RMweb Gold Kaput Posted April 29, 2021 RMweb Gold Share Posted April 29, 2021 I'm actually quite impressed at how quickly they've said they'll replace the bodies considering previous incorrect livery applications from other manufacturers have taken weeks/months to even be admitted, let alone decided on a solution. 1 Link to post Share on other sites More sharing options...
TRAILRAGE Posted April 29, 2021 Share Posted April 29, 2021 Just sen this on their Farcebook. This is excellent customer service from them. Thank you Bachmann 1 Link to post Share on other sites More sharing options...
Moderators AY Mod Posted April 29, 2021 Moderators Share Posted April 29, 2021 A note from Bachmann... “Further to our discovery of an issue with the positioning of the DRS logo on Bachmann Branchline Class 20/3 No. 20306 (item Nos. 35-125 and 35-125SF), we are pleased to confirm that we have made arrangements for replacement bodies to be made and these will be supplied to consumers free of charge. The bodies are expected to be available within the next 4-6 months and we will issue further guidance once they are on the way to us. In the meantime, we ask all consumers who have purchased either 35-125 or 35-125SF to retain their proof of purchase as this will be required to obtain your replacement body when they become available.” Fair play! 7 3 Link to post Share on other sites More sharing options...
25901 Posted April 29, 2021 Share Posted April 29, 2021 (edited) Would this include anyone buying one now knowing there's an issue or if anyone wants this 20 do they wait for a second batch that hopefully would be correct. But good for them for putting there hand up and sorting it Edited April 29, 2021 by 25901 2 Link to post Share on other sites More sharing options...
rembrow Posted April 30, 2021 Share Posted April 30, 2021 As I'd renumbered one of mine, I checked with Bachmann about that. They advised it wouldn't be a problem as it's unlikely they will be asking purchasers to return the old bodies. 1 Link to post Share on other sites More sharing options...
RMweb Gold Gilbert Posted May 1, 2021 RMweb Gold Share Posted May 1, 2021 On 30/04/2021 at 11:00, rembrow said: As I'd renumbered one of mine, I checked with Bachmann about that. They advised it wouldn't be a problem as it's unlikely they will be asking purchasers to return the old bodies. As a recent purchaser of 20306 I assume we need to hang on to the detail parts and not fit them...... 1 Link to post Share on other sites More sharing options...
RMweb Gold Gilbert Posted May 1, 2021 RMweb Gold Share Posted May 1, 2021 On 13/04/2021 at 18:46, charliepetty said: The will be on Zimo, but the total price is a more expensive option than this ESU option: https://www.dckits-devideos.co.uk/index.php?route=product/product&path=253_66&product_id=106 Features the Latest version of Legomanbiffo ESU Version 5 Plux 22 Sound Project designed for this new model. Link to post Share on other sites More sharing options...
89A Posted May 13, 2021 Share Posted May 13, 2021 I'm a bit confused on availability of 35-127SF. Showing as out of stock / discontinued with most retailers I have checked but still showing as arrived on Bachmann site. I thought the new Bachmann system was showing as arrived when in stock and removed from site when out of stock. Did they all sell out that quickly? Link to post Share on other sites More sharing options...
Dungrange Posted May 13, 2021 Share Posted May 13, 2021 It looks like most places have sold out. However, I note that Monk Bar Model Shop in York appear to still have two listed on their website, if you still want one. http://www.monkbarmodelshop.co.uk/model-railways/oo-gauge-model-railways/Bachmann-oo-locos/Bachmann-diesels/53974-35-127sf-cl-203-drs-sound.html 1 Link to post Share on other sites More sharing options...
RMweb Premium Not Captain Kernow Posted May 13, 2021 RMweb Premium Share Posted May 13, 2021 It shows arrived so that you can tell it has arrived. While they have sold out very quickly it is possible there are stockists out there who still have stock. If it just vanished from the Bachmann site altogether you would not know it had arrived. 1 Link to post Share on other sites More sharing options...
89A Posted May 14, 2021 Share Posted May 14, 2021 11 hours ago, Dungrange said: It looks like most places have sold out. However, I note that Monk Bar Model Shop in York appear to still have two listed on their website, if you still want one. Thanks David Got what I wanted there today. Mark Link to post Share on other sites More sharing options...
