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57xx

Panic buying

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5 minutes ago, Nick C said:

Substitutions ought to be something for the computer system to handle before reaching the picker on the shop floor anyway - the system knows which products are suitable for which categories (or ought to!), so the customer should be able to tick the appropriate boxes in their account settings and the system would then only allow alternatives that fit the selection criterion. 

 

Particularly important given that for some customers, their dietary regime isn't just about choice, but about allergies or intolerances, and for them an inappropriate substition could have serious medical consequences.

I am not so sure the subs are made by the “computer” but from reading the ASDA info if you tick substitutions then if your chosen item is not available at time of picking then the picker will choose a substitute, pretty sure that’s how I read it.

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18 minutes ago, boxbrownie said:

I am not so sure the subs are made by the “computer” but from reading the ASDA info if you tick substitutions then if your chosen item is not available at time of picking then the picker will choose a substitute, pretty sure that’s how I read it.

 

Spot on - the computer may think that it knows what's on the shelves, but what matters is if it's there when the picker looks for it !

 

Remember, the computer doesn't know something has been sold until the customer passes through the check-out; not when it's picked up off the shelf.

 

No point in the computer suggesting substitutes - which it can do if asked - but it doesn't know what each individual customer's dietary requirements are. How could it - there's no facility for inputting such information?

 

I do think that some customers imagine that the computer has a virtual crystal ball !!

 

John Isherwood.

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2 hours ago, Gwiwer said:

With respect to John's opinion there are substitutions and there are substitutions.  

 

No supermarket should substitute, for example, a vegetarian product with a meat one nor (as once happened to us) a non-dairy one with a dairy one.  Many customers choose such things of necessity (such as medical or other dietary need), in connection with religious beliefs or personal preference whether or not that is driven by social conscience.  

 

If no similar product is available then there should be - as we also very occasionally get - an apology that no suitable alternative could be offered.  

 

That depends upon the picker having a fairly broad knowledge of food categories and regimes; I suspect that there has not been the opportunity to train to that extent all the extra pickers that have recently been recruited.

 

I, as an omnivore, whould be perfectly happy to receive a quiche lorraine in place of a non-meat quiche, but a vegetarian customer would not. I may be mistaken, but I don't recall having  the opportunity of inputting my dietary regime when signing-up for Asda deliveries; (nor would I expect to).

 

The bottom line is, if you don't like the substitution - for whatever reason - reject it; get a refund; and donate the offending article to a foodbank.

 

John Isherwood.

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19 minutes ago, cctransuk said:

 

 

The bottom line is, if you don't like the substitution - for whatever reason - reject it; get a refund; and donate the offending article to a foodbank.

 

John Isherwood.

Perhaps getting the odd item substituted your idea would work, but if as Keith suggested, that the order (if one can actually get one), contains significant numbers of missing or totally unsuitable items, then it quickly becomes a major problem.

 

Supermarkets in Australia, for some time have been running reasonable stocks of the vast majority of the product range. So it seems that Britain is having major issues with it's supply train.

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Posted (edited)
1 hour ago, Nick C said:

Particularly important given that for some customers, their dietary regime isn't just about choice, but about allergies or intolerances, and for them an inappropriate substition could have serious medical consequences.

 If they actually eat them.

 

I've learned quite a bit from this thread, but one thing stands out.  Judging by some of the comments made, Mrs Spikey and I must be somewhat unusual if not downright weird.  In the present circumstances, we're just grateful for the simple fact that, substitutes notwithstanding, the supermarkets have continued to allow us to eat well. 

 

I guess our expectations are too low and our tastes are too unsophisticated for us to feel otherwise.

Edited by spikey
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7 minutes ago, kevinlms said:

Supermarkets in Australia, for some time have been running reasonable stocks of the vast majority of the product range. So it seems that Britain is having major issues with it's supply train.

 

The same is true of the UK - very few items are now in short supply.

 

The problem with deliveries and substitutions is that the order picking now takes place in the early hours of the morning, in order to avoid clogging the aisles when customers are present. It is quite likely that the picking occurs before the daily deliveries; ie. when stocks are lowest.

 

The current situation has caused problems that did not occur previously; order picking took place throughout the day - ie. mostly after the daily deliveries.

 

I am just grateful for being given a priority recurring delivery slot - I can accept a few substitutions if that is the price.

 

John Isherwood.

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4 minutes ago, spikey said:

 If they actually eat them.

 

Quite - common sense seems to have been a fatal casualty of COVID-19 !!

 

John Isherwood.

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Posted (edited)

Some years ago we actually used the shopping delivery service for a monthly delivery including heavy/bulky items. We had relatively few subs, one or two weird ones, but others were quite thoughtful, and we never sent anything back. Mrs Rivercider learned to specify some substitute instructions, ie no own brand bread.

Since 2007 and redundancy from the railway I see things literally from the shop floor, and get to see the picking team at work, though I have never been part of it. I sometimes get asked my view on a sub item, which can be very subjective (what type of potato to roast, or variety of dip or coleslaw). You might be able to guess if your delivery was picked by a mature person with a family, or a student working part time.

