philsandy Posted August 8, 2020 Share Posted August 8, 2020 I have dealt with Jim a couple of times, a nice enough bloke, but he's just not on the ball. To cut a very long story short, after 8 weeks of placing an order and several phone calls chasing, the transfers finally arrived, cream lining, that were in fact off white. I ordered some from Fox, as my patience was at an end, and returned the transfers to Modelmaster asking for a refund. On receiving them he immediately phoned me, quite irate, insisting they were cream, but he would refund me, and not to order anything from him again (way ahead of you Jim). After 2 weeks no refund, I wrote to him (as he does not respond to emails, he makes no secret of this, and rarely answers the phone) asking for my £10 back. I never received a response or a refund. 3 Link to post Share on other sites More sharing options...
RMweb Gold Colin_McLeod Posted August 8, 2020 RMweb Gold Share Posted August 8, 2020 Hardly worth the hassle of chasing, but thanks for the warning. Link to post Share on other sites More sharing options...
RMweb Gold gwrrob Posted August 11, 2020 RMweb Gold Share Posted August 11, 2020 Just spoke to Jim on the telephone and his advice was to be patient. Due to his suppliers factories having to apply social distancing and split shifts there is a backlog of orders. It's a shame he can't put this current info on the website homepage to give customers either a heads up for waiting [more than 10 days stated] or the option to shop elsewhere. 1 Link to post Share on other sites More sharing options...
RMweb Gold gwrrob Posted September 2, 2020 RMweb Gold Share Posted September 2, 2020 On 26/07/2020 at 10:21, black and decker boy said: I placed an order on 13th July, no sign of it yet. Did your order ever come @black and decker boy Still waiting for mine six weeks later. Link to post Share on other sites More sharing options...
black and decker boy Posted September 2, 2020 Share Posted September 2, 2020 6 hours ago, gwrrob said: Did your order ever come @black and decker boy Still waiting for mine six weeks later. No, lots of other deliveries but no transfers. 1 Link to post Share on other sites More sharing options...
jwealleans Posted September 3, 2020 Share Posted September 3, 2020 Won't make you feel better, but I placed an order on August 12th and it was with me in ~10 days. 1 Link to post Share on other sites More sharing options...
RMweb Premium MJI Posted September 9, 2020 RMweb Premium Share Posted September 9, 2020 Embarrased I hit a pinch point and broke my cars front spring so called MM on my contacts for the local LR specialist. And who did I get? Jim Ooops! 1 Link to post Share on other sites More sharing options...
RMweb Premium PMP99 Posted September 9, 2020 RMweb Premium Share Posted September 9, 2020 Stopped dealing with MM long before 'Covid' as the delivery times were really poor then. Always go straight to Fox these days - usually receive all orders in a couple of days. 1 Link to post Share on other sites More sharing options...
RMweb Gold gwrrob Posted September 9, 2020 RMweb Gold Share Posted September 9, 2020 I would have but Fox don’t do the ROD number I want so I’m stuffed. Link to post Share on other sites More sharing options...
Bilbo Posted September 9, 2020 Share Posted September 9, 2020 Ordered on Sunday PM and received order today Wednesday AM. Had nothing but superb service from ModelMaster whenever i've used them. 1 Link to post Share on other sites More sharing options...
RMweb Gold gwrrob Posted September 26, 2020 RMweb Gold Share Posted September 26, 2020 Jim has an offer on this weekend for his nameplates with the line please allow ten working days for delivery. I’ve been waiting more than ten weeks ! Should have used Fox. 1 Link to post Share on other sites More sharing options...
black and decker boy Posted September 27, 2020 Share Posted September 27, 2020 So far no response to my phone call or emails, no transfers and no refund. Maybe time to contact my credit card. 1 4 Link to post Share on other sites More sharing options...