RMweb Gold big jim Posted May 15, 2021 RMweb Gold Share Posted May 15, 2021 Anyone else on the look of for the sound fitted DRS 20 then richard at trident trains, Nantwich has one in the cabinet 1 1 Link to post Share on other sites More sharing options...
mevaman1 Posted September 21, 2021 Share Posted September 21, 2021 On 29/04/2021 at 19:04, AY Mod said: A note from Bachmann... “Further to our discovery of an issue with the positioning of the DRS logo on Bachmann Branchline Class 20/3 No. 20306 (item Nos. 35-125 and 35-125SF), we are pleased to confirm that we have made arrangements for replacement bodies to be made and these will be supplied to consumers free of charge. The bodies are expected to be available within the next 4-6 months and we will issue further guidance once they are on the way to us. In the meantime, we ask all consumers who have purchased either 35-125 or 35-125SF to retain their proof of purchase as this will be required to obtain your replacement body when they become available.” Fair play! Hi all i am just bumping this as it is a few months since Bachmann confirmed that they will provide replacement bodies. Can I safely assume that this has still to happen? Andrew Link to post Share on other sites More sharing options...
Moderators AY Mod Posted September 21, 2021 Moderators Share Posted September 21, 2021 1 minute ago, mevaman1 said: Can I safely assume that this has still to happen? Correct; they take a time to get produced and ship. Link to post Share on other sites More sharing options...
mevaman1 Posted September 21, 2021 Share Posted September 21, 2021 1 hour ago, AY Mod said: Correct; they take a time to get produced and ship. Thanks Andy. Link to post Share on other sites More sharing options...
66540Ruby Posted October 27, 2021 Share Posted October 27, 2021 On 21/09/2021 at 17:17, AY Mod said: Correct; they take a time to get produced and ship. Hello, Can I ask anyone, how will Bachmann get the replacement bodies to us consumers who bought them (I bought 2) ? I contacted the retailer who I bought them from and they knew of the issue but had no information on the replacements, does the body come from Bachmann or the retailer? Is it left to the consumer to follow this up or will we get them automatically when ready? Thanks 1 Link to post Share on other sites More sharing options...
rembrow Posted October 27, 2021 Share Posted October 27, 2021 I believe they will be supplied by Bachmann. I queried with them one of mine which I'd renumbered. They advised me that I would not need to return the old body (ies) to them, but would need to supply proof of purchase. 1 Link to post Share on other sites More sharing options...
saxokid Posted November 1, 2021 Share Posted November 1, 2021 Sounds like Bachmann are going all out to fixs this problem,wil hopefuly get mine changed too 1 Link to post Share on other sites More sharing options...
rembrow Posted November 4, 2021 Share Posted November 4, 2021 Just received an email from Bachmann, advising that the replacement early DRS bodies, will be with them later this month, and details of sending my evidence of purchase to them. Will be scanning my receipts. Link to post Share on other sites More sharing options...
Matt Posted November 4, 2021 Share Posted November 4, 2021 Thanks - who do we have to contact - just regular email or a specific dept? Link to post Share on other sites More sharing options...
RMweb Gold Gilbert Posted November 4, 2021 RMweb Gold Share Posted November 4, 2021 11 minutes ago, Matt said: Thanks - who do we have to contact - just regular email or a specific dept? I just used the contact page on the website. Chris 1 Link to post Share on other sites More sharing options...
25901 Posted November 4, 2021 Share Posted November 4, 2021 What to do is also covered in the latest Bachmann Times mag for those who are members Link to post Share on other sites More sharing options...
RMweb Gold Gilbert Posted November 5, 2021 RMweb Gold Share Posted November 5, 2021 7 hours ago, 25901 said: What to do is also covered in the latest Bachmann Times mag for those who are members Sadly I am not. Link to post Share on other sites More sharing options...
RMweb Gold Gilbert Posted November 5, 2021 RMweb Gold Share Posted November 5, 2021 19 hours ago, Gilbert said: I just used the contact page on the website. Chris I have now been contacted & advised to send receipt and address details to this address: service@Bachmann-europe.co.uk Link to post Share on other sites More sharing options...
TRAILRAGE Posted November 7, 2021 Share Posted November 7, 2021 I tried the Contact us on the website next seemed to crash when I tried. Kept getting a blank white screen after clicking send. I have also emailed them asking if I need to send a paper copy or if the photo I took of the receipt and attached to the email will suffice. Wait and see now. Cheers Trailrage 1 Link to post Share on other sites More sharing options...
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