RMweb Gold Hattons Dave Posted May 18, 2020 RMweb Gold Share Posted May 18, 2020 Hi all, A quick heads up that we've launched a new login system for our site. This should help with any issues that people have had above as well as provide a number of new ways to login, making your account even more secure. Check out the link below for more info and a quick Q+A. Hattons New website login If you've any questions please don't hesitate to get in touch with our Customer Experience team via email, phone or livechat. Cheers Dave 1 Link to post Share on other sites More sharing options...
Gremlin Posted May 18, 2020 Share Posted May 18, 2020 Won't accept my existing username/password... Link to post Share on other sites More sharing options...
RMweb Gold Hattons Dave Posted May 18, 2020 RMweb Gold Share Posted May 18, 2020 6 minutes ago, Gremlin said: Won't accept my existing username/password... Hi Gremlin, Thanks for letting me know. If you can get in touch with our Customer Experience team via email, phone or livechat they'll be able to look into this and sort it for you. Cheers, Dave Link to post Share on other sites More sharing options...
Johnfromoz Posted May 18, 2020 Share Posted May 18, 2020 'Login unavailable' message for me too. Link to post Share on other sites More sharing options...
Ouroborus Posted May 19, 2020 Share Posted May 19, 2020 Try filing a little bit off your password - it should work better then 1 Link to post Share on other sites More sharing options...
Free At Last Posted May 29, 2020 Share Posted May 29, 2020 I logged in to my account last Friday with no problem, when I tried it on Monday the login box won't let me type over 'Email Address' or 'Password'. I contacted Hattons through their web page but as yet I've had no reply. Tried it today and still the same.... Link to post Share on other sites More sharing options...
GeoffAlan Posted May 29, 2020 Share Posted May 29, 2020 Oh dear! Since they broke from Graham Farish/Bachmann and changed to the new site it's all gone bad for me. I'm having a deal of trouble finding anything I'm looking for, even their search doesn't seem to work as well as before. I'm just hoping they have my Garratt pre-order still on file. Not to worry, apart from the pre-order from Hattons, Rails' site works well and has Graham Farish items too! 1 Link to post Share on other sites More sharing options...
RMweb Gold Hattons Dave Posted May 29, 2020 RMweb Gold Share Posted May 29, 2020 18 minutes ago, GeoffAlan said: I'm having a deal of trouble finding anything I'm looking for, even their search doesn't seem to work as well as before. I'm just hoping they have my Garratt pre-order still on file. Hi Geoff, If there's anything you're having trouble finding, please don't hesitate to get in touch with our team who are available 24/7 via email, livechat or telephone. You can check your pre-order status via your account or by getting in contact but we do not make any amendments to your pre-orders without contacting you first, so I expect your order is unchanged. You may wish to try our improved product navigation which I've linked to below, which allows filtering between scales, rolling stock types, liveries and more: https://staging.hattons.co.uk/ Cheers Dave Link to post Share on other sites More sharing options...
Forester Posted June 13, 2020 Share Posted June 13, 2020 Dave, Is it possible for users to disable the Mailing List Pop-up? It's really obtrusive and it's irritating having to delete it and then see it re-appear. Thanks. 2 Link to post Share on other sites More sharing options...
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