howardb Posted April 9, 2020 Share Posted April 9, 2020 I currently receive the Hornby magazine via pocketmags and see that there is a new website via keymodelworld for subscribers. However this does not appear to apply to pocket mags subscribers & as of today their help pages are not accessible so what is the use of this? I would be interested but not if it needs me to have two separate subscription. Link to post Share on other sites More sharing options...
RMweb Premium Paul A Biro Posted April 9, 2020 RMweb Premium Share Posted April 9, 2020 I may have a similar problem. I buy the magazine but wanted to read a (premium) article on the keymodelworld website. The site invited me to "subscribe" - special offer for 35.99. So I did, got a subscriber number and password etc and logged on. No joy with the premium article. Nowhere on the site does it say you need a sub to the magazine. In fact it implies with a sub you can access everything. So I emailed customer support, got an automated reply saying my query would be dealt with in a couple of days. That was 4 working days ago (OK there is corona virus...) So I wait. I am decidedly unhappy about the whole business. Link to post Share on other sites More sharing options...
howardb Posted April 10, 2020 Author Share Posted April 10, 2020 I have just sent the following email to Hornby since they should be able to raise the issue with Keymodelworld:- ========================================================================================= There is a problem with the new Keymodelworld web site which is not reflecting well on the Hornby & Airfix brands. As neither the Keymodelworld Help desk nor their FAQ are active, so please can you contact them to get them to address the problems I attach a screenshot showing that this is being discussed on the rmweb site. Many Thanks Howard Brissenden Link to post Share on other sites More sharing options...
RMweb Premium Paul A Biro Posted April 10, 2020 RMweb Premium Share Posted April 10, 2020 good luck! Problem may be that the magazine and the model railway company are not related! Andrew 2 Link to post Share on other sites More sharing options...
RMweb Premium Paul A Biro Posted April 16, 2020 RMweb Premium Share Posted April 16, 2020 Well I got a reply from Key saying all was now well. Was it ? Guess!! Andrew Link to post Share on other sites More sharing options...
RMweb Gold Chris007 Posted April 18, 2020 RMweb Gold Share Posted April 18, 2020 I recently changed my print subscription to digital because of a subscription offer in the April Hornby Magazine, imagine my annoyance when I could not access the new Key World Website. The Hornby Magazine went on to say that existing Hornby Magazine subscribers join for free, but to gain access you need a customer ID which you do not have with Pocket Mags, only a customer number which is longer than than the print version subscriber which the Key Model World does not accept when logging on. I tried again today to long on from the link in the digital version without success !! Link to post Share on other sites More sharing options...
RMweb Premium Silly Moo Posted April 18, 2020 RMweb Premium Share Posted April 18, 2020 I have sent Key Publishing an email and Hornby Magazine a message via their Facebook page about this and have yet to be contacted by either of them. Not very impressed. They should have considered this problem when they were coming up with the idea of the website. Model Rail are no better with their Rewards Club, have yet to hear from them too. Link to post Share on other sites More sharing options...
RMweb Gold Chris007 Posted April 18, 2020 RMweb Gold Share Posted April 18, 2020 agree I also have an issue with model rail, their links to the rewards club are not working Link to post Share on other sites More sharing options...
RMweb Premium Paul A Biro Posted April 20, 2020 RMweb Premium Share Posted April 20, 2020 well, got another email from key and now it works! (seems I got the aero section not the model railway section).... Andrew Link to post Share on other sites More sharing options...
RMweb Gold Chris007 Posted April 21, 2020 RMweb Gold Share Posted April 21, 2020 I received an email yesterday from Mark Chivers deputy editor of the magazine with a link, logged on and I have now free access. https://shop.keypublishing.com/subscription/KeyModelWorldFreeDigitalUpgrade Link to post Share on other sites More sharing options...
brianusa Posted July 30, 2020 Share Posted July 30, 2020 Key Publishing. I have on order from this company a book, Cornish Railways by Roger Winnen of CRS fame. All pre ordered and paid for before the later release date of June 8th. Not having received this book, I have EMd them twice but like others have received no response or the book from this company as yet, three weeks later! Brian Willis. Link to post Share on other sites More sharing options...
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