RMweb Gold ikcdab Posted September 19, 2019 RMweb Gold Share Posted September 19, 2019 So, tuesday this week i had to go to the barber. Bit of a queue and while sat waiting my turn i started to browse Hattons website on my phone. I spotted two Hornby Hawksworth coaches at a bargain price. I placed the order on my phone and then had my haircut...lunchtime on Tuesday. Wednesday morning, postie turns up with the coaches, by lunchtime they are running on the layout. Well done Hattons for an excellent and rapid service. Haven't things improved over the last few years in general for mail order! 3 5 Link to post Share on other sites More sharing options...
RMweb Premium Hilux5972 Posted September 20, 2019 RMweb Premium Share Posted September 20, 2019 Hattons manage to get stuff to New Zealand in less than a week most times I have ordered too. Fantastic mail order service. Link to post Share on other sites More sharing options...
GeoffBird Posted February 7, 2020 Share Posted February 7, 2020 I too must congratulate Hattons on their service. I live in the middle of Austria and yesterday at 13:00 I ordered some ten items via the Hattons Internet site. I chose the DPD delivery option that cost about 10.00 GBP for two parcels and the two parcels turned up on my doorstep this morning at 08:00. Pretty fantastic and very good value for money I think. Congratuations to all at Hattons for offering a reliable delivery service at a very good price. 1 Link to post Share on other sites More sharing options...
classy52 Posted May 13, 2020 Share Posted May 13, 2020 Ordered a Colas Class 70 last Thursday (late at night) and received it yesterday, real good fast delivery and very well packed...top service from Hattons! Link to post Share on other sites More sharing options...
nerron Posted August 13, 2020 Share Posted August 13, 2020 As the D of A thread is now closed I am posting this response from Hattons here: Good Afternoon Ron, Thank you for your email. We have been set an allocated amount from Hornby for the R3819, of which all of our pre-orders are included. As such there should be no issue in us being able to fulfill your order. I hope this helps, if you do have any more questions then please do not hesitate to ask. Kind Regards Colleen 1 Link to post Share on other sites More sharing options...
chrisnt1949 Posted December 24, 2020 Share Posted December 24, 2020 Tuesday 22nd. After eight days Dapol pannier fails again despite having been to the works for repair. Christmas window branch deploys rail replacement bus. Class 22 ordered from Hattons at around mid day. To be sent by PO tracked delivery. Handed to me by postman in the middle of a North Northumbrian village this morning at 1145hrs. Good work. Link to post Share on other sites More sharing options...
NIRCLASS80 Posted December 24, 2020 Share Posted December 24, 2020 Got to say that Hattons service this year has been excellent during such difficult times. 1 1 Link to post Share on other sites More sharing options...
Lowlander Posted December 25, 2020 Share Posted December 25, 2020 (edited) Hi NIR Totally agree with what you say. I've found the Hattons online team to be excellent at customer service. They could not be more helpful. A credit to Hattons. Stephen Edited December 29, 2020 by ayrmrg 1 Link to post Share on other sites More sharing options...
Robin Brasher Posted December 25, 2020 Share Posted December 25, 2020 1 hour ago, ayrmrg said: They could be more helpful. A credit to Hattons. Should this be "They could not be more helpful"?. 1 Link to post Share on other sites More sharing options...
rembrow Posted December 25, 2020 Share Posted December 25, 2020 Hattons processed my pre order for 2 of the Hornby mk 1 restaurant buffets on Wednesday, I cleared them from my trunk straight away and they were dispatched Wed afternoon by Royal Mail 24 hr tracked. Did not expect to get them until after Christmas, with the known postal delays, however postie delivered them at 1030am on Christmas Eve. Well done Hattons and Royal Mail 1 Link to post Share on other sites More sharing options...
CUCKOO LINE Posted January 4, 2021 Share Posted January 4, 2021 Hattons must be in RM good books, shipped my trunk last week late in the day to avoid delivery next day, dispatched next day by Hattons and delivered within 24 hrs of despatch. Link to post Share on other sites More sharing options...
JST Posted January 26, 2021 Share Posted January 26, 2021 Brexit has screwed up importing things from the UK to those of us living in France. My latest Hattons parcel turned up with an extra bill from DPD for €35 (on goods that cost £47) in respect of French TVA (VAT to you) and admin fees. I emailed Hattons and by return they refunded the €35 together with an explanation of what went wrong. Top bananas! For others living France (I know there are a few on this forum), Hattons tell me that as they have a VAT "presence" in France (i.e. registered for TVA) they can charge UK VAT for things being sent to France which are posted DDP (Delivery Duties Paid). This avoids French VAT and the dreaded admin/duties charges. Nice work Hattons! 3 Link to post Share on other sites More sharing options...
RMweb Gold Hattons Dave Posted February 1, 2021 RMweb Gold Share Posted February 1, 2021 On 26/01/2021 at 20:12, JST said: Brexit has screwed up importing things from the UK to those of us living in France. My latest Hattons parcel turned up with an extra bill from DPD for €35 (on goods that cost £47) in respect of French TVA (VAT to you) and admin fees. I emailed Hattons and by return they refunded the €35 together with an explanation of what went wrong. Top bananas! For others living France (I know there are a few on this forum), Hattons tell me that as they have a VAT "presence" in France (i.e. registered for TVA) they can charge UK VAT for things being sent to France which are posted DDP (Delivery Duties Paid). This avoids French VAT and the dreaded admin/duties charges. Nice work Hattons! Hi JST Good to hear everything worked out in the end and thanks for the explination about the DDP, for anyone living in the EU, this is the info about DDP and DAP: I hope this helps Cheers Dave 2 Link to post Share on other sites More sharing options...
