bits. Link to post Share on other sites More sharing options...
RMweb Gold The Johnster Posted February 13, 2021 RMweb Gold Share Posted February 13, 2021 On 16/01/2021 at 02:18, The Johnster said: It's amazing how much stuff is apparently unaffected by the pandemic, and not really surprising that after nearly a year since serious problems in China and 10 months since the the first restrictions here, some things are becoming a bit flaky! Wizard took money from my a/c for an order on 11th January so presumably it is on it's way, but the post is in disarray. Cardiff seems not too bad but other parts of the country are not doing as well. Got a package from Perth, the one in Oz not the one in Scotland, within 8 days earlier this week, so some stuff is doing well; it's a bit hit and miss though. The order has arrived, some two weeks ago now; remiss of me not to update here! Link to post Share on other sites More sharing options...
RMweb Premium MJI Posted February 13, 2021 RMweb Premium Share Posted February 13, 2021 I got through on phone fine, my order Sagepay had timed out Link to post Share on other sites More sharing options...
Jub45565 Posted February 13, 2021 Share Posted February 13, 2021 I placed an order online on Wednesday, and it arrived safely this morning - sage worked fine then. Top class service, thanks Andrew! Link to post Share on other sites More sharing options...
RMweb Premium MJI Posted February 16, 2021 RMweb Premium Share Posted February 16, 2021 It has arrived, buffers and bits for my Mousa based 1953 Ts and a Sunshine BTK. All because I wanted something to run with my Dapol 22 and my Bachmann small prairie. 2 Link to post Share on other sites More sharing options...
RMweb Premium corneliuslundie Posted June 2, 2021 RMweb Premium Share Posted June 2, 2021 Ordered on Sunday. E-mail on Bank Holiday Monday saying order was being processed. Arrived today (Wednesday). Excellent service beyond the call of duty. Re previous comments about wheels, everyone is struggling. The EMGS is very short of supplies. The various manufacturers simply cannot keep up at the moment. Jonathan 5 Link to post Share on other sites More sharing options...
RMweb Gold tomparryharry Posted June 2, 2021 RMweb Gold Share Posted June 2, 2021 The common denomination here, is that smaller suppliers need re-orders, and continuous new orders, to keep the business turnover (s ) working. The inability to get enough stock to satisfy demand is the major problem that faces every SME business, not just model railways. Delays in the supply chain eats into the working capital, and when deliveries finally arrive, they're going like the clappers to catch up. People like Gibsons, 24/7 and Wizard have a hot-shot service reputation by & large. Service by return of post is commonplace. After all, they want our business! Not being able to fulfil an order must be like torture. "The customers money is here, where's the stock? Bu66er!" They certainly have my sympathies. Cheers, Ian. 1 3 Link to post Share on other sites More sharing options...
Chris Densham Posted June 4, 2021 Share Posted June 4, 2021 Once again superb service. Wizard is now my "go to" for supplies. Ordered on Bank Holiday Monday and order arrived on Wednesday. Outstanding! 1 Link to post Share on other sites More sharing options...
RMweb Gold Bucoops Posted January 27, 2023 RMweb Gold Share Posted January 27, 2023 I received a back order of Markits wheels today and when I checked the site a lot are back in stock. Obviously I have no idea about stock levels but if you need Markits wheels... 1 2 Link to post Share on other sites More sharing options...
RMweb Premium Neal Ball Posted January 28, 2023 RMweb Premium Share Posted January 28, 2023 I had an email yesterday from Andrew at Wizard, the GB8/15 gear boxes are now back in stock as well. He was waiting for fixings from Markits. 1 Link to post Share on other sites More sharing options...
BR traction instructor Posted January 28, 2023 Share Posted January 28, 2023 My experience with Wizard is that anything that I order arrives quickly/correctly and is of good quality…this certainly encourages me to place more orders with them. BeRTIe 1 2 Link to post Share on other sites More sharing options...
RMweb Gold Bucoops Posted January 28, 2023 RMweb Gold Share Posted January 28, 2023 2 hours ago, BR traction instructor said: My experience with Wizard is that anything that I order arrives quickly/correctly and is of good quality…this certainly encourages me to place more orders with them. BeRTIe Likewise except Markits stuff. Absolutely not Andrew's fault - the backorder parts were from May and July 2022 😈 Link to post Share on other sites More sharing options...
RMweb Gold sjp23480 Posted January 28, 2023 RMweb Gold Share Posted January 28, 2023 13 hours ago, Bucoops said: I received a back order of Markits wheels today and when I checked the site a lot are back in stock. Obviously I have no idea about stock levels but if you need Markits wheels... Me too, out of Andrew's control but he clearly has a good system for tracking these things.🙏 1 Link to post Share on other sites More sharing options...
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