RMweb Gold Colin_McLeod Posted September 27, 2020 RMweb Gold Share Posted September 27, 2020 Or your solicitor! Link to post Share on other sites More sharing options...
truffy Posted September 28, 2020 Share Posted September 28, 2020 23 hours ago, Colin_McLeod said: Or your solicitor! That's probably using a hammer to crack a nut, unless he's ordered a megashittonne of transfers. 2 Link to post Share on other sites More sharing options...
RMweb Premium spamcan61 Posted September 28, 2020 RMweb Premium Share Posted September 28, 2020 22 minutes ago, truffy said: That's probably using a hammer to crack a nut, unless he's ordered a megashittonne of transfers. ... and an expensive hammer at that! 1 Link to post Share on other sites More sharing options...
RMweb Premium John M Upton Posted October 4, 2020 RMweb Premium Share Posted October 4, 2020 (edited) The ever changing mind of Modelmaster as to what they are or are not producing takes yet another twist. This just in: I really wish they would make their ruddy minds up!!! Quote I'm standing as an official candidate at the Scottish Parliamentary Election early in 2021, so whether or not I become an M.S.P., (50/50!!) Elspeth and I will NOT be producing any new, or restocking any existing, decals or etched nameplates from now on. It's a good time to stop. Neither will there be any huge discount offers in order to 'get rid' of what we have - it'll sell out in its own time. All outstanding orders will be fulfilled, and MODELMASTER and our website at modelmaster.uk is certainly NOT closing down! Quote Edited October 4, 2020 by John M Upton 2 1 1 Link to post Share on other sites More sharing options...
vikingsmb Posted October 4, 2020 Share Posted October 4, 2020 17 minutes ago, John M Upton said: The ever changing mind of Modelmaster as to what they are or are not producing takes yet another twist. This just in: i received it as well, Link to post Share on other sites More sharing options...
benachie Posted October 4, 2020 Share Posted October 4, 2020 50/50 chance? He's very optimistic! Alan 2 Link to post Share on other sites More sharing options...
Brocp Posted October 4, 2020 Share Posted October 4, 2020 (edited) If he wants out of the nameplate game just sell up. I always feel like these announcements are made just to (hopefully) see a quick influx of orders when things are going slow for him... I don't know, I really like his products but I'm starting to be put off by slow orders and stuff like this. Edited October 4, 2020 by Brocp Typo 3 Link to post Share on other sites More sharing options...
RMweb Premium MJI Posted October 4, 2020 RMweb Premium Share Posted October 4, 2020 OK then who else does good coach lining? I cannot get on with Presfix. Link to post Share on other sites More sharing options...
RMweb Gold Bucoops Posted October 4, 2020 RMweb Gold Share Posted October 4, 2020 2 hours ago, John M Upton said: The ever changing mind of Modelmaster as to what they are or are not producing takes yet another twist. This just in: I really wish they would make their ruddy minds up!!! Written like a true politician - you end up more confused after the statement than before. 3 Link to post Share on other sites More sharing options...
RMweb Premium John M Upton Posted October 4, 2020 RMweb Premium Share Posted October 4, 2020 And indeed in another email sent a few minutes later he says he will still be making transfers for some loco kits so has contradicted himself already! 1 1 Link to post Share on other sites More sharing options...
RMweb Gold gwrrob Posted October 4, 2020 RMweb Gold Share Posted October 4, 2020 53 minutes ago, Bucoops said: Written like a true politician - you end up more confused after the statement than before. Probably won't deliver on his promises either. 2 3 Link to post Share on other sites More sharing options...
Steamport Southport Posted October 4, 2020 Share Posted October 4, 2020 7 hours ago, MJI said: OK then who else does good coach lining? I cannot get on with Presfix. Fox? https://fox-transfers.co.uk/transfers/window-panel-fine-white-lining-and-corners Link to post Share on other sites More sharing options...
truffy Posted October 5, 2020 Share Posted October 5, 2020 (edited) 16 hours ago, John M Upton said: so has contradicted himself already! Now, that’s a politician for you! He’s obviously getting in some practice, just in case. Edited October 5, 2020 by truffy 1 Link to post Share on other sites More sharing options...
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