Damo666 Posted February 3, 2021 Share Posted February 3, 2021 To add another voice to the chorus of applause for Hattons customer service. I bought a Dapol Bubblecar in Aug last year and left it in the 'Trunk', waiting until I had a few other items so they could all be sent at the same time. For Christmas my daughter gave me a present of the exact same model, so now I had two. I pondered what to do, and today eventually decided to ring Hattons today and explain the situation. As the item was still in their 'Trunk' Michael said he'd be able to refund the full amount and put the item back for sale: No admin fee, re-stocking fee or depreciation deduction, even after 5 months! I'm not only very pleased but also very impressed. . . . So much so that I immediately spent the money on something else in their shop. Thank you Hattons for excellent customer service. 3 Link to post Share on other sites More sharing options...
atom3624 Posted February 3, 2021 Share Posted February 3, 2021 I received an email confirming that my works' Post Room had received my new locomotive! Excellent again. Al. Link to post Share on other sites More sharing options...
Cor-onGRT4 Posted February 4, 2021 Share Posted February 4, 2021 (edited) Hello for everyone living in the 7 EU countries Hattons have listed as DDP, here's a list what all these terms explain, for those living in the 7, you don't have to pay anything when receiving from Hattons , all others in the EU are DAP and those have to pay taxes and import custome clearance. If you must pay an ammount at receiving your goods than the deliverer is wrong. Hope this will help Edited February 4, 2021 by Cor-onGRT4 1 Link to post Share on other sites More sharing options...
MGR Hooper! Posted May 11, 2021 Share Posted May 11, 2021 Just wanted to put in a good word. I believe in "credit where credit is due" and whilst Hattons haven't been great over the last two years in my opinion, I must thank them. The recently had a model that I've been trying to get my hands on for ages. It was second hand and at 60 quid I couldn't resist. I was quite sceptical as on two prior occasions I bought second hand items from Hattons and they were not advertised correctly. A quick email and a Hattons team member actually went over and above to not only inspect the model and answer my questions, but he also took lots of photos and a video as well. So hats off to Hattons. Going from false advertising to exceptional customer service is real progress. 3 Link to post Share on other sites More sharing options...
birdseyecircus Posted May 14, 2021 Share Posted May 14, 2021 Ordered o gauge GUV on Tuesday teatime. Surprised to see it stood in our hallway on Thursday tea time, especially when I did not get an email to say it had been despatched. ( have they stopped sending them?) Well done Hattons & Royal mail! Paul Link to post Share on other sites More sharing options...
GWR-fan Posted May 21, 2021 Share Posted May 21, 2021 Another vote of confidence in the store. I long ago gave up on other retailers and depend entirely on the store for my needs. If Hattons do not stock it then I do not need it. It is almost embarrassing looking back over my account, I had not realised just how much stock I have purchased over the years. Link to post Share on other sites More sharing options...
RMweb Premium Keith Addenbrooke Posted June 15, 2021 RMweb Premium Share Posted June 15, 2021 Credit where credit is due: I’m a long-standing customer of Hattons, going back to the days of their original Smithdown Road shop near where I was working in Liverpool at the time. I phoned them on Saturday morning, having discovered two small but essential components were missing from a Peco 00-9 bogie kit I’d purchased a couple of weeks back but not previously opened. No problem at all - this morning the missing bits arrived in the post. Prompt attention and Customer Service for a small value item is appreciated, and worth noting. Thank you. 2 Link to post Share on other sites More sharing options...
oleander Posted June 25, 2021 Share Posted June 25, 2021 just had my bullet train extension pack dilivered the next working day. Fantastic. It was really well packed . Top service for Hattons . Link to post Share on other sites More sharing options...
RMweb Gold Enterprisingwestern Posted June 26, 2021 RMweb Gold Share Posted June 26, 2021 As ever, expeditious service from Hattons. One order split into two packages delivered to Spain within a week and no extra taxes/duties, can't really ask for more. Mike. 1 Link to post Share on other sites More sharing options...
bike2steam Posted June 26, 2021 Share Posted June 26, 2021 Excellent service - that's always been my experience with them. 2 1 Link to post Share on other sites More sharing options...
guzzler17 Posted June 30, 2021 Share Posted June 30, 2021 £90 worth of parts and paint ordered yesterday afternoon. Parcel just delivered by their courier. Excellent service all round. Now I've got no excuse for finishing off some projects! Link to post Share on other sites More sharing options...
RMweb Gold Enterprisingwestern Posted June 30, 2021 RMweb Gold Share Posted June 30, 2021 2 hours ago, guzzler17 said: £90 worth of parts and paint ordered yesterday afternoon. Parcel just delivered by their courier. Excellent service all round. Now I've got no excuse for finishing off some projects! There's always a downside, that's one excuse gone! Mike. Link to post Share on other sites More sharing options...
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