I know the team get feedback - and grief - at times. They sometimes have to pick a bunch of  'Goldilocks' bananas, not too green, not too yellow, not too small, not too large. Or some green, some yellow!

 

Yes it will sometimes be the case that an item is in stock when ordered, but may sell out before picking time, or conversely a delivery has arrived since the order was placed. Our pickers now start at 04.00 to get four hours of picking done before the store opens to customers. This does mean though that if the night delivery is late arriving some items will still be being filled when the picking has already started.

 

cheers

Edited by Rivercider
corrected fairy tale character
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19 minutes ago, cctransuk said:

 

Quite - common sense seems to have been a fatal casualty of COVID-19 !!

 

John Isherwood.

Got my updated shopping list from Asda to be delivered about now:

1289166009_asdaorder.JPG.d21f6ed064313f94251f65c702b1828e.JPG

 

Some of the items can't be subbed as there is no alternative

e.g. Salmon Fillets (for SWMBO) they don't have much else in the way of Salmon products other than smoked Salmon.

What would you sub a red pepper with? (they don't sell other loose ones)

The wine seems to be particularly problematical as we have managed 4 out of 12 over the last three orders

The Onken Mango yog has been substituted the last three times

The Marmalade has been struck off 3 successive shops.

At least the Parmesan wedge has been re-substituted to the Grana Padano

All these products were showing as available at 21:55 last night when I finalised the order, the store closes at 22:00 as does the ordering!

 

 

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12 weeks on from starting the thread and look whats in the top seller list on Amazon still...

 

image.png.10770c6aa5129e5400de1a451fd5d588.png

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4 minutes ago, melmerby said:

All these products were showing as available at 21:55 last night when I finalised the order, the store closes at 22:00 as does the ordering!

 

As previously stated - the store may close to customers, but that's when picking starts. Who knows how many orders were picked before yours, that may well have depleted the stocks that existed at 21.55?

 

Below is our last order order and substitution notification.

 

Again, as previously stated, the more restricted your choice of products due to dietary regime, the more likely you are to have substitutions and / or deletions. No shop that I am aware of has ever guaranteed to have all products stocked exactly when you want them.

 

John Isherwood.

 

Order Details
 

Substitutes

ASDA Creamy Coleslaw 300g
Substitute for 1 X ASDA 40% Less Fat Creamy Coleslaw 300g1£0.79

ASDA Grower's Selection 7 Bananas 7pk
Substitute for 1.26kg X ASDA Grower's Selection Loose Banana (order by number of bananas or select kg) per kg1£0.98

Hovis Seed Sensations Wholemeal Bread 800g
Substitute for 1 X ASDA Extra Special Farmhouse Wholemeal & Rye Bread 800g1£1.00

Southern Point Cabernet Sauvignon 75cl
Substitute for 3 X Southern Point Shiraz-Merlot 75cl3£16.50

 

Ordered

Chilled

ASDA Watercress 85g
1£1.00

ASDA Grower's Selection Broccoli 360g
1£0.58

ASDA Grower's Selection Cauliflower each
1£0.95

ASDA 6 Low Fat Red Fruit Yogurts 6x125g
1£0.90

ASDA Greek Style Yogurt 1kg
1£1.42

Country Life British Salted Butter 250g
1£1.65

Others

ASDA Grower's Selection Loose Onion (order by number of onions or select kg) per kg
0.87kg£0.61

Other

ASDA 6 Hot Cross Buns 6pk
1£0.89

ASDA Grower's Selection Loose Conference Pear (order by number of pears or select kg) per kg
0.83kg£1.24

Groceries, Health & Beauty and Household Items

Le Grand Clauzy Chardonnay 75cl
3£15.00

El Riquelme Cabernet Sauvignon Merlot 75cl
3£13.50

ASDA Grower's Selection Cherry Tomatoes 325g
1£0.90

Sheba Select Slices Poultry Collection in Gravy Adult Cat Food Trays 12x85g
1£4.00

ASDA Ready Salted Potato Sticks 150g
3£2.55

ASDA Cleaning Cream Lemon 500ml
1£0.78

ASDA Lasagne 375g
2£1.06

ASDA Wheat Bisks Cereal 48pk
1£2.49

Robertson's Silver Shred Fine Cut Lemon Jelly Marmalade 454g
1£1.43

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11 minutes ago, 57xx said:

12 weeks on from starting the thread and look whats in the top seller list on Amazon still...

 

image.png.10770c6aa5129e5400de1a451fd5d588.png

We have actually been buying our kitchen, toilet, bum wipes from Amazon, much easier and in stock, and quite often just as cheap if not cheaper than the supermarkets.

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What’s the matter with you all.....make your own meals......:lol:

 

The worst bit about Melmeby’s list was the lack of wine......that really is serious......cheers folks, it can only get better :drink_mini:

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55 minutes ago, cctransuk said:

 

Quite - common sense seems to have been a fatal casualty of COVID-19 !!

 

John Isherwood.

