AchimK Posted February 26, 2020 Share Posted February 26, 2020 Hello RM community, first post, very excited! My extraordinary wife managed to get me the limited Hornby Rocket for my birthday. It's a phantastic model. Absolutely terrific. It arrived Monday in spiffing packaging but sadly two out of box faults: 1. Loose power wire between loco and tender. 2. Missing front axle housing screw. Did anyone else have any problems or is this a bad luck one off? Hornby are very good about repairing it by the way. Free of charge return and so on. 1 1 7 Link to post Share on other sites More sharing options...
phil gollin Posted February 26, 2020 Share Posted February 26, 2020 If a rocket fails to work you should wait at least 15 minutes, put on heavy duty gloves and dump it in a bucket of water. Or have I misunderstood ? . 1 15 Link to post Share on other sites More sharing options...
RMweb Gold adb968008 Posted February 27, 2020 RMweb Gold Share Posted February 27, 2020 (edited) I’ll settle just to get mine at all.. Third time Hattons seems to have “been a little slow” with processing an order..(1st was the Dapol 29, second the Heljan 27) ... its not so easy to just cancel and move this one to someone else... i’m starting to have doubts about reliability of my preorders in Liverpool. excuses politely come as do various slipping dates, but I would much prefer the model to arrive instead. Edited February 27, 2020 by adb968008 2 Link to post Share on other sites More sharing options...
RMweb Premium Legend Posted February 27, 2020 RMweb Premium Share Posted February 27, 2020 It does seem that the big boys got there allocations a little later than anyone else . I know Rails said they expected theirs on Monday and true enough I had my order processed on Tuesday and its now winging its way to me . I'm out at moment but hopefully It will either be delivered tomorrow or if they'd try to deliver today I can pick it up from sorting office tomorrow. I daresay Hattons will be much the same. Link to post Share on other sites More sharing options...
PatB Posted February 27, 2020 Share Posted February 27, 2020 10 hours ago, phil gollin said: If a rocket fails to work you should wait at least 15 minutes, put on heavy duty gloves and dump it in a bucket of water. Or have I misunderstood ? . So not to chuck it into the bonfire while nobody's looking then.... 1 Link to post Share on other sites More sharing options...
phil gollin Posted February 27, 2020 Share Posted February 27, 2020 1 hour ago, Legend said: It does seem that the big boys got there allocations a little later than anyone else . ......... . The same sort of thing SEEMS to apply to Amazon, some publishers seem to delay deliveries to them whilst they fulfil deliveries to smaller outlets. . Link to post Share on other sites More sharing options...
Robin Brasher Posted February 28, 2020 Share Posted February 28, 2020 My Rocket arrived at the Swanage Station Shop on 22 February but I think that they arrived at Hornby on 16 February. Link to post Share on other sites More sharing options...
RMweb Gold adb968008 Posted February 28, 2020 RMweb Gold Share Posted February 28, 2020 (edited) If your Rocket is damaged and a replacement isnt an option, why not consider buying an R3810.. swapping the loco... its the same loco its the box thats different ? Not ideal, but its means to an end. Edited February 28, 2020 by adb968008 Link to post Share on other sites More sharing options...
Robin Brasher Posted February 28, 2020 Share Posted February 28, 2020 The coaches for R3810 have different names to those in R3809. Link to post Share on other sites More sharing options...
AchimK Posted March 1, 2020 Author Share Posted March 1, 2020 On 26/02/2020 at 22:55, phil gollin said: If a rocket fails to work you should wait at least 15 minutes, put on heavy duty gloves and dump it in a bucket of water. Or have I misunderstood ? . No, that's exactly what I did before I sent if for repairs to Margate! On 28/02/2020 at 14:28, adb968008 said: If your Rocket is damaged and a replacement isnt an option, why not consider buying an R3810.. swapping the loco... its the same loco its the box thats different ? Not ideal, but its means to an end. Yes that's a possibility but as Robin Brasher pointed out, the coaches have different names and the packaging is different too (if one likes that sort of thing). Thanks for all replies. Link to post Share on other sites More sharing options...
andyman7 Posted March 1, 2020 Share Posted March 1, 2020 On 28/02/2020 at 14:44, Robin Brasher said: The coaches for R3810 have different names to those in R3809. ...but not the loco so this may be a solution for the OP. I think the 'missing' screws are omitted on all the models and don't affect operation - referred to earlier in the thread. Wire should be repairable and as others have said Hornby should be willing to do this FOC via their service centre. Hope this helps. Link to post Share on other sites More sharing options...
AchimK Posted March 1, 2020 Author Share Posted March 1, 2020 2 hours ago, andyman7 said: ...but not the loco so this may be a solution for the OP. I think the 'missing' screws are omitted on all the models and don't affect operation - referred to earlier in the thread. Wire should be repairable and as others have said Hornby should be willing to do this FOC via their service centre. Hope this helps. Indeed, R3810 is the fallback option if all else fails. Hornby have been good about the service return so far. Will update once I know more. Thx. Link to post Share on other sites More sharing options...
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