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Eileens, Corona Virus and Shows


Derek Russan
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An lovely gesture, thanks Derek! 

 

Although I'm not sure that Eileen's have fully taken on board Covid-19 safety advice - from the Adhesives page... :D 

 

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Seriously though, because in the past I've always bought them at shows, are there any restrictions on mailing solvents and liquid fluxes? 

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55 minutes ago, sharris said:

are there any restrictions on mailing solvents and liquid fluxes? 

 

We are able to ship solvents and fluxes and indeed everything we sell. "Dangerous" goods have to go by Courier. Large items also have to go by courier, and may be a bit more expensive. Basic courier is only £1.20 more than a Parcel by Royal Mail. This shipping is usually free on spending £100, and now reduced to a £50 minimum for the duration of the crisis.

Edited by Derek Russan
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  • RMweb Gold

Just to say a big thankyou to Derek and the team at Eileen's.

 

As always an excellent one stop shop for those modelling bits and pieces. 

 

Can't fault the service enough and will always recommend using them. 

 

No relation. Just a happy customer. 

 

Thanks once again. 

 

Mark

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  • 3 weeks later...

Entirely understandable given the circumstances. The fact that you are are still operational is admirable in and of itself. I hope the break is as therpeutic as possible for all involved. Thank you for helping keep modellers well supplied during these tricky.

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  • 2 weeks later...

Just a quick vote of thanks to Eileens for keeping us all stocked - they dealt very well with my recent order and some complications caused by one item being out of stock and not going to be restocked this side of the end of lockdown.  One very happy customer!

 

Alastair

 

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  • 1 month later...

Once again, thanks to all our customers for their support and tolerance during this crisis.

We are open for business and trying as hard as we can to get as many orders out as possible. With staffing levels restored to normal we are presently running about a day or two behind.

 

We have only been accepting orders placed through the website, but will resume taking telephone orders Thursday May 28th. It is much more efficient for us if you are able to place your orders on the website.

 

Stock is now our main issue. We are getting lots of stock in, but some suppliers are not operating and many are taking much longer than usual to supply. Many of our suppliers are in the same situation as we are, so stock levels are a serious issue. If we have stock orders are quick to process, however where there are shortages it takes at least twice as long to deal with. Please do not chase us until at lease a week has elapsed as this also slows us down, and then by email please.

 

Problem products include all Metal Sections and Strips. There have taken neasly 6 week to get through customs due to archaic and inefficient systems in use by Parcel Force. We are now expecting all shortages to be cleared with a delivery arriving on Tuesday 26th May, however there are so many orders awaiting this delivery it will take a couple of days to clear the backlog.

 

We are also awaiting deliveries from Gibson Wheels, HMRS transfers (one order came in last week, but more awaited), Reamers, Some BA fasteners, Some Slaters Sheets, Vallorbe files and several other items. We are doing our best to resolve these issues.  We will try to notify customers of problems as we process their orders. We are seeing orders for quantities way beyond our normal stock levels on many item, so we are unable to guarantee delivery from stock.

 

Do not send orders by post, they will not be processed, we have not been in a position to accept cheque payments since all our local banks closed.

 

 We thank you all in advance for your understanding. Stay safe, keep well, keep modelling.

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  • 2 weeks later...
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Big thank you to Derek and everyone at Eileen's, ordered a load of stuff on Sunday and arrived today, brilliant service in trying times, thanks very much for the excellent service,

 

Cheers

 

Andy

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