My Son said the saying in the Hospital rest room (is the such a thing atm?) is “the spread of covid-19 depends upon the density of the population, unfortunately it’s the other density of the population which is the problem”

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4 minutes ago, boxbrownie said:

What’s the matter with you all.....make your own meals......:lol:

 

Must get some ingredients.:scratchhead:

Oh! Wait they are OOS.

 

:jester:

 

 

 

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1 minute ago, melmerby said:

Must get some ingredients.:scratchhead:

Oh! Wait they are OOS.

 

:jester:

 

 

 

Grow your own...get out there....dig man, dig :lol:

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Posted (edited)

No 1 Son has a neighbour who is working as a temporary picker at Tesco, he tells me that there is a sizeable “revolving door” of East European pickers, who are either waiting for the “right” shift at Amazon, laid off from Perkins Engines or filling in, in between agricultural jobs. From what I understand, the picking system works by handsets which guide them round by barcodes and stock numbers, and can be set for several languages. 

 

None of this particularly surprises me, Peterborough is a main hub for this sort of work. 

 

I’m only surprised that there aren’t many more subs and OOS. 

 

 

I have a stroll up to the local Co-op about twice a week, and buy beer, crusty bread and anything that is on offer or looks promising. Filled fishcakes, 2 x packs of 2 for a fiver have been a good buy lately. 

 

Edited by rockershovel
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1 hour ago, boxbrownie said:

Grow your own...get out there....dig man, dig :lol:

Tomatoes (2 varieties) French Beans (two varieties) Broad Beans, Beetroot, Rocket, Coriander, Sage, Oregano & Basil all on the go

As usual the tomatoes are going like mad (I seem to be good at growing toms) with plenty of flowers on the garden variety already, the good weather has helped.

Peppers, most unusually however, haven't produced a single seedling this year.

I'm still using up a hoard of Chillis previously produced, so didn't sow any this year.

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Posted (edited)

Any other Asda customers find there are mistakes in the delivery, beside any subs?

 

With our first order we didn't get tea bags which were shown as coming (as a substitute for those originally selected) but never arrived.

Last time amongst other things I ordered one broccoli head and one pack of frozen broad beans. Got three of each.

This week there were two packs of toilet roll which were not ordered!

Must have too many and are now giving them away!:jester:

Edited by melmerby

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The last of our restrictions on number of items you can buy in supermarkets  got lifted yesterday so its off to Coles to buy 180 rolls of toilet paper and 60 bottles of hand sanitiser!

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1 hour ago, melmerby said:

Tomatoes (2 varieties) French Beans (two varieties) Broad Beans, Beetroot, Rocket, Coriander, Sage, Oregano & Basil all on the go

As usual the tomatoes are going like mad (I seem to be good at growing toms) with plenty of flowers on the garden variety already, the good weather has helped.

Peppers, most unusually however, haven't produced a single seedling this year.

I'm still using up a hoard of Chillis previously produced, so didn't sow any this year.

We seem to have gone over the top with tomatoes too, around 30 plants - the first lot didn't germinate, so we planted more, at which point both lots grew!

 

Vast quantities of rocket and lettuce too, and we didn't even plant any, it's all self-seeded from last year...

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1 hour ago, Nick C said:

We seem to have gone over the top with tomatoes too, around 30 plants - the first lot didn't germinate, so we planted more, at which point both lots grew!

 

Vast quantities of rocket and lettuce too, and we didn't even plant any, it's all self-seeded from last year...

I'm constantly picking out self set tomatoes from the raised bed the Beetroot is in, which had a couple of toms last year.

Took about a dozen out today.

Had to re-seed the beetroot as a local fox decided to do so digging one night and uprooted parts of two rows.

All covered in netting now

 

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1 hour ago, monkeysarefun said:

The last of our restrictions on number of items you can buy in supermarkets  got lifted yesterday so its off to Coles to buy 180 rolls of toilet paper and 60 bottles of hand sanitiser!

Asda took the restrictions off fruit & veg a few weeks ago but some tins etc were still limited to 3.

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Great piles of large flour sacks this afternoon in Aldi.  Reminiscent of plaster bags at the builders merchant!

Also (smaller!) bags of pasta - but different types/shapes located in different places around the shop.  Very quiet in there too.

 

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Curious twist to panic buying .....

 

We have been using a hospitality-industry supplier for fruit, veg, fresh meat and a few other bits (they also supply bread, eggs and a number of very restaurant-style sauces and condiments) after they refocussed the business to retail deliveries.  

 

I arrived home today to find an unexpected selection of meats newly installed in the fridge - SWMBO is working from home so was here to accept the delivery - and upon checking my account find no reference to having ordered them.  Having checked the bank I have also not been charged for them.  

 

A swift exchange of emails with the supplier has established that they have become slightly over-stocked as a response to the brief panic-buying surge and have found that surge is now less than a trickle.  Based upon our previous orders they have therefore gifted us, and some other new customers, a modest amount of goodies rather than waste them.  

 

It's not every day you get sent free eggs, bacon, sausages, black pudding, duck breasts and a whole chicken :O 

 

Nice.  

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